Complete scam! Enrolled my in an automatic monthly subscription without my knowledge or consent. The product is trash and comes in a tiny little sample size. Beware of anyone promoting this company! F... See more
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See what reviewers are saying
I've previously purchased from them and had no issues. However I'm now in the same boat as others that have shared their experiences. I ordered in Feb, and after receiving a tracking notice that... See more
I am ver passionate about skincare. I highly, 100 percent recommend shopping with The Formula Skincare. Their customer service is amazing! Very kind and caring, extremely helpful! They respond very qu... See more
I came across The Formula Skincare when looking for a specific eye cream in Australia. Their site has all brands I hear about in my YT beauty channels (Mostly American) whose links don't often ship to... See more
Company details
Written by the company
The Formula is a skincare focused online retailer and educational platform. We curate only the best and proven skincare products, based on the needs of skin and brand ethos. The right skincare for the right reasons. Official Australian retailer for much loved brands fro, around the world like Timeless Skincare, Geek & Gorgeous, Ausceuticals & Regimen Lab.
Contact info
182-184 Victoria Parade, 3002, East Melbourne, Australia
- hello@theformulaskincare.com
- theformulaskincare.com
Great customer service
Great customer service. Kept me updated on my purchase.
Received item within said shipping time. Neatly wrapped and well marked.
About to re order
August 26, 2023
Great service
Very happy with my purchases. Great communication. Highly recommend this business.
August 26, 2023
Great Service
Easy to navigate site with good prices. Wonderful service with prompt delivery and notification/updates on pre-order items.
August 26, 2023
Excellent customer service!
Small issue with my order (item missing). Rectified with no issues and I had the missing item delivered the next day. Excellent customer service!
August 26, 2023
Happy customer.
I find the products here are all superb. Attentive service, punctual dispatch and very affordable.
August 21, 2023
Not super happy / Update
Not super happy , I feel the communication was lacking.
And the delivery took a month longer than stated.
Pricing wasn’t bad - I think next time I’ll try to source the items elsewhere. Not a great first impression.
EDIT: After discussing with a lovely lady from this business and having some product questions etc. I have to say the customer service has been great.
She has gone above and beyond what I would expect.
If I like the Timeless products I ordered I will give them another go.
It doesn’t erase the first off experience but it’s given me some pause for thought.
Big thanks to Ashley.
August 1, 2023
Unprompted review
I love this site.
I loved that the excepted dates when communicated on all products. It made it easy for me to maintain my skin routine. I loved my products especially my C bomb. What an awesome product. I will be using the site again!
July 27, 2023
Good Service and products
Extended wait for products, but great products when they arrived except, one item missing in my order, after contact it was quickly sent. Will use again.
July 29, 2023
I order again and again because ......
My experience with The Formula SkinCare has always been excellent.
The Delivery time is spot on, if there are any delays I'm always notified, I love the tracking supplied, as I can check the progress of my order.
If I ever have a query, I am always answered promptly with a very friendly helpful reply
July 29, 2023
Always great service from this website
June 17, 2023
Excellent product and customer service…
Excellent product and customer service experience
June 17, 2023
Good subscription for vitamin c
Good subscription for vitamin c. Love the convenience. Also trust that the vitamin c I receive will have a good shelf life since fresh ones gets delivered by formula skincare.
June 17, 2023
A+++
We, customers in Australia, are blessed to be able to purchase Geek & Gorgeous and Timeless products, at very competitive price, thanks to this company. The service has always been great. I highly recommend this company.
June 18, 2023
The place for skincare
I always buy my skincare products from The Formula Skincare. They carry reputable brands at a great price, and delivery is always prompt.
June 17, 2023
My order was delayed and they were very…
My order was delayed and they were very good in keeping me updated! I also had to change my order after I had purchased it and they were very fast in catering to my needs!
June 1, 2023
Very happy with the products very happy with the products but found…
Very happy with the products but found the wait a bit long
June 1, 2023
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