Thehalalfoodshop Reviews 

617
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more

Rated 1 out of 5 stars

Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.

Rated 5 out of 5 stars

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more

Rated 5 out of 5 stars

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more

Company details

  1. Supermarket

Information provided by various external sources

1. Order Online 2. Pay Online 3. Delivered to Your Door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(617)

25 reviews in the last 12 months

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Rated 4 out of 5 stars

Missing product

One of my product was missing & I am awaiting for refund

October 7, 2025
Thehalalfoodshop logo

Reply from Thehalalfoodshop

Thanks for your feedback Fathama. Refunds although process immediately on our end can take up 10 working days to show in your account although this usually shows earlier Inshallah.

Rated 5 out of 5 stars

The order was delayed due to very hot…

The order was delayed due to very hot weather and I was away when it was rescheduled for. Halal food shop were very accomodating and removed some of my items I no longer needed. They are also really great at keeping you informed!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service & quality- highly recommend!

I’ve been ordering from The Halal Food Shop for a while now, and I can confidently say they’re the best in the business. The service is incredibly efficient — orders are processed quickly, and delivery is always on time. I’ve never had an issue with freshness or packaging; everything arrives perfectly chilled and securely packed.

What really sets them apart is their customer service. They’re responsive, helpful, and genuinely care about their customers. Any questions or concerns I’ve had were addressed promptly and professionally.

If you’re looking for a reliable, high-quality halal food supplier with excellent service, look no further. You won’t be disappointed!

June 2, 2025
Rated 5 out of 5 stars

Experience

From ordering, to delivery and quality of produce it has been exceptional service and satisfaction thank you

March 26, 2025
Rated 5 out of 5 stars

Wonderful service

Wonderful service, very kind and attentive and helpful to resolve issues. Had an issue with the delivery and the halalfoodshop were proactive and ensured I received my order. Would use them again and highly recommend.

January 25, 2025
Rated 4 out of 5 stars

My order.

My order.

I made my savouries order for ramadan as i do every year. I live in a flat building and when the delivery is getting delivered. I have to go all the way downstairs to get it as the driver never presses the intercom and kindly brings it up for me.

January 13, 2025
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Reply from Thehalalfoodshop

Thank you for your continued trust in The Halal Food Shop for your Ramadan savouries each year! We truly appreciate your support and positive feedback on our service.

Regarding your delivery experience, we understand how convenient it would be for drivers to bring orders directly to your door. Our local drivers would only contact you on the phone if the intercom has not been answered, usually with no reply your order would be taken back to the depot if no reply however in this case they contacted via phone.

We have a notes section on which you can request in advance for special circumstances, if the intercom is not avaialble or assistance is required our team is happy to help Inshallah.

If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Wishing you a blessed Ramadan!

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