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Via Money Supermarket they had Defaqto 5 star and were competitive for companies with this rating. I spoke to them and got through to a human!! Very helpful, and after a quick discussion went ahead on... See more
Company replied
The Green Insurer provided all elements of car insurance policy, including 90 days EU full coverage per year. There is extra attention of monitor of car trips via app with rewards The documents are a... See more
Company replied
I took out car insurance with them last year as they were the cheapest quote but I also liked the fact you can track your driving and it tells you when your using too much fuel by cornering to ha... See more
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Company details
About The Green Insurer
Written by the company
Why choose The Green Insurer?
The Green Insurer's vision is to minimise the damage done to the environment from driving, to encourage motorists to drive in a green, fuel efficient way and to drive fewer miles.
We measure and offset your carbon emissions and reward you for your green driving (driving in a fuel efficient way) and for driving fewer miles.
Another benefit of green driving is that it is closely linked to safe driving, meaning that green drivers are safer on the roads.
Drive greener, offset carbon, earn rewards.
Insurance products we offer:
Car insurance quote Van insurance quote Learner driver insurance quoteYour insurance, makes a world of difference
By choosing The Green Insurer, you’re helping fund impactful carbon offset projects across the globe.
Learn more about how much carbon has been offset by our policyholders, and learn more about the projects we invest in.
Contact info
PO Box 386, Broadstairs, CT10 9DX, United Kingdom
- 01727 222 777
- help@thegreeninsurer.com
- thegreeninsurer.com
4.5
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I HAVE ALREADY RESPONDED TO THIS EMAIL.
February 14, 2025
Reply from The Green Insurer
Hi Phil, thanks for your response! If there’s anything else we can assist you with, please don’t hesitate to get in touch. We’re always happy to help!
Seemed excellent, but if a let down
Not clear what will and be refunded if policy not taken up within cooling off period
Have received numerous emails and messages saying I'm not doing journeys and they can't be recorded via the app (in advance of policy starting), it's incredibly annoying as no guidance given on how to make this work or that it should be ignored if policy hasn't started
February 14, 2025
Reply from The Green Insurer
Hi Sarah, thank you for taking the time to leave a review.
We’re going to launch an internal review regarding the emails about the app, as your trips won’t be recorded until your policy starts.
In common with other insurance providers, our cancellation fee is to cover a small part of the cost of setting up your policy, including the charges we get from price comparison site. These fees are clearly communicated to customers before they take out a policy and are published on our website.
We understand that you cancelled as you had been a looking for a multi-vehicle policy. This is something that we’re aiming to launch in the future, but we don’t offer them just yet.
Kind regards,
Paul
Joanne was lovely
Joanne was lovely, helped me and sorted the issue, many thanks
February 19, 2025
Unprompted review
Reply from The Green Insurer
Hi Sam, thank you for your kind review!
We’re so pleased to hear that Joanne was able to help and resolve your issue smoothly. We’ll be sure to pass on your lovely feedback to her!
If you ever need anything else, don’t hesitate to reach out – we’re always happy to help.
Very quick 'phone response
Very quick 'phone response, thanks for your help Joanne, will peg away!!
February 18, 2025
Unprompted review
Reply from The Green Insurer
Hi Andrew, thank you for your great review!
We’re so pleased to hear that Joanne was able to assist you quickly and efficiently. We really appreciate your kind words!
If you ever need anything else, don’t hesitate to get in touch – we’re always happy to help.
Joanne at Green Insure was amazing
Joanne at Green Insure was amazing, nothing is ever too much for them, always so helpful and polite.
I would certainly recommend Green Insure to anyone. Amazing Service.
February 17, 2025
Unprompted review
Reply from The Green Insurer
Hi Tracey, thank you for such an amazing review!
We’re thrilled to hear that Joanne provided such helpful and polite service. It means a lot to us that you’d recommend The Green Insurer.
If you ever need anything, we’re always happy to help – just give us a call!
Reassurance from Joane
I spoke to Joanne today who was extremely helpful ,understanding my lack of technology experience. I had every confidence in her and felt reassured after speaking with her.
I would not hesitate to recommend phoning the Green Insurer. Thankyou Joanne
February 17, 2025
Unprompted review
Reply from The Green Insurer
Thank you for your wonderful feedback! We’re delighted that Joanne was able to provide such helpful and reassuring support, especially in guiding you through the process with ease.
If you ever need further assistance, don’t hesitate to reach out – we’re always here to help.
Easy conversation
Easy conversation, no fuss, issue sorted straight away, thank you.
February 17, 2025
Unprompted review
Reply from The Green Insurer
Thank you for your kind review!
We’re so pleased that your issue was sorted quickly and without any fuss.
If you ever need anything else, don’t hesitate to get in touch!
Ordered Insurance Online
Ordered insurance online, all information required was there, easy to find and the whole process was sorted in just a few minutes.
February 12, 2025
Unprompted review
Reply from The Green Insurer
Hi Colin, thank you for your fantastic review!
We’re so pleased that you found the online process straightforward and hassle-free.
If you ever have any questions or need support, don’t hesitate to reach out. Thanks again for choosing The Green Insurer!
Very easy to navigate website.
Very easy to buy tailored policy. Good price, significantly less than the quote from my existing insurer. Just hope the service is as seamless should I ever need to make a claim. Helpful follow-up information and App.
February 14, 2025
Unprompted review
Reply from The Green Insurer
Hi Chris, thank you for your great review!
We’re delighted to hear that you found your policy easy to buy and that the app is helpful.
If there’s anything else we can assist you with, don’t hesitate to get in touch. Thanks again!
Service with a smile Thankyou Kelly
We spoke to Kelly who immediately dealt with the problem efficiently in a very pleasant and helpful manner
February 13, 2025
Unprompted review
Reply from The Green Insurer
Thanks so much for this lovely feedback about Kelly.
Good clear communication
February 10, 2025
Unprompted review
Reply from The Green Insurer
Thank you for taking time to leave a review for us. I hope you continue to find our communications clear, and please do get in touch if there is every anything you need from us.
Paul
Customer Service…
In the short time I have been dealing with this Company I have spoken to 3 different Customer Service personnel. All have been very articulate and Joanne yesterday was no exception. It is so very important that these people listen.
February 4, 2025
Unprompted review
Reply from The Green Insurer
Thank you for this lovely feedback. We're really proud of our Customer Service Team and it means a lot to all of us to get feedback like this!
Thank you.
Paul
I spoke to a Lady called Kelly she was…
I spoke to a Lady called Kelly she was very helpful and Kelly has very good customer service. She also made the call to close brother's for me and explained my payment options very well. keep up the good work Kelly. Thank you
February 5, 2025
Unprompted review
Reply from The Green Insurer
Thank you for leaving these comment about the service you received. I'm really pleased Kelly was able to help you.
Thank you for choosing to insure with The Green Insurer.
Paul
Extremely helpful
Extremely helpful. Friendly. Explained everything in plain English. Phone call answered very quickly.Thank you Jo
February 3, 2025
Unprompted review
Reply from The Green Insurer
Hi Tracey, thank you for your fantastic review!
We’re so pleased to hear that Jo provided such friendly and clear support, making everything easy to understand.
If you ever need anything else, don’t hesitate to reach out – we’re always happy to help!
I took a policy out today and was…
I took a policy out today and was helped by Kelly.
Kelly was very friendly and explained everything clearly, she also repeated and explained parts of the policy I needed clarifying. Very helpful service thanks again Kelly.
January 30, 2025
Unprompted review
Reply from The Green Insurer
Hi Rachel, thank you for your fantastic review!
We’re so pleased to hear that Kelly provided such friendly and clear support while setting up your policy.
If you ever need any further assistance, don’t hesitate to get in touch. Thanks again!
Brilliant brilliant
January 29, 2025
Unprompted review
Reply from The Green Insurer
Hi Ronald, thank you for your brilliant review!
If there’s anything else we can assist you with, just let us know!
Joanne was super nice and straight to…
Joanne was super nice and straight to what I asked! super quick and car was swapped over in matter of moments! It’s why I stayed with Ty em!
January 25, 2025
Unprompted review
Reply from The Green Insurer
Hi Tommy, thank you for your fantastic review! We’re so pleased to hear that Joanne provided such quick and efficient service, making your car swap seamless.
If you ever need anything else, we’re always here to help. Thanks again!
This is a terrible insurance company
This is a terrible insurance company, they claim to have a 14 day cooling of period but if you cancel after a couple of days the down payment you gave them disappears with charges for cancelling the policy. So they do not have a cooling of period which is stated in the consumer rights.
This is rubbish cancellations fees and a £50 set up fee, never had this from a compare website ever.
The 14-day cooling-off period in the UK is a period of time when you can cancel a contract or agreement without penalty. This period applies to a number of different types of contracts, including services, loans, and purchases.
January 22, 2025
Unprompted review
Reply from The Green Insurer
Hi Maria, thank you for taking the time to leave a review.
We’re sorry to hear that you’re dissatisfied with the fees and charges that are applied to our policies.
The cancellation fee in the cooling off period is lower than after 14-days. Cancellation fees cover part of the cost of setting up your policy, including price comparison site fees.
We try to be as transparent as we can which is why we have a dedicated page on our website that outlines all fees and charges https://www.thegreeninsurer.com/fees-and-charges/
The fees and charges information are also accessible on your quote page and included in our terms and conditions which you agreed to before you purchased your policy.
Very friendly and efficient
Answered the phone straight away and sorted the problem out
January 17, 2025
Unprompted review
Reply from The Green Insurer
Hi Chris, thank you for your great review! We’re so pleased to hear that your call was answered straight away and that your issue was sorted quickly.
If you ever need anything else, don’t hesitate to reach out – we’re always happy to help!
Reply from The Green Insurer
Hi Steve, thank you for your kind review!
If you ever need further support, please don’t hesitate to get in touch – we’re always happy to help!
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