thefreezepipe.com Reviews 580

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the effectiveness of the products in cooling hits, making the smoking experience smoother and less harsh on the throat. Many people also highlight the excellent customer service, noting quick and satisfactory resolutions to issues. However, some people were dissatisfied with the product's durability, reporting instances of cracking and breaking even under normal use or minor impacts. Reviewers also expressed concerns about the price, feeling that the products are expensive and that replacement parts are often costly, sometimes exceeding the original unit's price.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express disappointment, citing issues... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the product,... See more

Price

Users describe negative interactions with price, consistently reporting that products are an expensive waste... See more

Customer service

Clients share positive opinions on customer service. Many customers report that customer service is prompt,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

580 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything went good

Everything went good. Ordering was simple. Tracking was good. And of course the FreezePipe arrived damage free and works as explained... Easy Freezy Hits!!!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Product is well worth the money and they even promptly replaced the cracked part I received! Would 100% recommend to any friend.

February 17, 2024
Unprompted review
Rated 4 out of 5 stars

Fast service

Fast service. Great packaging. Pipe breathes fantastically. Doesn't stay frozen long enough, although it's still very cold for a bit. Even so, I love the pipe. Use it everyday. When it's cold, the hits are great, with no coughs.

February 18, 2024
Unprompted review
Rated 2 out of 5 stars

Nothing on freezepipe but shipping to…

Nothing on freezepipe but shipping to Canada was horrible. About a month after deliver Fedex sends me $115 bill for shipping i'm assuming due to customs don't know i'm not paying they can come back and pick up the bong and send it back to you guys before I pay that outrageous b/s. I would not have even considered ordering if I knew it was going to be that bad. However I'm enjoying the bong its nice and cool.

March 13, 2024
Unprompted review
Rated 3 out of 5 stars

This is my 2nd Product here and to be fair….

This is my 2nd product and to be honest, I’m not impressed. I prefer my 8’ beaker to the freeze pipe as it’s much smoother. The bubbler was cool, but it broke with in 2 weeks. I will not be buying any more products, but I think it’s a great product for the newer less knowledgeable generation.

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Nifty

Wonderful accessory for the freeze pipe. It was a valentines gift to my man, and he really enjoys it.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

NOT WORTH IT!!!!!!!!!

I got the GBT and it DIDN'T WORK FOR ME!!!!! It did freeze up quickly but didn't last long. Froze it over night and was same. Didn't cool tokes at all.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

I thought I loved this company but time told the real story

Cheap build quality along with very unique and not universal pieces. If one thing breaks you have to buy their $80 attachment to resume normal schedule. The bowl attachment I got to replace my bubbler is useless. Air leaks and very harsh hit. After roughly $250 and only 1.5 months of use I’ve given up on this company… over priced along with cheap quality while making you buy from them only.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke. Terrible products with even worse customer service reps. It took 12 business days to deliver and was advertised to arrive in 5 or less It is clear when you talk to them that they've spent a lot of effort into covering their bottoms. Do yourself a favor and steer clear. These are the only people selling this gimmicky trash for a reason.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

The best thing since the ice cube!!

This is my 3rd freeze pipe purchase. I wont smoke out of anything else. The product is unlike any I have seen before, and truly takes the smoking experience up a level. The shipping can take a little bit if you order during busy season (christmas, or when they have a huge sale). I hate seeing people give this company a bad rating over that. Good things are worth the wait, and this is definitely worth the wait.

February 1, 2024
Unprompted review

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