The Hay Shed Reviews 

269
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hay and other products, noting their freshness, appealing smell, and green color, often highlighting that the hay is dust-free and long-stranded. This superior quality contributes to pet health, reduces waste, and ensures animals eagerly consume the products, including a wide variety of hay types, treats, and foraging mixes. The service is frequently described as excellent, with customers appreciating the ease of ordering, helpful website information, and user-friendly subscription options for convenience. Consumers consistently experience super fast and prompt delivery, with many orders arriving quickly and products always being well-packaged.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality of the hay,... See more

Quality

People report positive experiences with quality, consistently praising the excellent and faultless quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

As always excellent quality green wheat hay. Also meadow hay, smells sweet and fresh. Speedy delivery within 48hrs, from ordering on a Sunday afternoon. Thoroughly recommend The Hay Shed.

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(269)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hay Shed

Easy ordering process, great price, fast delivery and the bunny loves the hay

November 24, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review -we are glad to hear our website is easy to use and your bunnies are enjoying their Hay :-)

Rated 5 out of 5 stars

Great stuff

We have ordering from The Hay Shed for the last couple of months now and are super impressed with the quality of hay! We always buy the timothy hay, it is green in colour and has very little dusty bits so doesn't feel as though we need up wasting lots. Would definitely recommend

November 26, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - it means the world to our team. We are glad to hear that your furries are enjoying our lovely Timothy hay!

Rated 5 out of 5 stars

With 6 very hungry bunnies it’s good to…

With 6 very hungry bunnies it’s good to know I can rely on The Hay Shed to deliver high quality products to my door fast.
My elderly bunnies are at an age where a good diet is vital and The Hay Shed always provide this. As a returning frequent customer I think this proves how much I value the standard of their products.
Myself and Harold, SweetPea, Nala, Bonnie, Dolly & Heidi thank you!

November 1, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such an amazing review and for your loyal custom. We're so glad to hear that Harold, SweetPea, Nala, Bonnie, Dolly and Heidi have been enjoying their Hay Shed goodies.

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

I have six bunnies and they all absolutely love The Hay shed hay and treats. Particularly the Timothy Hay, Calming forage and Dandelion roots. I’ve found it difficult to find a hay that they all like but The Hay Shed have ticked all the boxes for them. Speedy delivery too!

October 31, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - it means the world to our team. We're so glad to hear that your six bunnies love our hay, treats and forage!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, very good products. We wouldnt use any other comany as the experience is perfect, so no need to.

October 20, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for such a kind review, Mr Jennings. It's great to hear that you loved our products and experience shopping with us!

Rated 5 out of 5 stars

Hooray for the Hay shed

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay shed from a lovely charity called The Bunny Jackpot foundation. I tried the 'hay buffet' box plus the dandelion root,dandelion leaves and pea flakes . The order arrived quickly and was well packaged . The hay was amazingly fresh. All 6 varieties went down well with my 2 but i think the alfalfa was the favourite. Will definately re order, especially as The Bunny Jackpot foundation will receive a donation from every purchase i make 🐰

October 16, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for such a lovely review Jackie. The Hay Buffet is such a great starting point for figuring out which of our hays your bunnies love the most, so I'm glad to hear it went down so well and that you will be re-ordering using the Bunny Jackpot Foundation code!

Rated 5 out of 5 stars

You won’t find better

I have two house rabbits and The Hay Shed now supply all my treats, leaves and hay toppers. The website is great, delivery is extremely prompt, packaging is perfect and the quality of every different product I’ve ordered (which is a lot) has been excellent. I really like this company and I trust them, I just don’t buy anywhere else now. Well done Hay Shed

October 15, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for such a kind review Karen. It's lovely to hear that your two rabbits have been enjoying their The Hay Shed goodies. Our team take great pride in producing and delivering top quality products, so it means a lot!

Rated 5 out of 5 stars

Mega impressed!

I ordered a large order from here the other day and I just had to leave some positive feedback because I am so impressed.

My order was as follows;
Product Quantity Price
Timothy Hay - 20kg 2 £98.08
Flaked Peas - 250g 2 £10.07
Flower Power Megamix 2 £8.80
Apple Sticks - 250g 2 £9.58

I accidentally ordered 40kg hay instead of 20kg 🤦🏻‍♀️ but I am so impressed with the quality and the amount I have received for my money.

I have 6 guinea pigs and this will last them months.

The hay comes really compressed in each box so there is absolutely loads in there.

I have used another small business in the past which I won’t name and their 10kg boxes of timothy hay were definitely not full to the brim so thank you The Hay Shed!

I will be placing regular orders with you!

October 21, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you so much for taking the time to leave such a fantastic review! Our team takes great pride in delivering top quality hay, treats and forage, so it's great to hear that you are so impressed with our service. We hope your guinea pigs are enjoying munching!

Rated 5 out of 5 stars

My bunnies are obsessed

My bunnies are obsessed with the Timothy Hay and the Green Wheat. They get a mixture of both accessible 24/7 and they can't get enough of it. I'm always topping it up :) delivery is super quick, I've ordered Friday and received Saturday so many times. Absolutely fantastic service

October 17, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a fantastic review Natalie - it really means a lot to the team. We're so glad to hear that your bunnies are obsessed with our Timothy and Green Wheat hay and you enjoy our service.

Rated 5 out of 5 stars

Excellent quality hay

Excellent quality hay, my fussy rabbit loves it. There doesnt appear to be any dusty off cuts or waste at all. Deliver came the next day which is always an added bonus!

October 15, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for leaving such a lovely review Kels. It's great to hear that your fussy rabbit has been loving our hay. Our team work hard to ensure its top quality and so tasty that even the fussiest of rabbits love it!

Rated 5 out of 5 stars

Our go to for plantain!

Our go to for plantain!
My four buns can't get enough of it!
Excellent quality and great value.
Hoppy customer 🐾

October 19, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you Julia for your lovely review. We're so glad to hear your buns love our plantain!

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service, fast delivery too.

October 18, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave a lovely review Amanda. We're so glad that you love our products and service!

Rated 5 out of 5 stars

Amazing smelling dried goodies

My rabbit,Timber,is a very spoilt house rabbit and so when I went to The National Rabbit Festival this year I came back with lots of goodies for him including a bag full of things from this company. As an older bunny he is prone to a dirty bum but none of the things bought from The Hay Shed seem to upset his stomach. He's eaten,and enjoyed everything I've bought from there - Timothy,meadow hay, dried flowers,leaves,hay toppers. Since the show I've bought dried Rosehip and a bag of plantain. He loves both. I give him one rosehip every other day for his joints. It fascinates me how he manages to either chew around the seeds or spit them out but he always leaves a little pile of seeds when he's eaten one 🙈

October 17, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave a review Nicola! It was so lovely to meet you at the National Rabbit Festival and we're so glad to hear that Timber enjoyed the products you bought from us.

Rated 5 out of 5 stars

10/10 Timothy hay!

My rabbits go absolutely mad for the Timothy hay, I have ordered a hay buffet to test and see if they like the rest now! The hay is top quality compared to where I used to get it from, definitely worth a try! Although I was wondering if something was a little mixed up as I worked out it’s 1/2 penny cheaper to buy 15kg (£2.44 per kg) of Timothy hay on subscription compared to 20kg (£2.45 per kg) when surely buying more should be a saving? so not sure if there’s a error there, either way 10/10 quality!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

The best quality timothy hay I've ever…

The best quality timothy hay I've ever bought, its so long and really crunchy, the bunnies went mad for it. Unlike previous hay I've purchased elsewhere there was no wastage whatsoever with this hay, as the bunnies ate almost every single strand!
Will definitely be buying again.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best company I’ve tried

I’ve tried many hay companies and The Hay Shed is by far the best quality and service I’ve had. I love the subscription, stops me having to think about ordering every few months.

August 1, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for leaving us such a nice review, Rachel. We are delighted you are so happy with your Hay Shed experience!

Rated 5 out of 5 stars

Green Wheat Hay

I discovered this company when searching for Green Wheat Hay. This was the first time buying from them and the quality is amazing, super fresh and green and thoroughly enjoyed😁

October 2, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

So pleased you love our Green Wheat Hay, Imogen!

Rated 5 out of 5 stars

Loved by my bunnies!

Our newly adopted bunnies are absolutely loving the Timothy hay from The Hay Shed! They seem to love the crunch and barely leave any pieces behind. Get very excited and can’t wait to get stuck in when I top up their hay racks. It smells great, very green and not at all dusty.

September 30, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

So pleased your buns love the hay!

Rated 5 out of 5 stars

Honestly this review is being really…

Honestly this review is being really picky with the 4 stars only because my pigs weren't the most fond of the hay in the beginning and for some reason they just ABSOLUTELY HATE the forage and pea flakes (even the dandelion and marigold even though they usually love those), but genuinely the quality of the hay and forages are SO SO amazing, literally 0 dust and my pigs aren't sneezing anymore, I feel so much more comfortable giving them a huge hay pile knowing they can burrow in it safely without getting any hay dust in their eyes/nose/ears etc like previous experiences I've had, I keep the hay and my pigs in my room and I barely had to use an air purifier because there's literally 0 dust and the hay smells SO good, only thing I'd say is that the hay is a bit more coarse than your average hay from a store (even the meadow), probably because its not in a compressed squashed bale like basic pet store hay, so if your pigs are picky with coarse hay then id definitely try a taster first, but if you or your pigs are prone to breathing problems etc from hay dust then I'd 100% recommend this brand, my pigs got over their pickiness and now theyre burrowing in and eating their meadow and timothy hay so I'll definitely continue buying those, I'll most likely just remove the forage from my subscription. I also ordered green wheat hay which they will occasionally eat as a snack but its not their favourite, they dont really like the heads as they can be a bit sharp and very very coarse, so I might order a small box or taster of oat hay for them to try next time x

edit: I felt the 4 stars was too harsh, my pigs absolutely love their hayshed hay now and we've been subscribed for months, they were just being very picky!!

September 24, 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave a review. We are so pleased your piggies love the hay and sorry you haven't found a treat they love yet! We would definitely trying the oat or rye as the green wheat is our coarsest hay.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look