After spending a fair amount on the BBQ, I decided to purchase the matching Char Broil cover instead of the much cheaper types on offer on various web sites. The cover is well made from a strong mate... See more
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See what reviewers are saying
Excellent service from knowledgeable, friendly staff who share the same passion for barbecue as their customers. I'm lucky to live locally and get to deal with their team face to face on a regular bas... See more
This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a ha... See more
This BBQ is the GOAT of all BBQ's well made great edition to our garden, we cannot wait to use it! The external delivery company was phenomenal when they called to say they were here we were not at ho... See more
Company details
Written by the company
Barbecue Specialist Offering a range of High quality Outdoor Living Equipment in Cheshire. Gas & Charcoal Barbecues. Kamado Joe Premier Dealer, Broil King Dealer, Angus & Oink Stockist. Outdoor Kitchen Specialist.
Contact info
Unit 7a, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW48AF, Crewe, United Kingdom
- 01477410333
- customerservice@thegrillstore.co.uk
- thegrillstore.co.uk
Great price and quick delivery on my…
Great price and quick delivery on my Kamado Joe big block charcoal.
April 30, 2024
Falsely advertises stock, doesn’t respond to any emails
This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a half since (other than to change their false advertising to now being “out of stock”. This website uses False advertising to win business. Have reported to ASA and trading standards. Raising a bank refund.
May 10, 2024
Unprompted review
Fast delivery
I simply needed to stock up on BBQ charcoal. They had what I wanted at a price slightly better than most. It arrived much faster than expected. I’d definitely use them again.
April 28, 2024
Unprompted review
Delivered to wrong addresy
First delivery attemp to a wrong address. Customer service not responding at all.
April 10, 2024
Large Brick Bbq Charcoal-Komodo Joe
Easy ordering, good selection of items, kept informed and my order was delivered very quickly, with good packaging.
April 8, 2024
Perfect and service was great
April 9, 2024
Great product with great service !!!
March 25, 2024
First time user: very impressed
First time using The Grill Store and I’m very impressed. Quality product, fast delivery and not unreasonably expensive. All good and I will be back for more, if we ever see sunshine again.
March 20, 2024
Prompt delivery of Komado Joe charcoal…
Prompt delivery of Komado Joe charcoal at a reasonable price.
March 11, 2024
Apparently in process of moving since…
Apparently in process of moving since November 2023. I am unable to return a defective heater for£94.99 because I need the company to send labeling for Parcelforce to send back and to get reimbursed. No one should buy from this company.
March 22, 2024
Unprompted review
Reply from The Grill Store
Hi C.Polet, We're sorry for any confusion regarding your return item. On inspection a memeber of our team attempted to email your requesting a contact number and suitable time to discuss the product fault in detail. This may have ended up in your emails Spam folder. I can confirm a return has been arranged for your item. Kind regards, The Grill Store Team
Great communication
Great communication. I had a specific request with my order of Lumpwood. The team came back to me instantly with a highly positive response.
March 6, 2024
Don't buy anything from here!!!!
Don't buy anything from here!!!!! Please listen to all the reviews about poor customer service because it is impossible to contact the company. I ordered a product which was delivered with no issues. However I want to return the item as it doesnt work for me. I emailed about this but I have yet to receive a reply and it’s been almost a week. Their phone number is pretty much a dead end as the call goes to voice mail which is full so you can’t even leave a message. I contacted them via instagram and got no reply. I only bought it seeing as the returns policy was within 30 days of purchase. But they don't even have a phone number that works or an email address that gets looked at during business working hours. Please purchase elsewhere!!
February 20, 2024
Reply from The Grill Store
Hi JL, we’re sorry to hear you’ve had difficulty contacting us to discuss your order. As mentioned on our phone lines we are currently in the process of moving sites and are temporarily unable to monitor them at all times. Our customer service email is monitored but we’re unable to find any communications from you. We accept this may be an internal issue/error and will certainly look into this. A member of the team will be in touch to resolve your return request shortly.
Kindest regards,
The Grill Store team.
Great buy and service.
I researched a lot before purchasing this as there are so many bean bags and often they are rubbish but it’s difficult to know!
This one however is brilliant! It’s strong and great quality. My son loves it and we are already making space for the next one we buy.
Delivery was initially delayed but I contacted the shop and they rectified it and sent a new one fast track which we received!
February 29, 2024
Reply from The Grill Store
Thank you for taking the time to leave us a review Becky! As a family business this means a lot. We’re thrilled to hear your son loves his new Extreme Lounging Bean Bag!
Really poor customer service
Really poor customer service. Placed an order nearly a week an ago and no further communication. Unable to contact the company. Starting to wonder if they are a genuine company
February 23, 2024
Unprompted review
Fantastic service got the beanbags for…
Fantastic service got the beanbags for this coming summer brill firm to deal with very quick delivery
January 29, 2024
I have not received my purchase and I'm…
I have not received my purchase and I'm unable to get in contact with them.
December 12, 2023
Reply from The Grill Store
Hi PLU, so we can resolve this issue for you can you please contact us with your order details at customerservice@thegrillstore.co.uk
Well package fast delivery
January 4, 2024
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