Thehalalfoodshop Reviews 

617
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more

Rated 1 out of 5 stars

Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.

Rated 5 out of 5 stars

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more

Rated 5 out of 5 stars

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more

Company details

  1. Supermarket

Information provided by various external sources

1. Order Online 2. Pay Online 3. Delivered to Your Door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(617)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Frozen and fresh Halal foods for delivery service

The App is easy to navigate thay have evrything you need from fresh to frozen foods the food is very well packed in a frozen foile packaging box the delivery wheir quick the driver wheir plesent and respectful I defernatley would recommend this service to all my friends and family

June 1, 2024
Rated 5 out of 5 stars

Fresh, well-packaged goods

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as biscuits) to ensure that they are not crushed. The quality of the meat and poultry is high and is much better than you can get from your general retailer. They keep you informed on the status of your order, and the checkout process is seamless.

June 21, 2023
Rated 5 out of 5 stars

I have placed orders with halal food…

I have placed orders with halal food shop in the past. Several times. They are efficient, fast and very reliable. This past order, the delivery company delivered elsewhere and we have been unable to locate where it may have gone. Understandably this was distressing when you have spent alot of money and knowing the perishable products will not be okay even if the parcel made a magical appearance. Halal food shop have been more than accommodating. They kept the communication lines open, were very reassuring that they do everything they can to assist you, refunded me for the lost order. I will order from them again and again. I do pray for their success in the future.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Order on a regular basis

Order on a regular basis, great quality.
Had misread the delivery times over Eid Period, once I explained I had a Eid dinner, they went out of their way to ensure I got my items in time.

Great customer service.

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy Delivery All items Received This Order

Speedy delivery all items ordered was delivered as last order there was issues like missing items and losing out one 1 item which i clearly was assured i should receive my refund but unfortunately i never did even contacting customer support

March 31, 2024
Rated 4 out of 5 stars

Halal foodshop keeps you well informed

Halal foodshop keeps you well informed. They let you know once they have received your order and if anything is out of stock are quick to inform you. From the quality of the product, the packaging and even delivery service everything runs smoothly.

Jazakallah for providing such a great service especially to an area it is difficult to get fully halaal products!

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Careless, items gone to waste!

The delivery of frozen perishable items was not delivered to the door. It was left at concierge and went bad by the time I went to collect it. I would like a refund please as my items of worth £90 went to waste.

Here I would like to point out that this is not my first time getting a delivery from this service and I always get the delivery to my door so this lapse was entirely unexpected and cost me a lot. Very very upsetting.

February 4, 2024
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Reply from Thehalalfoodshop

Thanks for your feedback.

We are satisfied DPD provided a successful tracking of your parcel and delivered your parcel.

Unfortunately it seems there seems to be a miscommunication with your concierge in terms of making you aware there was a parcel. The tracking shows the parcel was delivered however with your building having a concierge service we advised you to contact them.

Our team was more than helpful in communicating with yourself and also spoke to your concierge on your behalf at which point your parcel was successfully located.

If you wish to discuss further please contact us on info@thehalalfoodshop.com

The Halal Food Shop

Rated 5 out of 5 stars

My first order and I was hesitant

My first order and I was hesitant to order frozen food but the items arrived chilled and well wrapped. The dates on the products were also good.

Looking forward to ordering from here again.

January 25, 2024
Rated 3 out of 5 stars

Average

Too pricey for what we received. The dough is average , the taste is ok but can make much better at home and cheaper.

January 9, 2024
Thehalalfoodshop logo

Reply from Thehalalfoodshop

ASA Saba

Thank you for ordering from us and for your honest feedback.

Our website is simply an online delivery service with over 1000+ products listed. Whilst we appreciate the feedback of the products listed, these are all independently produced by the brands themselves.

If you could point out via email which products you providing feedback for and our team is happy to forward on to the associated brand.

We look forward to delivering to you again in the future Inshallah.

The Halal Food Shop

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