I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
Company replied
Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
215 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a fab little business!
Sophie is just a fantastic person, and I adore her small business! There is so much care that goes into everything she does, and all of her products are such amazing quality, and the scents are just unbelievable! They make the house smell wonderful, I am so glad I met Sophie at BBC Gardeners World Live! I am raving about Flora Lab to anyone that will listen, because I just adore the products so much!!
June 19, 2023
Reply from the flora lab
Ahh Helen, thank you so much, this review means the world 🥰 glad you love your products and welcome to the wonderful world of The Flora Lab. We're so lucky to have you as a fan 🥳
More than 5 stars!
Sophie who runs The Flora Lab is so lovely and you can tell the care she puts into everything she does. As soon as we've lit one of the candles or started to burn a wax melt, our whole house is filled with the smell and we've been complimented on them lots too! The products also make for great gifts for others. The sustainability side of the business is at the heart of everything they do and to still look as pretty, smell as incredible and have the best customer service is just the full package. Thank you so much!
June 1, 2023
Reply from the flora lab
Emma, thank you so so so much- this is such a lovely review. Hope to see you back soon! Sophie x
Lovely product
Lovely product, good packaging, good delivery time, personalised note! Merci Sophie! Love it!
June 10, 2023
Reply from the flora lab
Merci Pascale- I hope you loved your candles! Sophie x
Great customer service
May 22, 2023
Reply from the flora lab
Thank you so much, that really does mean the world. Sophie
slow delivery
Order place on 1st February. On 5th I was notified that one card wasn't available but it took until 11th for the other 2 to be delivered. That is far too slow as I needed the cards for birthdays during that period.
February 1, 2023
Absolutely lovely wax melts…
Absolutely lovely wax melts…. Winters night is my ultimate favourite my home is open plan so you can smell it all over the house…..!
January 31, 2023
Reply from the flora lab
Anna, thank you so much for taking the time to write a review- it honestly means so much. Sorry I've only just spotted this one now but just wanted to acknowledge my thanks- hope to see you back soon.. it's definitely Winter's Night season! Sophie x
Really beautiful scents and packaging.
December 21, 2022
Reply from the flora lab
Anne, thank you so much for taking the time to write a review- it honestly means so much. Sorry I've only just spotted this one now but just wanted to acknowledge my thanks- hope to see you back soon
Great communication and every effort to…
Great communication and every effort to help made! Great product and service
December 10, 2022
Reply from the flora lab
Hey Ashley, thank you so much for taking the time to write a review- it honestly means so much. Sorry I've only just spotted this one now but just wanted to acknowledge my thanks- hope to see you back soon at the Flora Lab. Sophie x
So good
Guys, buy this candle. I brought a date home and they commented "wow, your room smells of man but not of boy". I'd agree, this smells fantastic.
October 1, 2022
Unprompted review
Amazing Products!
I love The Flora Lab! Amazing products that last for ages and smell great. It was really easy to order and my delivery arrived quickly
October 31, 2022
Smells amazing!
Love the new packaging. Beautiful gold lid that sits perfectly in my bathroom. Smells amazing!
October 22, 2022
Beautiful melts
Beautiful melts. The smell is amazing and fills the whole room. Thank you Flora lab!
June 27, 2022
Lovely local business - return customer
Bought a diffuser as a gift and liked it so much I went back to get one for myself. The smells are so good (Renaissance Man and Stargazer are personal favourites), different to what you find elsewhere and last really well without being overpowering. Plus beautiful packaging! Now my preferred choice over Jo Malone/White company/Neom etc as they're slightly different and they look so nice.
June 1, 2022
Unprompted review
Gorgeous candles
Gorgeous candles - the smell is really lovely, I particularly like the large candles which give off a very nice glow.
May 12, 2022
Favourite candles
These candles burn so nicely and don't do that crazy pooling that can ruin a candle. The fragrance is just right - not too overpowering but strong enough to scent the whole floor of my house. Can't wait to try the other scents. Oh, and top marks for sustainability.
March 28, 2022
Unprompted review
Lovely brand!
March 11, 2022
Lovely products and compassionate…
Lovely products and compassionate customer service.
February 27, 2022
Amazing products
Quick delivery, excellent packaging. Quality products, amazing scents & a little gift! What is there not to like!
February 16, 2022
Lovely brand
Lovely brand. I would buy all the wax melts if I could! Recieved the Alpine Wax Melts for Christmas and loved them so much I went and bought some for my own stash. They make your whole house smell like a fresh forest.
January 21, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.