The Grain Company Ltd Reviews 60

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing items as beautiful, well-made, and sturdy, often exceeding expectations. Many consumers highlight the exceptional service, noting the staff's helpfulness, responsiveness, and willingness to go above and beyond, even for bespoke requests. The delivery service is also frequently commended for its efficiency and professionalism. However, some customers also noted issues with product quality, with one reviewer mentioning a table warping significantly. Another person experienced misaligned legs on a bench, causing it to rock.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers are delighted with the... See more

Quality

People report positive experiences with quality. Customers are delighted with the high quality and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's responsiveness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the company's... See more

Delivery service

Consumers find delivery service to be positive. Many customers highlight the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

I had a good idea of what I wanted and searched high and low, I then stumbled on to The Grain Company and found the exact table and dimensions I was looking for. The table arrived and was delive... See more

Rated 5 out of 5 stars

I knew what I wanted for my brand new kitchen and dining room but couldn’t find a round extending table with central leg that wasn’t out of my price range…and then The Grain Company popped in to my i... See more

Rated 5 out of 5 stars

Excellent service. Few bolts short due to some extra drilled holes but sent out missing bolts without any fuss. Definitely recommend and table is beautiful

Rated 5 out of 5 stars

Would highly recommend this company. The furniture is very good quality, well made and sturdy. Communication is excellent, Stacey and the team are very responsive and extremely helpful. Their after... See more


Company details

  1. Furniture Manufacturer

Written by the company

Beautifully designed and handmade furniture, home accessories and wooden gifts crafted in rural Norfolk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Truly beautiful round table

Truly beautiful round table.

It comes in a variety of different sizes, so I was able to pick the one most suited to my dining area.

You are able to obtain colour samples for the three colours available, which is really useful as it’s not always possible to determine shades from online pictures.

Weekend deliveries are a bonus, and for me, their additional (paid for) deliver and assembly service made it overall the perfect company for me.

Great customer service and friendly team.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Really nice breakfast bar

Really nice breakfast bar, thank you. When there was a bit of an issue initially with the crossbar and the table being wobbly, it was quickly fixed. Very good customer service.

March 12, 2026
Rated 5 out of 5 stars

Above and beyond

Would highly recommend this company. The furniture is very good quality, well made and sturdy. Communication is excellent, Stacey and the team are very responsive and extremely helpful.
Their after sales care and approach goes above and beyond.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend, although the table was originally beautiful, it started to warp in the middle quite significantly. We were given the option to purchase rods to support it and pay for installation or install ourselves. This is a purchase we regret, unfortunately. Maybe we have been unfortunate and this is rare?

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous table

The table arrived earlier than expected and they even put it together for me. The table is gorgeous and just what I’d been searching for. Great company.

January 12, 2026
Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted with this company and the quality of the furniture. I ordered a dining table and bench for our kitchen booth and am really pleased with the quality and service received.
The updates regarding the order and delivery have been great. The delivery service was excellent too, a friendly and professional lady delivered our furniture and I had received updates regarding delivery timings on the day. I would certainly recommend this company. Thank you

December 8, 2025
Rated 5 out of 5 stars

Don't go anywhere else!

The table & bench are absolutely beautiful. The quality, workmanship, attention to detail in the packaging etc are all second to none! Also, the frequent communication on delivery timing from Stacey in Customer Services was excellent.👌😊 If you are in the market for high quality kitchen furniture, these are the go-to guys! 👍

October 31, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Few bolts short due to some extra drilled holes but sent out missing bolts without any fuss. Definitely recommend and table is beautiful

October 8, 2025
Rated 5 out of 5 stars

Beautiful product and superb service!

Ordered and arrived in just two weeks. Email notification a few days before delivery. Arrived well within the four-hour time frame. Beautiful product that was easy to install (instructions emailed) and is simply stunning. I couldn't recommend enough.

September 11, 2025
Rated 5 out of 5 stars

Proper good !

Went out of their way to provide a bespoke size dining table in the time that I needed it. Very responsive; extremely helpful and the product is just super nice. Great value and superb service.

August 12, 2025
Rated 5 out of 5 stars

Perfect!

I knew what I wanted for my brand new kitchen and dining room but couldn’t find a round extending table with central leg that wasn’t out of my price range…and then The Grain Company popped in to my instagram feed and there was the perfect table. Jacob was so helpful and I ended up buying a bench and bar as well….and it was only when it all arrived that my kitchen project really felt finished. I love it all.

June 27, 2025

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