The Glazing Shop Reviews 

1,249
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff who provide helpful advice over the phone, making the online ordering process exceptionally smooth, simple, and straightforward. Many reviewers consistently mention the great quality of the products, noting that items arrive securely packaged, perfectly cut to size, and delivered right on schedule. Some reviewers were not happy with occasional delivery delays and missing advance notifications regarding the expected daily arrival window. A few consumers also experienced frustration when trying to reliably track delayed shipments or resolve unexpected after-sales issues with the company.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting timely arrivals and... See more

Product

Reviewers highlight positive aspects of product quality, praising items as first-class, solid, and cut to... See more

Order

Users describe positive interactions with order, highlighting the simple online system and helpful customer... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, helpful advice,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,249)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I liked the service of the company

I liked the service of the company. The production was high-quality and did not take long. The delivery was high-quality. I can recommend using the services of this company. Thank you

July 23, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Vitolds

Rated 5 out of 5 stars

Very good customer service

Very good customer service and the items were of good quality and excellent value.

July 31, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Iain

Rated 5 out of 5 stars

10/10 in every department.

I use the glazing shop whenever I need polycarbonate sheets, extremely easy company to deal with and have not had any issues (I’ve used the company a fair few times)

The glazing shop makes life so much easier when I’m planning my jobs, all poly is cut precisely which knocks precious time off job completion.

The lady on the end of the phone is always extremely helpful and will give you a call after you’ve ordered just to make sure you’ve ordered everything you need (sometimes you may forget a glazing bar or end caps) and will add it to your order accordingly.

Overall there’s nothing I can say that’s negative, you can tell that The Glazing shop is an extremely well ran company and look forward to the next time I need them.

One more thing, I’ve not found a cheaper price for polycarbonate anywhere else!

July 14, 2025
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Reply from The Glazing Shop

Thank you so much for your lovely review James. I am so glad to hear that we are giving the level of service we always strive for and that we remain competitively priced for our customers. Your business is very much appreciated, as is the time it took for you to give us this fabulous feedback

Rated 5 out of 5 stars

Roof light

Great product, easy to fit .would definitely recommend this roof light

July 13, 2025
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Reply from The Glazing Shop

Thank you for your feedback Mr Wilde, the roof vents are really great quality

Rated 5 out of 5 stars

Good website and prices

Good website to sort out an order great prices and good comunication. Delivered right on time driver very pleasant enjoyed talking to him. Would use again.

July 18, 2025
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Reply from The Glazing Shop

Thank you for your review Andrew. Always good to hear

Rated 4 out of 5 stars

Ordered online and received a…

Ordered online and received a confirmation call the next day. Was given a delivery of following week but did not receive an exact delivery date. No confirmation of a delivery date and was just fortunate I was home. A call or email day before delivery would have been helpful. Items arrived packaged well.

July 14, 2025
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Reply from The Glazing Shop

Thank you for your feedback Sam. We do call or email everyone with an initial estimate and and update when itsa weekly run. If your update slipped throught the net my, please accept my apologies. The email can go to junk so that may have happened but sorry you didn't get notice.

Rated 5 out of 5 stars

As advertised

As advertised, arrived on time.

July 16, 2025
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Reply from The Glazing Shop

Thank you for your feedback

Rated 5 out of 5 stars

Brilliant personal service

Brilliant personal service. Placed order online and received a phone call back confirming order and delivery date, and checking I wouldn't need any extra things I may have forgotten. Received another call from the driver half an hour before arriving, and he arrived I'm 30 minutes and helped carry the order with me.
Would recommend the Glazing Shop wholeheartedly.
Thank you
Graham

July 16, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for the time to feedback on your experience with us Graham. It is always great to hear that we are giving the service we aim for.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful as I needed to revise some measurements. .

July 13, 2025
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Reply from The Glazing Shop

Thank you for your feedback Andrew, happy to help with your revision

Rated 4 out of 5 stars

Ordered and offered to pay extra to get…

Ordered and offered to pay extra to get it delivered quicker , not interested in helping , then have just been told not in stock!!

Just been informed the reply from the glazing shop is correct , thank you for replying , hopefully this will be resolved asap-TBC

This must have been a one off bad experience , have been told that order came and that our buyer -James- has ordered more

July 15, 2025
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Reply from The Glazing Shop

Good afternoon Megan. I am very sorry to read your review as we are definitely interested in helping. As soon as we were informed that the gasket was out of stock we rang and emailed to try and help and I have spoken to and emailed a colleague of yours this afternoon. The gasket only comes from one supplier who is waiting for it to come into them, it is not available elsewhere or we would sourced it somewhere else. Three of us have been working on trying to get this resolved as quickly as possible for you and I am very sorry to find that this has resulted in a 1 star review. We will of course continue to try and help resolve this as we do care very much to offer good service to all of our customers.

Thank you very much for the update Megan

Rated 4 out of 5 stars

Good choice of polycarbonate sheets and great customer service

Products delivered speedily in great condition. Telephone customer service was excellent.

The reason for four stars instead of five is that the company offers "free" cutting on all polycarbonate sheets (there is no choice of standard sizes). What is less clear from the website is that, because it is cut to order, the items become automatically non-returnable. I wish that information was made clearer during the ordering process.

Apart from that, happy with everything else.

June 30, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Stephan. All of our sheets are cut to size so there is no wasteage which the customer has to pay for and so they don't need to cut them down themselves on site. We hardly ever have issues with returns requested but I will check if this needs to be more clear on site. It does say that the bespoke sheets can't be refunded in a number of places but we perhaps need to look at where this information is. Thank you for pointing this out.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, good communication, arrived on time and as described.

July 7, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback

Rated 5 out of 5 stars

Would recommend the glazing shop

Would recommend the glazing shop. They called me to confirm the order and when it arrived to make sure everything was correct. My order arrived quickly no problems. Quality products will definitely be ordering from them again. For reference I ordered polycarbonate roofing sheets and bars.

June 28, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your review and your order. Glad to hear that you were pleased with the roofing and the service

Rated 5 out of 5 stars

Excelent goofs

Excelent goofs, delivered when said. Very please with result

July 1, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback. Great to hear you are pleased with your experience and the goods

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