Gasper.co Reviews 939

They’ve got very beautiful and non tarnishing pieces. I had an issue and a replacement was sent promptly. Shoutout to Riza in particular who was the customer care person who helped me throughout the whole process.

Excellent company,very easy to deal with,and any problems are solved almost immediately,I would highly recommend their pieces
Great looking and quality feel

Don't order from this company. Ordered some pieces from them to Ireland in July. There was a customs issue and it was returned to them. My parcels still stuck in France and Gasper told me to get in touch with Irish customs when I asked them for a refund to find out why. As if that's my job to do.

I recently made a jewelry purchase from Gasper. To be honest, the fact that my order actually arrived and wasn’t a scam (as I’ve unfortunately experienced with other online stores) was already a pleasant surprise. When I received my order, however, the pendant on the necklace was stained with rust I informed them about this, but decided to clean and treat it myself, hoping it was just a minor issue.

Unfortunately, after only a month of wearing it, the chain broke without any reason—I wasn’t pulling on it or doing anything unusual, it simply snapped while I was sitting down. I contacted Gasper, and to their credit, they kindly offered to send me a replacement piece. However, they asked me to cover the shipping costs, which are quite expensive. Considering that I had already reported two quality issues—the first one I let slide—I would have appreciated a bit more effort from the brand to make up for the inconvenience. For example, covering the shipping themselves or sending an additional gift or piece would have shown goodwill.

This isn’t what I would expect from a brand that positions itself as high-quality. I will wait for the replacement chain to arrive and test the quality again, but for now, I don’t feel confident purchasing more pieces despite how much I like the designs. And that’s disappointing, because your jewelry is truly beautiful.

I was disappointed with the item I purchased, so I decided to return it—only to discover I MUST SHIP IT TO THE USA (£20 tracked and not clear on the website), and it's at your cost.

Beautiful and well-made. Very good quality

Gasper is a total fraud!
Ordered something 24 days ago and there has been no movement on my order. Not prepared, not shipped, nothing.
Store terms say it will be delivered within 8-12 days.
Emailed customer service 3 times and have not received a response.

Been looking for a chain to wear that will not tarnish or get ruined by getting wet and I finally found one. The price is great, and it really looks awesome. Got a gem to put on the chain that really shows it off.

The site did not clearly state that shipping was from the US. As a Belgian customer I had to pay hefty import taxes.

I received the wrong color ring, and although they were generous enough to send a replacement, this triggered another import tax payment. On top of that, I received the wrong color ring AGAIN, which means I paid import taxes twice for a ring I didn't order.

The necklace and ring themselves were as advertised (besides the color) and seemed of OK quality.

Terrible customer service. I was dealing with “Daphne” and then a random email jonyeachonam36@gmailcom got involved. Very unprofessional that someone is using a personal email to speak to customers.

I needed to exchange a pearl bracelet. They sent me a pre paid label.

I sent it back and they received it. I exchanged it for 2 items worth double what the bracelet cost and paid the difference in full.

A few days later I see a charge for $48 by gasper that I did not consent for. So they must be saving your payment information without telling you.

I asked for an explanation and all they said was it’s because “you only returned the bracelet”

It makes no sense because they were aware that was my intention.

There is no clarity to their exchange process and they basically committed fraud and stole money from a loyal customer. I owned 5 pieces of their jewelry that I’ll never wear again.

Do not buy from this company. They are petty and nickel and dime loyal customers

The gasper team was great and very polite , accommodating and professional. My go to for top tier jewelry!

Product is as described.
Looks like the pictures.
Arrived on time.

Will be ordering other items soon

Riza and customer service at Gasper were phenomenal. They answered my questions and resolved my issue quickly and I was able to have a replacement chain shipped quickly utilizing the lifetime warranty! They stand behind their word and helped make this process smooth as can be.

Very impressed with my garnet gem purchase. Lots of compliments and was pleasantly surprised with the size of the garnet and overall quality of the necklace.

I ordered from them and paid to return an item I didn’t like and reorder new stuff. A month later after the return was received they stated it was received but not by their processing department and couldn’t refund me until it was done. Three months later and still no refund! The second order I didn’t an exchange instead of return for refund, thinking that would be easier and I opted to pay $6 for a preprinted label. One month after shipment received using their own label, I’m told the same excuse and they can’t send out my exchanged items until the returned items are received and processed by their warehouse! Terrible service and the processing times are insane! They told me to contact usps but I didn’t create the label and usps is showing it was delivered to the address on the label but Gasper won’t process!

Ordered 2 weeks ago, in a constant state of "getting package ready for shipment" even though it claims 2-5 days shipping. I emailed twice, message on social media, all were ignored or deleted. This is a scam website. From reviews i have read, if you do get your jewelry (you probably wont), its very cheap. Just avoid, save yourself the headache

Product was well packaged. No surprises, exactly like picture online. Made very well. Looks great! Very Happy with purchase

DO NOT BUY THEIR JEWELRY. horrible quality, broke after one time, and when you want to return it they make you pay for shipping (7+$). THEN, they take weeks to “receive it and process it” and despite you sending the broken necklace that is of horrible quality, they say they can’t refund you despite their website telling you to mail it back. Forewarned, don’t do it.

I bought the 22 inch rope with a garnet stone for my friends birthday. It didn’t get here on time but when it did it was beautiful, it looked perfect! My friend loved it! Very pleased with the quality. Thank you so much

All things are good, but shipping cost is high