TheHammock Reviews 998

The photograph showed it with cushions but in tiny writing somewhere separate it says no cushions. We were tricked by this unfair advertising and paid too much for half of what we thought was going to arrive.

It was a wedding present - not yet being used but the couple were truly delighted with it.

Great quality product and arrived in good time .

I purchased a Unico Hammock Stand. It arrived a week ago. The packaging was open. My big mistake was accepting the delivery. I should have rejected it.

Once I got the box opened, I noticed the stand was damaged and within an hour and half I had contacted the company to arrange a return.

At the top of there website it was "Simply 365 days free returning" This is absolutely not the case.

The company has a returns portal that offers 3 ways of returning their products. Two of them won't work because the stand is bigger and heavier than their couriers will take. The third option involves you using your own courier.

I discovered that it was going to cost me more than 50% of the value of the stand to return the packing. As you can imagine, I was annoyed. The product after all was damaged.

I contacted customer support and after some back and forth they suggested I use their preferred courier to ship the product back. This return cost would be reasonable and they agreed to refund that cost. This was my second mistake, when I looked at the couriers website, it was clear that my package was too big for them. I went back and explained that to them. I was told by support just to use Hermes and it would be fine. It wasn't. Hermes, refused the package and since then customer support have been ignoring my emails.

I have a massive package blocking my front door and I think this company is hoping I will just go away.

Please avoid this company

Update 25th November. I can confirm that I’ve been refunded for the stand. However, I am still waiting for the company to arrange collection of the stand. That don’t seem to want to do this due to the collection cost. I’ve got no way of disposing of the stand unless I pay the council to take it away. This is not acceptable. The product was not fit for propose and your customer should not have to pay money to get rid of it.

Furthermore, the company still hasn’t repaid the abortive collection charges, which I have previously been told they would do. So I’m still rather unhappy

I simply want them to arrange collection and refund my costs. I will continue to update with progress until this has been resolved

Update 30/11/2024
This will be my final update. In total there have been over 20 emails exchanged. Customer service has been terrible and my main issue has not been resolved.

I purchased the hammock with screws costing £85 however didn’t want the purchase to return it the very next day. Still have not received my refund even though I have emailed them several times. Very poor customer service and still £85 down. DO NOT BUY FROM COMPANY

Beautiful product with efficient delivery.

Thank you for updating my address quickly & keeping me in touch with company delivering. The Hammock is glorious.

DPD emailed to say they’d delivered my hammock but they have not and despite communicating this / complaining, nothing has happened. DPD are almost impossible to get hold of.

I don't know about the product as it is a Christmas present, and won't be used until the Spring, but TheHammock chose to use DPD, the most dreadful carrier out there, who lost it six times and took over a week to deliver it.

I had been looking for these brackets but couldn’t find them of the quality required until I came across these ones at the Hammock Store. I will be returning for more of there products. Great service and quality products.

I waited 8 working days for the order, although the website says that the delivery takes 2-3 days.

Great stuff good materiaals excellent handling

Amazing hammock. Delivered fast. Good communication.

Max Verstappen is the fastest but this company is next fastest!

There was a shipping problem (not the fault of them), they were very helpful in solving it.

Such a great hammock! perfect for the holidays. Super easy to attach to trees, light and small but very comfortable at the same time. very happy with my hammock!

High quality and beautiful hangmat.
Heel blij!
Diego (Amsterdam).

Verry happy with the hammock and customer service. Good quality and fast delivery.