First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more
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Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.
I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more
I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more
Company details
Information provided by various external sources
1. Order Online 2. Pay Online 3. Delivered to Your Door
Contact info
1 Britannia Street, LE1 3LE, Leicester, United Kingdom
- 01162510477
- info@thehalalfoodshop.com
- thehalalfoodshop.com
4.5
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Such great service and personalised…
Such great service and personalised support. Had an issue with DPD and the halalfoodshop were very proactive and helpful to resolve the issue. Would use them again and also highly recommend.
January 31, 2025
Unprompted review
Top notch service!!!!!
Iv shopped with them a few times and I have never been let down, especially with my last order where I ordered an item by mistake! Upon realising the next day I emailed them, they replied to my email promptly and I was told it will be sorted. When I finally received my order, they did replace it! What a relief it was and such amazing customer service!!! Their packaging is immaculate and arrives in time. Frozen food iteams stay frozen. Can’t fault them at all. Thank you so much for you help & service!
January 17, 2025
Unprompted review
Good experience with them.
The order came through quickly. The food was packaged well. Quality of the products are good. They sorted out an issue I had promptly and were very professional. I would definitely use them again.
January 10, 2025
excellent food as always I always order…
excellent food as always I always order from HFS and I never regret it
December 31, 2024
Amazing Halal ranges foods
Fantastic Halal ranges foods. Glad to found this websites through by sara instagram. I lived in small town outside London where these not lots option for halal foods. Excellent communication and keep me updated about delivery.
Highly recommended.
December 6, 2024
Reply from Thehalalfoodshop
Thank you for your review. Unfortunately, your transaction was flagged as fraudulent, which led the bank to reverse the payment. We also notified the email address linked to the transaction at the time. If you believe this was done in error, please reach out to our support team to resolve the issue via info@thehalalfoodshop.com
The Halal Food Shop
Items never received, customer service says sort it out yourself
Order #14930
Ordered £63.90 worth of items. Delivery was supposed to be carried out by DPD. DPD delivery person clearly messed up and left parcel in some random doorway and I was not contacted. Items were stolen. Contacted DPD. DPD advised to contact TheHalalFoodshop and ask them to contact DPD on my (the customer) behalf. TheHalalFoodshop basically said sort it out yourself with DPD or contact the police. While majority of the blame does lie with DPD, TheHalalFoodshop straight up refused to help when they are clearly in a position to do so. HIGHLY HIGHLY NOT RECOMMENDED.
October 4, 2024
Unprompted review
Reply from Thehalalfoodshop
Thank you for your feedback, although we respectfully disagree with some of the points raised.
- Initially, you mentioned not receiving any tracking information, yet later stated that you had instructed DPD to leave the parcel in a safe place.
- As our deliveries contain perishable items, we always advise our customers to be available at the time of delivery to ensure a smooth handover, especially with time-sensitive food deliveries.
- We received your complaint three days after the delivery was completed, and at that point, we recommended contacting DPD and the police to report the parcel as missing or stolen, which is standard protocol for such cases.
- We did not refuse to help but instead advised on the appropriate steps to claim a crime reference number and follow up with your bank.
- We have successfully delivered over 14,000+ orders and pride ourselves on our service, as reflected by our 500+ positive Trustpilot reviews.
We regret this experience and are committed to improving our service, but we stand by the support and advice we provided.
Best regards,
The Halal Food Shop Team
Recommend to others!
Easy to use website. Able to find food I want/need. Quick delivery.
September 26, 2024
not much of a selection
not much of a selection, parcel with meat was left outside the house in the rain as noone knocked and had no notification to say it had arrived. very expensive for most items
August 26, 2024
Reply from Thehalalfoodshop
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
At The Halal Food Shop, we strive to offer the largest selection of halal products online in the UK. We regret that you found the range lacking and will continue working to improve our variety.
Regarding your parcel, it was delivered via DPD within 24 hours of dispatch, which ensures a fast delivery for fresh and frozen items. DPD provides live tracking, and we encourage customers to monitor their parcel’s progress. If you didn’t receive a notification, we apologise for any inconvenience. Please contact our support team, and we’ll be happy to assist with tracking details for future orders.
Your parcel was left in a safe place because there was no response at the time of delivery. While we aim to ensure the highest quality and timely deliveries, it is vital that temperature-sensitive food parcels are left rather than returned to the depot, as this helps maintain the freshness of your order.
We appreciate your comments and will review ways to enhance the delivery experience.
No communication from supplier
Very happy with the packing and the delivery service. However you let your service down when there is absolutely no responses to messages sent to you. It's not a good service when customers queries are ignored and there isn't a number that you can ring to talk to someone about your order
September 1, 2024
Reply from Thehalalfoodshop
Thank you for your feedback!
We are delighted to hear that you were very happy with the packaging and delivery service. It’s always great to know when our efforts in providing a smooth delivery experience are appreciated, and we’re pleased to have delivered to you successfully on several occasions.
In regard to the product query you mentioned, we have followed up with our supplier to get the relevant information for you. Delivery issues are always addressed immediately as they fall within our direct control, while product-related queries do require communication with our suppliers. We understand that this can be frustrating, however we are reliant on their responses. We aim to provide you with all the product information within 10 working days.
In regards to a contact number, as an online distribution service operating from a central distribution centre, we don't currently offer phone support. However, if you require any further assistance, we encourage you to email us, and we’ll ensure the appropriate department responds with the necessary details.
Thank you for your continued support, and we look forward to serving you again.
We love the halal meat pies.
We love the halal meat pies.
The pies are exactly the same as the ones we get in our local halal fish and chip shop but cheaper. Sometimes the frozen pies are not as fresh and so the filling is dry with less gravy. This happened with 1 delivery otherwise the pies are our favourite. Pls give me freshly frozen pies!!
August 30, 2024
Reply from Thehalalfoodshop
Asa Dr Aisha
We’re thrilled to hear that you’ve been enjoying the halal meat pies and that they’ve become a favourite for you, especially with the added benefit of them being more affordable compared to your local fish and chip shop.
Regarding the occasional dryness and reduced gravy in one of your recent deliveries, we’d like to assure you that we’re committed to providing the freshest possible products. As an online grocery delivery service, TheHalalFoodShop.com operates from a distribution centre, and while we don’t manufacture the pies ourselves, we work closely with trusted food manufacturers to ensure quality. All of our frozen products arrive directly from suppliers on the day of dispatch, and we thoroughly review them to make sure they are suitable for delivery.
We will continue to do everything possible to make sure that you receive the best, freshest products with each delivery. Thank you for your understanding and support!
The divery driver left the box on the…
The divery driver left the box on the doorstep to defrost on a sunny day, wasn't sure how long it was there for, so don't know if the food had goan off, so I ended up bining it, didn't want to take the risk. Not going to order again.
August 27, 2024
Reply from Thehalalfoodshop
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience with your delivery.
We use DPD courier service due to their excellent tracking system, which allows customers to monitor the delivery status of their orders in real-time. When orders are dispatched, customers receive notifications with tracking details to ensure they are aware of when their delivery is due.
We offer specific delivery days (Tuesday and Friday), which are communicated during the order process. It’s important to ensure the parcel can be received, especially with frozen and perishable goods. Our records show the order was packed and delivered within the agreed timeframe, but unfortunately, there was no answer at the delivery address.
As these items are time-sensitive, DPD is instructed to leave parcels in safe places if there is no response, to avoid the goods being taken back to the depot and defrosting. We always encourage customers to track their orders and contact us if they have not received tracking information, so we can assist before the delivery.
We understand your concerns and in future, we kindly suggest monitoring the tracking or notifying us in advance if there is any issue, so we can ensure your parcel is delivered safely.
We hope you will give us another chance, and if you have any further concerns, please don't hesitate to reach out to our team.
The Halal Food Shop
Excellent Service, fresh & high quality meat
I ordered from thehalalfoodshop for the first time and had it delivered to the place we were staying during our holiday. I absolutely loved the quality of Al-Barakah meat- securely packed and perfect for storing away in the freezer. Highly recommend. This is a great service meeting the needs of the Muslims, definitely should be supported.
August 11, 2024
Reply from Thehalalfoodshop
Thanks for your amazing feedback.
The Halal Food Shop
Second order
Second order, so far so good carrier comes a little later than I would like mid afternoon but food arrives in good order
August 5, 2024
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