The Fragrance Co. Reviews 

160
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company, often praising the wonderful overall shopping value. Customers frequently mention that the products are very reasonably priced, beautifully packaged, and consistently deliver a pleasant, long-lasting daily scent. People also deeply appreciate the swift delivery service, noting that online orders arrive quickly and always in perfect condition. Some reviewers were not happy with certain fragrances, mentioning clearly that a few specific scents did not resemble the original versions at all. A few consumers noted that a particular perfume smelled quite strange or disappointing, leading them to decide not to use it.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the fragrances smell amazing and closely... See more

Quality

People report high satisfaction with quality, noting that the fragrances smell gorgeous and similar to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally swift... See more

Price

Reviewers mention positive feedback about price, noting that products are competitively priced and offer... See more

Order

Reviewers highlight positive aspects of order, describing the process as smooth and straightforward with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to navigate, the perfume arrived quickly and was beautifully packaged. It looked much more expensive than it was. Unfortunately, despite selecting a perfume with my favourite... See more

Rated 5 out of 5 stars

I came across this company by complete accident looking for a particular perfume. When I saw the cost of the original perfume and then saw a version on this website, I decided to give it a try. Speedy... See more

Rated 5 out of 5 stars

First class service and first class products I would definitely recommend this company No issues whatsoever when I have purchased from them Swift delivery products well packaged

Rated 5 out of 5 stars

Fantastic customer service! I ordered a Jo Malone dupe. Seemed good value for money, When it arrived I really disliked the smell - so much that I just wouldn't wear it - (all down to personal choic... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier

Written by the company

Luxury you can wear everyday. Perfumes & aftershaves inspired by your favourite designer brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(160)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A little gem of a find!

I came across this company by complete accident looking for a particular perfume. When I saw the cost of the original perfume and then saw a version on this website, I decided to give it a try. Speedy delivery, very reasonably priced and I’ve been so impressed by the quality and the fact that the perfume lasts and lasts all day. Will be using it again for my children and recommending it to everyone! Total winner!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Classy scents and great customer service

The website is easy to navigate, the perfume arrived quickly and was beautifully packaged. It looked much more expensive than it was.

Unfortunately, despite selecting a perfume with my favourite notes, I didn’t like the smell. The customer service was excellent and the refund process was seamless.

Even though I didn't end up keeping the perfume, I would have no concerns about trying another perfume from the company. It seems they are accurate dupes so, next time, I might try and smell the branded version IRL and then purchase the scent from here, as I think the products are very competitively priced.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give this company zero…

If I could give this company zero stars, I would. The service is absolutely disgusting – unprofessional, careless, and downright unacceptable. They clearly have no regard for their customers time, money, or basic decency. Every interaction was a nightmare, and the lack of accountability is shocking. Avoid this company at all costs unless you want to waste your time and be treated with complete disrespect. The poorest service I’ve ever experienced.

September 4, 2025
Unprompted review
The Fragrance Co. logo

Reply from The Fragrance Co.

Many thank for this feedback.
We dont recognise you as a customer unfortunately, I can not see an order ever placed by you and I dont recall a scenario that would fit this poor review. Can you please double check that your order came from The Fragrance Co? Please feel free to message us with your order number to info@thefragarnceco.co.uk when I can investigate further...

Rated 5 out of 5 stars

Smooth process and great perfume!

Smooth and straightforward ordering process, communication about delivery was very good and efficient delivery time.
Perfume is just what I was looking for, and I will definitely be ordering again!

September 3, 2025
Rated 5 out of 5 stars

Customer service

I recently ordered perfume for my partner. He did not like it so I messaged The Fragrance Co. They were very helpful, got my refund. So if you not happy about the product there is no problem! Excellent customer service!

August 11, 2025
Rated 5 out of 5 stars

Absolute great product

Absolute great product. Lasts longer on the body than most brands, smells exactly like the real deal. Fast delivery and very friendly in store too. Thank you

July 30, 2025
Rated 5 out of 5 stars

Like the real version except...

I bought the Chanel Allure Pour Homme 'smells like' from The Fragrance Co. I got it today. It smells just like the real Chanel except there's one thing... The version I bought from The Frangrance Co is more potent stronger and even lasts longer than the real version. The real Chanel Allure costs around £132. From The Fragrance Co I paid £20 including delivery.

Im really happy with purchasing my aftershave from The Fragrance Co, they've met my needs and then some. It's the first time I've bought 'smells like' aftershave and I definitely selected the right company to buy from. The packaging is professional my order was dispatched the same day and The Fragrance Co haven't even asked me to review the product or service.

Honest, reliable and responsible business. The Fragramce Co will inevitably grow as a business and maintain its success for delivering exactly what 'it says on the tin' and then some. I don't usually leave reviews but I'm so happy with the product and service that I've decided to leave a review on here. This review may sound too good to be true but buy a product from The Fragrance Co and see for yourself.

I don't have much money about me and buying the real Chanel for £132 is way out of my budget. So being able to get something better than the real version for a percentage of the price has made my day.

Truly satisfied with The Fragrance Co.

Thank you.
Ryan, from... ashton-under-lyne

July 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look