I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
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Review summary
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Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
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Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
215 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing
Absolutely amazing, words can not describe how good the sweet smoking bourbon candle smells....... Omg I'm so going to buy more!
December 4, 2023
Unprompted review
Reply from the flora lab
Thank you so much... there are no words with that candle... it simply is the gift that keeps on giving! Thank you so much for your review xx
Amazing scents
I have tried many wax melts and these are so, so good. Most importantly the scent is amazing and fills the room. It’s strong, but not too strong and the blends are all divine. Midnight cherry is a lovely, warm cherry scent. Not too sweet or sickly - just perfect. I have tried all the scents now and this is one of my favourites along with the Christmas scents - tis the season - but I really do love them all..: there is something for everyone for every time of the year. You can’t go wrong with the quality of Floralab products, beautifully packaged and promptly posted; you will be hooked!
November 26, 2023
Reply from the flora lab
Thank you so much Heather, this review has already made my Monday! So glad you like Midnight Cherry- I always find excuses to walk into the room when it's burning! Hope to see you back soon, Sophie 🌿
Really lovely candles
First bought a candle from a street market and was so impressed by the product I wanted to give them as gifts, so I have just bought 3 for Christmas presents for my 3 most special friends. Highly recommend the scents are so lovely.
November 15, 2023
Reply from the flora lab
Thank you so much Claire, it means the world! Glad you enjoyed your scents and honestly honoured that you chose us to gift you. Sophie & The Flora Lab team x
Beautiful items
Quick dispatch, Beautifully packaged with lovely note cards and a little free gift included. The candles smell amazing x
November 9, 2023
Reply from the flora lab
Oh Dawn, thank you so much for your kind words, so glad you loved your candles (and all the little Flora Lab touches).
Sophie 🌱
Exquisite
Brought my first candles when Floralab was exhibiting at the NEC Food Show and have continue to make further purchases since. The Sicilian Sunbeam is exquisite and my favourite and the smell is so calming and relaxing. I have started buying the wax mets in duos as well going through all the different scent - star gazer and Pear-fact. I burns these when wfh. I didn't realise this about soy wax but they come off easily - no need to freeze to get them off. Thank you
October 29, 2023
Unprompted review
Reply from the flora lab
Thank you so so SO much for your review, it was an absolute pleasure to meet you and I'm just overjoyed that you've trusted us time and time again. Thank you so much Sophie
These candles are exceptional
These candles are exceptional! The scent fills the room, the packaging and jars are beautiful and are great for gifting - if you can bear to give them away!!
November 1, 2023
Reply from the flora lab
Ahh Emily, thank you so much for your kind review, it means so much! Hope you enjoy your Woodland Glow & Alpine Air candles (if you can give the Alpine Air away!). Sophie
Best quality candles and scents
Best quality candles and scents.
Excellent and personal customer service.
Won’t buy candles from anywhere else.
October 26, 2023
Reply from the flora lab
Hi Leila, thank you so much for the kind words- and taking the time to leave a review. It really helps our business grow, so it is really appreciated by all here at Flora Lab HQ! Have a lovely day, Sophie
Such an amazing product
Such an amazing product, beautifully packaged, great ingredients. Service and delivery was quick and easy
October 28, 2023
Reply from the flora lab
Ahh Lisa, thank you so much-your review means the world, and it really helps us grow, as thanks for taking the time for leaving it 🌿
Have a lovely Saturday 🤗
Love the wax melts
Love the wax melts, they are the best, the smells are wonderfully uifting
October 23, 2023
Reply from the flora lab
Thank you so much Sue, it honestly means the world for your kind feedback. Excited to see what you think of our new scents. Sophie
Great product
I was kept informed of the tracking for the delivery. The product was beautifully packed with 2 small free samples
October 18, 2023
Reply from the flora lab
Thank you so much for letting us know- we only send things out via tracked delivery (we find it so much more reliable... and quicker) so good to know that it's appreciated! Thanks for your order, Sophie
Wonderful scents
My beautiful wrapped items arrived promptly and are absolutely lovely... Such clean, pure fragrances... Love them
October 18, 2023
Reply from the flora lab
Ahh brilliant news, thank you so much for orderingwith us. Have a lovely day! Sophie
Love it!
I loved the packaging and can’t wait to try all of the fragrance! The only reason I gave 4/5 is because my box didn’t have Darjeeling Delight in it. I got some new fragrances though so all is nice! :)
October 15, 2023
Reply from the flora lab
Hey Julia, thanks so much for your review. It was a pleasure to meet you the following weekend at Herne Hill Market.As stated on our website, unfortunately the sample bags are based on current scent availabilities (but if there's anything you ever really want, always drop us a note on your order and we'll do our best to accomodate). Sophie
Delicious smells
Love the smells and the House and stands for holding the melting wax are beautiful ..
September 3, 2023
Reply from the flora lab
Thank you so very much for taking the time to write a review for us, it means the world.. and really helps us grow. Hope to see you back at Flora Lab HQ soon. Sophie
Great products
Great products, smell amazing. Met this wonderful lady at a show and just love her products! Recently ordered a birthday present for my mum. Super quick delivery.
August 28, 2023
Reply from the flora lab
Hi Gill, thank you so much for the kind words, it really means so much! And I hope your Mum loved her present, and had a great birthday overall :) Sophie
Reply from the flora lab
Hi Lucy, thank you so much for your kind words (and dazzling stars!). It honestly means the world and it helps us small businesses out so much. All the love, The Flora Lab team :)
Amazing!!
We met Sophie at our local market and purchased a few candles and wax melts, and I’m totally blown away! Not only is Sophie a lovely person, but her products smell lovely, the only candles I will be purchasing are from here! The products are such high quality and you can tell the amount of love and care which has gone into them. They are cheaper than the likes of Jo Malone but similar quality, and it’s great to support a local small business. Thank you!
July 7, 2023
Unprompted review
Reply from the flora lab
Katie, as I said to you in person, thank you so much for your kind words. Honestly, it means so much for both the review and the fact that you've visited us a few times now (there's honestly no higher compliment than a returning customer). So, thank you so much for your time and I hope you're enjoying all your Flora Lab candles and tealights, Sophie
Beautifully packaged
Beautifully packaged
Fast and efficient
A lovely gift……. Especially for me!
July 19, 2023
Reply from the flora lab
Emma, thank you so much for taking the time to leave us a review... especially one that has 5 stars next to its name! It honestly means so much and we just hope you'll be back for more at some point 🤗
All the love, The Flora Lab team 🌱
A brilliant product.
We came across this company at the BBC Gardener’s World Live exhibition in June this year. We bought Darjeeling Delights there and it’s so good we ordered more online. The products are really easy to order. They’re expensive but one cube lasts ages and they’re so potent you really do get great value for money. The Scents are incredible as well so really worthwhile ordering from them.
July 14, 2023
Reply from the flora lab
Paul, thank you so much for taking the time to leave us such a lovely review. I'm glad you love Darjeeling Delights (I love that scent so much!) And it was a pleasure to restock 💜 if you're a fan of Darjeeling Delights, I recommend trying The Renaissance Man & Sicilian Sunbeam next 🧡
❤️ the flora lab
The candles have beautiful fragrances and the wax lasts well. The service is so friendly and you know the products and made with pride and care. My favourite place for candles.
June 23, 2023
Reply from the flora lab
Ahh Amber, thank you so much for your beautiful review- it's so lovely to see! Thank you so much for choosing to shop with us and I can't wait to see you back at Flora Lab HQ sometime soon :)
Beautiful fragrances
Beautiful fragrances and packaging, which is all recyclable as far as I can see. After an error with my order I received quick attention and it was all rectified very quickly. Highly recommend. Sophie was a pleasure to communicate with.
June 23, 2023
Reply from the flora lab
Hey Collette, thank you so much for your lovely review- it means so much! So sorry for the error but glad we got there in the end and I hope you're relaxing today with some Flora Lab scents on in the background. All the Flora love, Sophie
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