Gasper.co Reviews 939

WORST EXPERIENCE EVER, never recieved my necklace, even though it has been 9 months since the order was placed. Customer suport told me they can't give me refound because necklace was lost somewhere on the way to the Croatia.

I strongly suggest to avoid gasper.co. NEVER AGAIN!!!

I’m very happy with this product! It was delivered fast and looks great! I wasn’t disappointed❤️

I had read many reviews that were concerning about this company being a scam, however they had a necklace I really wanted so I took the risk and I ordered through klarna so if worst came to worst I could have support with the order.

I hadn’t recieved the order after 2 weeks so I got in touch with customer service who only let me know, then, that the necklace was out of stock…. No prior communication about this before. So after back and forth emails I asked for a refund. And by the way the necklace was still listed on their website for sale after they had said it was out of stock, and checking now as I write this - it still is apparently in stock

I reported it to klarna and told them the order was cancelled, they were awaiting gaspers response to which they got none and now klarna is still seeking the full payment for the necklace. I got in touch with gasper customer service - no reply.

It’s my own fault for taking that risk after reading the reviews but you’d assume a company that shoves its ads down your throat through social media would atleast be real

I placed an order over an 6 weeks ago. I waited 10 days for it to arrive, nothing. I emailed their support. They told me what I had ordered was out of stock. After 32 painful emails back and forth. They then offered me a free necklace from a limited range or a 10% discount a replacement for the out of stock item. They then posted the items14 days ago and it still hasn’t arrived.

6 weeks to have to wait for something and every time I open instagram they are

First off, I am very happy with my order in all aspects! Easy to order, and got shipped and delivered fast! I was super impressed once I unwrapped the cuban chain and the onyx pendant. ABSOLUTELY BEAUTIFUL! I am so pleased with this order and definitely will be ordering from Gasper again! The quality is great, and it came as expected. I get so many compliments daily, and is now part of my every day wear! Thank you so much again! 5 stars for me!

I had a bumpy start with my order since one of the items turned out to be out of stock, but when I reached out to them, we agreed on a solution, and when I got the parcel, I was amazed by the neat and careful presentation the items had, as well with the quality of the pieces. I might get another box set in the near future.

The experience was wonderful and the quality was top notch. I bought one pendant and chain for my partner. Loved it so much bought 2 more pendant and chains, ring, and bracelet. The service was fast and delivered quickly. Thoroughly impressed.

I ordered one bracelet to Germany and i had to pay 14€ at the post station (they told me it was tax and stuff). Like what?! I already payed 10+€ at Gasper checkout for the shipping. This is not cool.

Had some complaints about a piece of jewelry I bought, but Gasper was kind enough to replace it. Amazing service. Getting compliments left and right on the chain I bought here.

I wish I hadn't ordered from this company. The first time I tried, my virus blocker kept telling me it was a scam and I shouldn't visit the website. I messaged the company on Instagram to let them know and ask if their website was safe. I was assured they are legit and the website was safe to use. I ended up ordering a Touch of God bracelet and I was excited for it to arrive. The package said it was delivered to my mailbox on 4/10/25, but nothing was there. The same day, I reached out to Gasper and my local post office to see what could be done. I tried asking around to my neighbors and nobody has come over with it or spoken up. The post office has been a complete waste. Gasper finally got back to me after days of not hearing back and I was asked to confirm my address. I did and they sent back an email stating due to their shipping policy, they would not be able to send a replacement or give me a refund. When I look at their shipping policy, the only thing I see is for the customer to make sure their address is correct because if it isn't, then it's not Gasper's fault. I did in fact give them the right address and they're giving me the run around. They are honestly the worst company I've ever dealt with. Please do yourself a favor and DON'T order from them. I've reached out to my bank to dispute the charge so hopefully I get my money back.

Placed an order during Black Friday worth £135 and never received the item. After weeks of back and forth emails, I was told it had shipped, then it was delayed, then detained at customs, and eventually returned to the sender – yet I never got anything.

Despite repeatedly asking for a solution, the issue was never properly resolved. I ended up having to file a dispute with my credit card company just to get my money back. Terrible customer service, constant excuses, and zero accountability.

This experience felt like a complete scam. I will never order from Gasper.co again, and I strongly advise others to stay away.

A few years ago, I purchased a gold bracelet and wore it for several months while traveling through Asia—exposed to rain, sun, and saltwater. Yet, the bracelet still looks brand new. This is the first time I have experienced such outstanding quality in jewelry.

About two months ago, I ordered two bangles, but unfortunately, they were far too small for me. The exchange process was incredibly easy, and the customer support team was always attentive and helpful. Thank you for your excellent service!

Jewellery is beautiful and comfortable to wear, and the customer service great! Will definitely keep an eye on this brand to keep updating my collection in the future! Highly recommend.

Very disappointed with the amount of time to receive the order to Australia. It took nearly 4 weeks although 5-12 days is promised on website. Took 11 days for them to even dispatch the order. Complained but no offer of compensation although didn’t arrive in time for birthday it was ordered for. Products when eventually received seem fine.

I had an issue with my order and the team was great at helping and were very understanding! I appreciate all that they've done. Beautiful jewelry!

relatively high quality. Looks as advertised, light and comfortable. The only complaint is that the plastic wrapping the chains came was difficult to take off.

I had an issue with my order and it was handled very promptly. This company has amazing products and even better customer service! Esther, you are awesome. Thank you for your help. I would highly recommend this company for their excellent products and service!!

Shopping took over 1 month to Sweden. When I wanted to return it (received the wrong item) they didn’t refund me. It’s been 2 months now. I’ve sent 4 e-mails. Not even a reply.

This brand is great and it’s stylish, but most if all, it’s affordable. Customer service is also very responsive and proactive.

I have ordered 2 necklaces for Christmas presents on the 10th of December, delivered with DHL Parcel International Standard ( 3-7 Working Days ). it's the end of January and I still haven't received the jewellery. I have asked for my money back but they won't give it to me as I have to return the product before!