The Glazing Shop Reviews 

1,247
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff who provide helpful advice over the phone, making the online ordering process exceptionally smooth, simple, and straightforward. Many reviewers consistently mention the great quality of the products, noting that items arrive securely packaged, perfectly cut to size, and delivered right on schedule. Some reviewers were not happy with occasional delivery delays and missing advance notifications regarding the expected daily arrival window. A few consumers also experienced frustration when trying to reliably track delayed shipments or resolve unexpected after-sales issues with the company.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting timely arrivals and... See more

Product

Reviewers highlight positive aspects of product quality, praising items as first-class, solid, and cut to... See more

Order

Users describe positive interactions with order, highlighting the simple online system and helpful customer... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, helpful advice,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,247)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy and satisfied customer

From start to finish my order was handled very efficiently, everything was delivered when they said it would be,driver was very helpful. I would use them again.

February 5, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Christopher and for your busniess

Rated 5 out of 5 stars

Good service and reasonable prices

I was looking to replace a full greenhouse worth of glazing and a bit nervous ordering online but all materials arrived cut to size and well packaged. Good price compared to other suppliers I looked up

January 20, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Good to hear Paul and thankyou for your order

Rated 5 out of 5 stars

Very helpful when phoned

Very helpful when phoned. Arrived on time. Very easy to fit.

January 15, 2026
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Reply from The Glazing Shop

Thank you very much for your feedback on our Made to measure secondary glazing Alan. Glad we could help and that you found it nice and easy to fit. Thanks for your order

Rated 1 out of 5 stars

Appaling

Appaling. Ordered on 27th Dec 2025 , 2 to 4 day delivery. 16/1/26 and i have had no delivery, no reply to e mails and the phone number goes dead without an answer. Avoid like the plague. the single worst service i have ever recieved

January 16, 2026
Unprompted review
The Glazing Shop logo

Reply from The Glazing Shop

There are no details of an order placed with us by you Mr Dunbar on or around 27th December. We were closed for the Christmas break from 23rd December until 5th January and this information was on all pages of the site. There was also a delivery page that showed when all orders would be delivered by postcode. Our phone is working and has been with the ability to leave us voicemail messages over all of the time we were closed. I don't think your order was placed with us and don't have any details to contact you. Could you please make contact with us as I don't feel your review is for us. Our service is something we are very proud of, as is the fact that we are available to talk to our customers all the time we are open.
29/1 Mr Dunbar, We have reached out to you as have Trustpilot and you have not responded. They will not remove the review even though it is not a genuine one, you have never placed an order with us. We are being penalised for something we have not been a part of. If you could think again and recall this review as this experience was not with our store that would be appreciated

Rated 5 out of 5 stars

I found this company on google search

I found this company on google search. Ordered online. An email and a phone call the day after confirming the delivery day. The courtious driver gave me a lift with the product to my garage. Product well wrapped.
Im just waiting for the weather to change to unwrap and install it.

December 14, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback and your order Mick

Rated 4 out of 5 stars

Good product but better communication needed

Ordering service was very easy. No problem with lead time either. Communication needs improvement. Once ordered and confirmation e-mail received it was down to me, the customer to follow up delivery date as only a window of a week commencing, was provided. Two delivery dates were promised and goods didn't arrive, again down to the customer to chase up. Better communication would make this company stand out.

November 24, 2025
Unprompted review
The Glazing Shop logo

Reply from The Glazing Shop

My apologies Guy, we are usually very good at communicating as it very important to us that we offer a good service.

Rated 5 out of 5 stars

Brilliant

so easy to deal with, good price and very quick delivery.All in all 5*

December 8, 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback and your order John

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