The Glazing Shop Reviews 

1,246
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff who provide helpful advice over the phone, making the online ordering process exceptionally smooth, simple, and straightforward. Many reviewers consistently mention the great quality of the products, noting that items arrive securely packaged, perfectly cut to size, and delivered right on schedule. Some reviewers were not happy with occasional delivery delays and missing advance notifications regarding the expected daily arrival window. A few consumers also experienced frustration when trying to reliably track delayed shipments or resolve unexpected after-sales issues with the company.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting timely arrivals and... See more

Product

Reviewers highlight positive aspects of product quality, praising items as first-class, solid, and cut to... See more

Order

Users describe positive interactions with order, highlighting the simple online system and helpful customer... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, helpful advice,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,246)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product for a good price

Good product for a good price, fast delivery and very early morning delivery

March 27, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your order and your feedback Michael

Rated 5 out of 5 stars

Top People - Great Products

People at The Glazing Shop are excellent and take great care with your orders /customer service. We really like their polycarb roofing system which has worked very well in our art centre.

March 21, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Simon. It is very much appreciated

Rated 5 out of 5 stars

Excellent product

Excellent product, very pleased with it. Good delivery. Would recommend your company to anyone. Many thanks.

March 18, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much Paul

Rated 5 out of 5 stars

Excellent service

Easy to use website. A call to tell me that my order was being processed and another to let me know it had been dispatched. Excellent service!

March 9, 2026
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Reply from The Glazing Shop

Thank you for your feedback Tim and for your order

Rated 5 out of 5 stars

Great process from ordering to…

Great process from ordering to delivery, changed the delivery day when I asked, helpful lady on the phone.
Product is good, I ordered the wrong thickness of polycarb but that was my fault and it's ok for my greenhouse roof.
Thanks

March 9, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your review Michael. 4mm is often used in greenhouses you just need to keep an eye on the span on a roof as it is quite thin if you get snow on it for example

Rated 5 out of 5 stars

Quality product and service

Ordering was straightforward. Afterwards I was kept well informed on the order fulfillment status, and delivery timing.

February 15, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your review. Glad to hear that you found ordering easy and that we kept you up to date on your order and delivery

Rated 5 out of 5 stars

Would recommend

It was very easy to order and a follow up phone call with delivery date and delivery arriving as planned. Would recommend and would use again thank you.

March 5, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for taking the time to leave us feedback Linda. It sis always good to hear that everything went well

Rated 5 out of 5 stars

the glazing shop for 1st class result

Pleasant very helpful and knowledgeable staff at the end of the phone. Guiding you through your query with expertise and knowledge.

March 2, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your lovely review Tony and for your business, both are very much appreciated

Rated 5 out of 5 stars

Good customer service

Company phoned to say they'd received my order and to let me know roughly when delivery would be and then phoned again to say day of delivery and it was delivered on time. Very pleased with customer service

March 2, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback. We try hard to give good communicaion and it is great to hear that it is appreciated

Rated 5 out of 5 stars

Excellent service

Excellent service, quality goods highly recommended.

February 19, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your valued feedback Katrina.

Rated 4 out of 5 stars

polycarbonate sheets delivery

The polycarbonate sheets took longer to come than expected and would've been nice to have had an email or phone to say when it was going to be delivered.
It did come well packaged

February 12, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Mr Jacka. I think our email may have gone into your junk folder. We sent one to you on 12/02/2026. We also call all customers with an anticipated delivery date when we get the order but for some reason we musn't have managed to get hold of you. Sorry we couldn't advise you better this time but I'm glad to hear that the sheets got there safely and were well packaged for you

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