I ordered a bottle of gin early February. It arrived 30th June!!!! No communication, no replies to numerous emails, no one answers the phone. Awful customer service.
Theginwarehouse
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See what reviewers are saying
Didn't receive order - no reply to any e-mails or correspondence via website - phone unanswered. Now find out they've shut their website so have run off with my money. Considering small claims or tr... See more
I ordered Thunderflower Gin well before Christmas as a gift. After trying to contact them by ringing and emailing for an update, I eventually managed contact through their Chat line and they were most... See more
I live in Mallorca and wanted to send two people back in the UK a bottle of Palma Gin, distilled here on the island. I found The Gin Warehouse online, when searching for ´Palma Gin in the UK´ and pla... See more
Company details
Written by the company
The Gin Warehouse is an online retailer of small batch craft gins, from some of the worlds best distilleries.
Contact info
Office 67 321-323 High Road, Chadwell Heath, RM6 6AX, Essex, United Kingdom
- 0330 229 1185
- hello@theginwarehouse.co.uk
- theginwarehouse.co.uk
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Gin advent calendar
So far as it’s an advent calendar the gins are unusual and those that have been drunk fantastic. Learning about new gins has been great. A lovely gift.
Excellent service
Excellent service. Easy online purchase and very prompt delivery. Well done. Highly recommended.
A taste of Mallorca in the UK
I live in Mallorca and wanted to send two people back in the UK a bottle of Palma Gin, distilled here on the island. I found The Gin Warehouse online, when searching for ´Palma Gin in the UK´ and placed my order.
Pleased to say that both recipients received their delivery pretty promptly and were thrilled to get a taste of Mallorca, in a year when they haven´t been able to visit us.
My wife really like the calendar
Out of stock when I placed order which is understandable this time of year, calendar arrived in time and service was good from start to finish
Excellent service
Excellent service. Packed really well and delivered on time with no issue. Definitely us the gin warehouse again.
Web site so easy to use
Web site so easy to use. The fastest delivery. Packed very securley. Would highly recommend The Gin Warehouse.
Perfect aftersales service
You can tell a lot about a company from the way they handle things when issues arise.
I suffered a problem with an order through The Gin Warehouse, the issue was supplier related in so much as the wrong item was dispatched to me straight from the supplier. The level of response was excellent, Aled was prompt and understanding in dealing with the issue and kept me informed right through to a resolution.
Mistakes happen but The Gin Warehouse could not have done anything more to ensure I went away a happy customer.
The order was very competitively priced and delivery time was excellent, communication through the order process was good and the aftersales service was absolutely fantastic.
I would not hesitate to order from these guys again and hope to do so in future once my gin supplies start to get low.
Great selection of gin.
Wonderful customer service and product range
Recently brought the three wrens raspberry gin and a 4 tonic set as a gift from their pop up shop in Bluewater, great customer service and lovely selection to choose from. Very excited to finish my Xmas buys and grab a few of their gift boxes for the family 💜
Lockdown Bundle: What a great idea!
I recently purchased one of the lockdown bundle from The Gin Warehouse. I've already drunk half the gin and the popcorn supplied are one of the nicest things I've ever tried. They have a great range that seems to be growing by the week. The order arrived early and the packaging was sturdy and well designed for the weight of Gin. Will be buying again!
Zero complaints, would buy again.
I bought the lockdown survival kit for my mum's birthday from The Gin Warehouse and don't have anything bad to say whatsoever. It turned up at my mum's on the day they said it would. Website is easy to navigate and email updates were prompt and concise. They even threw in a free garnish although I think this is only a limited time thing due to them celebrating the opening of a physical store. Zero complaints, would buy again.
The Gin Warehouse Gets My Vote!
Ordered a bottle of Swimming Pigs Gin during their 'early access' phase and it was delivered within 24 hours, packed extremely well to ensure there was no damage.
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