The Hair Consult Reviews 107

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Such amazing service from Cara and The Hair Consult. My first experience buying products here and one glass bottle arrived smashed, it was instantly sorted and they sent another with sincerest apologi... See more

Company replied

Rated 5 out of 5 stars

I had a problem whereby royalmail did not deliver my item, even upon booking a re delivery. I had the most amazing customer service from Cara from the hair consult who offered for my item to be hand d... See more

Company replied

Rated 5 out of 5 stars

One of the few remaining places I can buy this product. Good value and super quick delivery.

Rated 5 out of 5 stars

What a great website. Very professional and informative. I had an online consultaion and came way with a well priced bespoke package of amazing products for my hair. Love their personalized note and f... See more

Company replied

Company details

  1. e-Commerce Service

Written by the company

The Hair Consult provides expert advice on the best products, tools and solutions for your hair. Curated by hair experts with decades of experience, and with contributions from the biggest global names in hair, The Hair Consult offers personalised hair consultations and tutorials as well as access to the best and most innovative hair products on the market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Very fast delivery and well packaged parcel. The bonus was a product I really needed.

October 19, 2024
The Hair Consult logo

Reply from The Hair Consult

Anne, thank you so much for the lovely review! We’re glad the delivery was quick and that the bonus item came in handy. Best wishes, THC team x

Rated 5 out of 5 stars

Excellent service

October 6, 2024
The Hair Consult logo

Reply from The Hair Consult

Thank you for taking the time to review us - we are a small business and every review makes a huge difference ❤️ X THC team

Rated 5 out of 5 stars

Such amazing service!

Such amazing service from Cara and The Hair Consult. My first experience buying products here and one glass bottle arrived smashed, it was instantly sorted and they sent another with sincerest apologies. Will definitely buy all my products from here in future! Such a lovely company

July 28, 2024
The Hair Consult logo

Reply from The Hair Consult

Marie, a huge thank you for your wonderful review. We try to wrap everything securely, but on rare occasions glass bottles can break - you were so lovely in the way you handled the breakage, and we are delighted we were able to put things right and ensure you were happy. Really appreciated! The Hair Consult team

Rated 5 out of 5 stars

Good range of products

Good range of products . Good communication and very quick delivery . Thank you

July 24, 2024
The Hair Consult logo

Reply from The Hair Consult

Jan, we really appreciate your wonderful review - thank you! Delighted you were happy with our service. Best wishes, The Hair Consult team

Rated 5 out of 5 stars

Great service and speedily delivered

Great service and speedily delivered. Loved the extra little gifts that came with my package. Also, loved the way the packages were wrapped in tissue, giving that extra little bit. Thanks

June 6, 2024
The Hair Consult logo

Reply from The Hair Consult

Stephanie, such a fabulous review - thank you! We're thrilled to hear that you enjoyed our service - we always aim to add an extra touch to make every delivery special. Thanks again for your support, and we hope you love your products. Best wishes, The Hair Consult team

Rated 5 out of 5 stars

It is very good and made my hair feel…

It is very good and made my hair feel so soft. Recommend this product a lot. Fixed my hair a lot as it was quite damage

April 19, 2024
The Hair Consult logo

Reply from The Hair Consult

Thanks for taking the time to leave us a product review - Oribe’s root touch-up range is one of our most popular products! Best wishes, The Hair Consult team

Rated 5 out of 5 stars

Beautifully & carefully wrapped

Beautifully & carefully wrapped, arrived 2 days after ordering!

April 17, 2024
The Hair Consult logo

Reply from The Hair Consult

We're thrilled to hear that your order arrived speedily and that you appreciated our packaging - we want every delivery to feel like a gift! Thanks for your positive feedback and please don’t hesitate to get in touch if you have any queries. X The Hair Consult team

Rated 5 out of 5 stars
The Hair Consult logo

Reply from The Hair Consult

Thanks for the great review, Ellen! We're delighted to hear that your order arrived promptly and was well-packaged. If you have any further feedback or inquiries, please don't hesitate to reach out. We appreciate your support! X The Hair Consult team

Rated 5 out of 5 stars

Easy peasy and fast delivery

Easy peasy and fast delivery

February 26, 2024
The Hair Consult logo

Reply from The Hair Consult

Love this - that’s exactly how we want our customers to feel. Thanks for taking the time to review us! Best wishes, The Hair Consult team

Rated 5 out of 5 stars

Great Company to deal with and the…

Great Company to deal with and the product I received I am very happy with will continue to buy products from The Hair Consult 👍

February 24, 2024
The Hair Consult logo

Reply from The Hair Consult

Lesley, thanks for such a fabulous review - we’re delighted that you loved your product. X The Hair Consult team

Rated 5 out of 5 stars

They answered my queries and were…

They answered my queries and were pleasant and informative

February 11, 2024
The Hair Consult logo

Reply from The Hair Consult

Rosemarie, thank you for your lovely review - and for your very helpful feedback separately on our delivery options (which we have now updated on our website). Much appreciated! Best wishes, The Hair Consult team

Rated 5 out of 5 stars

Amazing

Delivery was suuuper fast.
Happy that I was able to find again the best product for my super fine hair ❤️

February 5, 2024
The Hair Consult logo

Reply from The Hair Consult

Thanks for the lovely review! Sadly your fave product has now been discontinued by Shu Uemura, and we are almost out of stock. If you ever need suggestions for a replacement product, please get in touch at contactus@thehairconsult.com. Best wishes, The Hair Consult team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look