The Friendly Eco Reviews 95

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was such a relief to find Freya at The Friendly Eco, being able to go to a real person to ask our questions. Great knowledge of reusable nappies, beautiful shop and product presentation, and genuin... See more

Rated 1 out of 5 stars

Made a special trip here whilst visiting friends in Bristol for some advice and to purchase some nappies. Barely greeted with a hello and goodbye, no offer of “can I help you with anything?” Gent was... See more

Rated 5 out of 5 stars

Lovely independent shop selling eco products and cloth nappies. Visited them just before my daughter was born and received some very helpful, friendly advice. Really lovely selection of items. I have... See more

Company replied

Rated 5 out of 5 stars

I bought a few bits as a gift for a friend, we both love Tony's so I sent her a flavour she hadn't tried (seeing as though there are plenty to choose from!!), I've also been banging on about the amazi... See more

Company replied

Company details

  1. Baby Clothing Store

Written by the company

Independent baby & eco parenting store run by two mums. We stock a range of reusable nappies, toys, clothing, toiletries, eco living products and more. Knowledgeable, friendly staff are always on hand to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought some Lanka kade wooden figures…

Bought some Lanka kade wooden figures and they all arrived safely. The quality of the toys are amazing and my 1 and 2 year old loves them. The delivery was quick as well so I’ll definitely order from this shop again.

July 25, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you! It's fantastic to hear that your products arrived safely and speedy!

Rated 5 out of 5 stars

Wonderful website full of great items

Wonderful website full of great items. Have ordered a couple of times as well as visited the shop in person. Speedy delivery of lovely clothes as well as great help on sizing in their Facebook group. Thank you!

July 7, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you, so glad to have you as a member of our Facebook Hive group too. :)

Rated 4 out of 5 stars

Order awaited me at new shop location…

Order awaited me at new shop location and pleased with products. Delightful staff. However, no sign on old location to say had moved and worried I wouldn't have it in time for when I needed it. Found new location on website ... just ... maybe needs to be more prominent.

July 5, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Hiya, thanks for the review! We are very sorry to hear this affected your experience with us. We did have many moving posters at the old shop for our last month there, being sure to also tell any customers who came in, but due to it having new tenants it is no longer our property to place signage on. We are still awaiting a wonderful local sign artist to do our new hand painted sign but she is very busy (covid has delayed a lot of work) so cannot be rushed, and has fitted us in for around two weeks time at her earliest convenience. In the meantime we have a large 2m long professionally printed banner in the window (usually used for markets we go to), as well as pinned posts and location changes on all social media, and our new location advertised on google and our website, if you spot anywhere online with our old location please do let us know and we will remove this ASAP. Hopefully now you know where we are if you would like to come back again! :) thanks, Freya

Rated 5 out of 5 stars

Lovely shop

I collected my order from the shop and it was a lovely little shop, well laid out and the staff member was lovely. We had a lovely chat

June 17, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you for your lovely review! We're glad you enjoyed your visit. :)

Rated 5 out of 5 stars

Amazing everything!

Amazing quality items and amazing customer service. Quick delivery too! All round, brilliant!

May 29, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you for the lovely review :)

Rated 5 out of 5 stars

Excellent product

Excellent product, quick delivery and great price. Thank you.

May 23, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank You for the lovely review!!

Rated 5 out of 5 stars

Love The Friendly Eco!

Love The Friendly Eco, great products and super quick shipping. Will definitely be ordering again and hopefully visiting in the near future. Support local ❤

May 23, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you for your lovely review and supporting local, it means a lot to us :)

Rated 5 out of 5 stars

Lovely little independent Eco shop

Lovely little shop stocking eco friendly products. I ordered a beautiful Duns dress for myself and received fast delivery and some free Tonies chocolate. Many thanks

April 27, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you!!

Rated 5 out of 5 stars

First, but not the last!

This was my first time ordering from The Friendly Eco and it won't be the last! Shipping was so quick and the added chocolate bar REALLY made a stressed out Mama's day 🥰 I've also realised I don't live too far from the shop, so I'll making a visit soon!

April 26, 2021
The Friendly Eco logo

Reply from The Friendly Eco

So glad to hear it! Thank you for your lovely review :)

Rated 5 out of 5 stars

Great shopping experience

Item purchased arrived very quickly and I’d lovely. Will definitely be a repeat customer! Thank you

April 26, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Hi Holly thank you for your review, so glad you are pleased with your order! :)

Rated 5 out of 5 stars

Super helpful

Great service and range, so helpful. So nice to be able to get face to face nappy advice too.

April 18, 2021
Unprompted review
The Friendly Eco logo

Reply from The Friendly Eco

Hi Leanne, thank you for your lovely review!

Rated 5 out of 5 stars

Fabulous eco indie shop

Lovely independent shop selling eco products and cloth nappies. Visited them just before my daughter was born and received some very helpful, friendly advice. Really lovely selection of items. I have also shopped online during lockdown. The website is well laid out and easy to use. Looking forward to being able to visit again.

April 12, 2021
Unprompted review
The Friendly Eco logo

Reply from The Friendly Eco

Hi Laura, thank you for the lovely review! :)

Rated 5 out of 5 stars

Brilliant

Brilliant, local company. Always send things out really quickly and efficiently! Thank you :)

April 7, 2021
The Friendly Eco logo

Reply from The Friendly Eco

Thank you for the lovely review! 💕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look