Theginwarehouse 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a bottle of gin early February. It arrived 30th June!!!! No communication, no replies to numerous emails, no one answers the phone. Awful customer service.

Rated 1 out of 5 stars

Didn't receive order - no reply to any e-mails or correspondence via website - phone unanswered. Now find out they've shut their website so have run off with my money. Considering small claims or tr... See more

Rated 5 out of 5 stars

I ordered Thunderflower Gin well before Christmas as a gift. After trying to contact them by ringing and emailing for an update, I eventually managed contact through their Chat line and they were most... See more

Rated 5 out of 5 stars

I live in Mallorca and wanted to send two people back in the UK a bottle of Palma Gin, distilled here on the island. I found The Gin Warehouse online, when searching for ´Palma Gin in the UK´ and pla... See more

Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler

Written by the company

The Gin Warehouse is an online retailer of small batch craft gins, from some of the worlds best distilleries.


Contact info

All reviews

(76)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gin advent calendar

So far as it’s an advent calendar the gins are unusual and those that have been drunk fantastic. Learning about new gins has been great. A lovely gift.

December 15, 2020
Rated 5 out of 5 stars

A taste of Mallorca in the UK

I live in Mallorca and wanted to send two people back in the UK a bottle of Palma Gin, distilled here on the island. I found The Gin Warehouse online, when searching for ´Palma Gin in the UK´ and placed my order.
Pleased to say that both recipients received their delivery pretty promptly and were thrilled to get a taste of Mallorca, in a year when they haven´t been able to visit us.

December 13, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect aftersales service

You can tell a lot about a company from the way they handle things when issues arise.

I suffered a problem with an order through The Gin Warehouse, the issue was supplier related in so much as the wrong item was dispatched to me straight from the supplier. The level of response was excellent, Aled was prompt and understanding in dealing with the issue and kept me informed right through to a resolution.

Mistakes happen but The Gin Warehouse could not have done anything more to ensure I went away a happy customer.

The order was very competitively priced and delivery time was excellent, communication through the order process was good and the aftersales service was absolutely fantastic.

I would not hesitate to order from these guys again and hope to do so in future once my gin supplies start to get low.

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service and product range

Recently brought the three wrens raspberry gin and a 4 tonic set as a gift from their pop up shop in Bluewater, great customer service and lovely selection to choose from. Very excited to finish my Xmas buys and grab a few of their gift boxes for the family 💜

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

Lockdown Bundle: What a great idea!

I recently purchased one of the lockdown bundle from The Gin Warehouse. I've already drunk half the gin and the popcorn supplied are one of the nicest things I've ever tried. They have a great range that seems to be growing by the week. The order arrived early and the packaging was sturdy and well designed for the weight of Gin. Will be buying again!

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

Zero complaints, would buy again.

I bought the lockdown survival kit for my mum's birthday from The Gin Warehouse and don't have anything bad to say whatsoever. It turned up at my mum's on the day they said it would. Website is easy to navigate and email updates were prompt and concise. They even threw in a free garnish although I think this is only a limited time thing due to them celebrating the opening of a physical store. Zero complaints, would buy again.

November 4, 2020
Unprompted review
Rated 5 out of 5 stars

The Gin Warehouse Gets My Vote!

Ordered a bottle of Swimming Pigs Gin during their 'early access' phase and it was delivered within 24 hours, packed extremely well to ensure there was no damage.

May 25, 2020
Show reviews in all languages. (76 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look