The Glazing Shop Reviews 

1,247
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff who provide helpful advice over the phone, making the online ordering process exceptionally smooth, simple, and straightforward. Many reviewers consistently mention the great quality of the products, noting that items arrive securely packaged, perfectly cut to size, and delivered right on schedule. Some reviewers were not happy with occasional delivery delays and missing advance notifications regarding the expected daily arrival window. A few consumers also experienced frustration when trying to reliably track delayed shipments or resolve unexpected after-sales issues with the company.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting timely arrivals and... See more

Product

Reviewers highlight positive aspects of product quality, praising items as first-class, solid, and cut to... See more

Order

Users describe positive interactions with order, highlighting the simple online system and helpful customer... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, helpful advice,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,247)

171 reviews in the last 12 months

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Rated 1 out of 5 stars

The delivery took very long..

The delivery took very long... not happy with how they handled my order

August 27, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your second review regarding the same order. I am again sorry that your delivery took longer than it should have. We sincerely apologise for this.

Rated 5 out of 5 stars

When I placed the order

When I placed the order, there was a thank you can with appreciated comments, a delivery date was arranged and purchase arrived well packaged, well pleased

August 20, 2025
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Reply from The Glazing Shop

Thank you for your feedback Robert. Very much appreciated

Rated 4 out of 5 stars

Great would use again.

Yes everything was ok,good service. Only thing was the delivery guy most have drag a piece of plastic on the ground but managed to get around it.

August 18, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Brian

Rated 4 out of 5 stars

the order and contact was good delivery…

the order and contact was good delivery time was good the only reason not giving 5stars was waited all day on due delivery day and nothing turned up when contact was made with you the delivery company told you they delivered at 17,30 on the day but they didnt they turned up at the school at 07,30 the next day and i was not there and customer was not happy with this being left outside against main door and could not be moved until they could contact me and me arriving to move it. anyway product was good and fair price thankyou

August 9, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Mr Palmer and for bringing this to our attention. I am also not happy that you had this issue and extend my sincere apologies to you and your customer. I will raise this straight away. I am glad everything else was good for you and appreciate your balanced review.

Rated 5 out of 5 stars

Delivered on time were very helpful…

Delivered on time were very helpful guiding me through a couple things I needed explaining over the phone.

August 12, 2025
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Reply from The Glazing Shop

Thank you for your feedback David. We are always happy to help if any extra advice is needed

Rated 5 out of 5 stars

Delivered on time and product was as…

Delivered on time and product was as described. Although delivery was still expensive it was cheaper than others.

August 18, 2025
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Reply from The Glazing Shop

Thank you for your review Terry. Polycarbonate is expensive to ship safely due to its size and composition I'm afraid. The delivery we charge is actually less than it costs us but we like it to get there in good condition. £25 is I agree a lot for one sheet but it is the same for any multiple of that so it can often be quite a good price if you are doing a whole roof. I'm glad we were still the best priced for you though. Thanks for your order

Rated 5 out of 5 stars

Great prices and excellent service

Great prices and excellent service, very helpful team would definitely recommend

August 20, 2025
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Reply from The Glazing Shop

Thank you so much for your feedback Steve, we work really hard to give the best service we can

Rated 5 out of 5 stars

All round good experience

Good selection of products competitivly priced. Good community about order and delivery. All products arrived as ordered and very well packaged.

August 19, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Mr Ward

Rated 4 out of 5 stars

It was great cost

It was great cost, and products, but the delivery time is to long.

August 19, 2025
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Reply from The Glazing Shop

Thank you for your feedback Geoff. Your delivery would normally have been on Thursday but you had just missed the deadline I'm afraid, it normally takes just three days. I'm glad that you were happy with the the products and our prices

Rated 5 out of 5 stars

Excellent service

Excellent service.
Easy to use website to order.
Super fast delivery.
No nonsense from start to finish.
Thank you.

August 11, 2025
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Reply from The Glazing Shop

Thank you for your order and your feedback Mandy

Rated 5 out of 5 stars

Hiedi was very helpful as my order was…

Hiedi was very helpful as my order was over the phone then I got my quote to check it in an email and then shipped to Scotland. Would recommend this company very highly.

August 15, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback William

Rated 5 out of 5 stars

5 Stars -Amazing service

5 Stars -Amazing service. Danielle was very helpful answering any queries extremely quickly. Thanks

August 12, 2025
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Reply from The Glazing Shop

Thank you for your feedback Gareth, it is very much appreciated.

Rated 5 out of 5 stars

Just fab

Second time ordering with Glazing shop..always great service

August 5, 2025
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Reply from The Glazing Shop

Thank you very much Alan, for your orders and your feedback

Rated 5 out of 5 stars

Great telephone help

Great advice for an amateur on the phone and prompt delivery too

August 4, 2025
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Reply from The Glazing Shop

Glad to help Robert. Thank you for your order and your feedback

Rated 1 out of 5 stars

Very poor after sales service regarding…

Very poor after sales service regarding an issue with product.
After 45 year in the trade I would not recommend this company

August 8, 2025
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Reply from The Glazing Shop

The issue with the product was that you ordered the twin wall sheet the wrong way round. I explained this to you and tried to help you but you would not accept this. I feel that a 1 star review is very unfair as we have done nothing wrong.

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as…

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items we didn't need and they let us know they would be unnecessary and took them off the bill. They also ensured we got everything by the time we needed. Excellent product, price and communication. thanks so much, would 100% recommend

July 30, 2025
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Reply from The Glazing Shop

Thank you for your lovely feedback Amber, you are very welcome

Rated 5 out of 5 stars

I liked the service of the company

I liked the service of the company. The production was high-quality and did not take long. The delivery was high-quality. I can recommend using the services of this company. Thank you

July 23, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Vitolds

Rated 5 out of 5 stars

Very good customer service

Very good customer service and the items were of good quality and excellent value.

July 31, 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Iain

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