The Friendly Eco Reviews 95

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

It was such a relief to find Freya at The Friendly Eco, being able to go to a real person to ask our questions. Great knowledge of reusable nappies, beautiful shop and product presentation, and genuin... See more

Rated 1 out of 5 stars

Made a special trip here whilst visiting friends in Bristol for some advice and to purchase some nappies. Barely greeted with a hello and goodbye, no offer of “can I help you with anything?” Gent was... See more

Rated 5 out of 5 stars

Lovely independent shop selling eco products and cloth nappies. Visited them just before my daughter was born and received some very helpful, friendly advice. Really lovely selection of items. I have... See more

Company replied

Rated 5 out of 5 stars

I bought a few bits as a gift for a friend, we both love Tony's so I sent her a flavour she hadn't tried (seeing as though there are plenty to choose from!!), I've also been banging on about the amazi... See more

Company replied

Company details

  1. Baby Clothing Store

Written by the company

Independent baby & eco parenting store run by two mums. We stock a range of reusable nappies, toys, clothing, toiletries, eco living products and more. Knowledgeable, friendly staff are always on hand to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Really helpful and friendly team

Really helpful guidance, and really happy with the nappy recommendation, product, and speed of local delivery. Really appreciated during a tricky delivery period for most retailers.

December 13, 2022
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Reply from The Friendly Eco

thank you for the wonderful review! I'm so glad you enjoyed shopping with us :)

Rated 5 out of 5 stars

Super products

Super products, as expected. The only downside is the smell, they did arrive with a mouldy smell, even my 6 yo daughter noticed. I wash clothing prior to wearing anyway.
The parcel arrived nicely packaged, eco, with a 10 %off my next purchase which is nice. Also, speedy delivery.
Thank you so much
Anna

November 25, 2022
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Reply from The Friendly Eco

Hi Anna, Thanks for your review, all clothes are brand new and packed by myself and have been hung up in a damp-free environment with no smells whatsoever, we often have the heating on in store so there's no reason for damp smells! I have checked our remaining stock and cannot smell anything. It sounds as though the package perhaps got wet in transport to me? Send us a message with your order details and we can get in touch with Royal Mail :)

Rated 5 out of 5 stars

Friendly accommodating service

Soaps and storage items arrived in great condition. I've been washing using nothing but these soaps for a week now and I can't fault them at all. I feel cleaner and my skin and hair feels healthier already.

Freya was exceptionally understanding, responsive and helpful, despite issues with package delivery due to Royal Mail strike action that were totally beyond anyone's control.

I cannot fault the service at all. I will be a repeat customer, as I'm trying to phase out my dependence on Amazon.

September 16, 2022
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Reply from The Friendly Eco

Thank you Conor for your wonderful review! We're so happy to hear that you love your order.

Rated 5 out of 5 stars

Very happy

Very happy with the speed and quality of my order. Items were sent in eco (kraft) packaging so extra points.

May 31, 2022
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Reply from The Friendly Eco

Thank you! we strive to ensure our sustainable values show in every aspect of the business :)

Rated 5 out of 5 stars

Great business

Ordered from here a couple times and they’ve been great!! The second time I was refunded straight away for something that they didn’t have in stock and they even sent a little extra freebie to say sorry with the stuff that did arrive. Amazing quality stuff and lovely business xx

May 6, 2022
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Reply from The Friendly Eco

Thank you!! :)

Rated 5 out of 5 stars

The cotton is so soft 💗

The organic cotton is so soft! I bought a dress as a gift for my niece's birthday and I can't wait to see her spinning around in it 🥰 P&p was free because of a special offer. Thank you! I'd highly recommend this shop for all your cloth nappy needs too. We got a 'fox print' little lamb nappy wrap and it's 100% waterproof.

April 26, 2022
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Reply from The Friendly Eco

thank you!! :)

Rated 5 out of 5 stars

Such a great place to have on the High Street

Always a friendly face and happy to offer great advice. The range of nappies and accesories is awesome and I always end up picking up something extra! I love shopping in the Friendly Eco!

April 16, 2022
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Reply from The Friendly Eco

That's so lovely to hear, thank you!

Rated 5 out of 5 stars

Soapy Soap!!

As always, speedy delivery from the Friendly Eco. Soaps are amazing quality. I always buy in bulk and always buy my soaps from here. Thank you 🙂

March 5, 2022
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Reply from The Friendly Eco

Thank you :)

Rated 5 out of 5 stars

amazing little local shop

amazing little local shop.
Friendly staff who are more than happy to help and answer any questions.
I will defo be going back for some more reusable goodies!

March 3, 2022
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Reply from The Friendly Eco

Thank you! :D

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