Such amazing service from Cara and The Hair Consult. My first experience buying products here and one glass bottle arrived smashed, it was instantly sorted and they sent another with sincerest apologi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a problem whereby royalmail did not deliver my item, even upon booking a re delivery. I had the most amazing customer service from Cara from the hair consult who offered for my item to be hand d... See more
Company replied
One of the few remaining places I can buy this product. Good value and super quick delivery.
What a great website. Very professional and informative. I had an online consultaion and came way with a well priced bespoke package of amazing products for my hair. Love their personalized note and f... See more
Company replied
Company details
Written by the company
The Hair Consult provides expert advice on the best products, tools and solutions for your hair. Curated by hair experts with decades of experience, and with contributions from the biggest global names in hair, The Hair Consult offers personalised hair consultations and tutorials as well as access to the best and most innovative hair products on the market.
Contact info
London, United Kingdom
- contactus@thehairconsult.com
- thehairconsult.com
4.9
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing amazing company so kind and…
amazing amazing company so kind and beaiftul packaging and lovely freebie
September 29, 2022
Reply from The Hair Consult
What a lovely review. We love knowing our customers enjoy the service we offer and the freebies we include with every order.
Reply from The Hair Consult
Thank you for taking the time to leave us a review it is very much appreciated, we try to ensure every order or consult with us is personalised and tailored to each customer.
very good fast delivery.
September 21, 2022
Reply from The Hair Consult
Thank you Karen for the lovely review!
Great service
Been trying to get this shampoo since Aveda have discounted it.
Top marks to this company for still supplying it.
Delivered very quickly and I’m a happy bunny.
July 14, 2022
Reply from The Hair Consult
Thank you for taking the time to leave us the review. We try to ensure we fulfil every order, even when products are discontinued we try to source them for you or offer a great alternative.
We love hearing about what you enjoyed about our service and hope we can continue to supply your Aveda Shampoo.
Reply from The Hair Consult
Thank you Christine for the lovely review! Happy Tonging.
Reply from The Hair Consult
Thank you Anne, our products are curated by hair professionals to ensure they work and give you the results you need. We love that you enjoyed the packaging, we want every order sent out to feel like a gift to the recipient.
Reply from The Hair Consult
Thank you for the positive review Paula.
great service
April 19, 2022
Reply from The Hair Consult
Thank you for the review, especially that you loved our service!
Reply from The Hair Consult
Thank you for the review Sharon, every order comes with a small extra gift which is personal to that customer , this helps them try new products we think they would like.
The packing is SO beautiful and this…
The packing is SO beautiful and this was the perfect gift to myself.
My hair is pretty straight and flat and I struggle to get any shape in it. I booked the co-shopping experience and it was brilliant (I had no idea what to expect but it was amazing!). I’ve always stuck to one product brand in the past but have now come away with some products I never even knew existed. I didn’t know Shu Uemura did haircare but the shampoo and conditioner smell incredible and look so pretty in my bathroom.
Big thank you also for the suggestion of the Oribe Maximista!!! Wowzers!!
I’m not normally one to leave reviews but these guys seriously know their stuff!
Thank you!!!
February 26, 2022
Unprompted review
Reply from The Hair Consult
Hi Natalie, thank you for your review and kind words, we are always grateful for all feedback. We Love that you love our packaging and that you were able to live shop with one of our professionals to get the dream hair you want.
Absolutely amazing service with…
Absolutely amazing service with brilliant products that have made a real difference to my hair!
Thank you Hair Consult and I will be back!
February 25, 2022
Unprompted review
Reply from The Hair Consult
Hi Sophie thank you for the review and we are thrilled you love your products and hair.
What a great website
What a great website. Very professional and informative. I had an online consultaion and came way with a well priced bespoke package of amazing products for my hair. Love their personalized note and free samples tailored towards my hair, Very Happy
February 25, 2022
Unprompted review
Reply from The Hair Consult
Hi Lucy, thank you for your lovely review, its so appreciated. As a start up all feedback is always appreciated. We always include free samples with orders, these are personally selected on your order type so they are applicable to your hair and help you experience products you may not have tried before.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.