Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.
West Ancroft Farm, TD15 2TD, Berwick-upon-Tweed, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've gotten hay deliveries a few times now, and I'm always happy! Ordering is easy, delivery is quick, they keep in touch, and the hay is of great quality. I usually order x2 5kg of Timothy or oat hay for my 2 mini lops and it lasts about 2+ months. This last time, I ordered the new half-and-half box and tried a new kind of hay, and they loved it! I'm definitely doing this going forward as my buns like variety. Happy bunnies, happy mummy!

Reply from The Hay Shed
Excellent selection of hay. My bunny loves oat hay which i struggle to find local to me so I thought I'd try The Hay Shed. She now knows the box and hops on straight over to help me top up her hay. The selection box was excellent to try all the variants ahead of our next order

Reply from The Hay Shed
My buns love their hay, So far we have tried Timothy and oat hay and they love them both, the hay smells amazing, the Timothy hay is green and crunchy, great for the buns teeth, I will only get my hay from the Hay Shed, this is my second order, the treats smell and look yummy for my bunnies too . Very impressed,

Reply from The Hay Shed
Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, length of stalks, smell etc of both and really impressed by the treats selection too. Banana chips & dandelion roots are second to none.
Really impressed by customer service & speedy delivery too.

Reply from The Hay Shed
My 2 buns love the hay shed. I've one bunny who will eat anything, and another who is the fussiest bun ever! They quite happily munch down on rye grass hay. Lovely long green strands of hay that smells fresh. To make it cost effective for me I've to ordered 3 huge boxes at a time, but that's living in Northern Ireland for you. Even though it takes a while to get to my final box its still as fresh as the first.

Reply from The Hay Shed
I always get my hay, treats and assorted toppings from The Hay Shed now. The quality, packaging and service is simply unbeatable. I breed Continental Giants and Jersey wooly rabbits as a hobby so it is very important to have good quality. I also give my buyers a link to the website and any % off flyers that I get so that I can pass on the good name brand!

Reply from The Hay Shed

Reply from The Hay Shed
Our rabbits absolutely love their Timothy hay, we have also tried them with the rye grass hay and that is going down extremely well! We had a problem with a missing item and The Hay Shed sorted it out immediately. I cannot fault their customer service. We have a monthly subscription and have treats/forage mixes too. All the products are well packaged and of high quality. Highly recommend!

Reply from The Hay Shed
Daphne and Velma, our guinea pigs, have tried a variety of hay brands. Without a doubt, their fave is The Hay Shed. The difference in quality is clear to see. We only get our girls the best.

Reply from The Hay Shed
Snickers and Porridge wouldn’t eat any other hay. We’ve tried them all and they love every single one. Great packaging. Quick delivery. Happy piggies!

Reply from The Hay Shed
Really great quality hay fast delivery, my bunnies love it . great value for money will definitely be ordering more boxes in the future

Reply from The Hay Shed
I’ve been using the Hay Shed for 7 months for my rabbits. Over the years, I’ve used countless brands of hay for numerous rabbits, and the Green Wheat hay by The Hay Shed is a huge winner - it’s light green colour, it sounds crunchy and smells super fresh. My rabbits love it! I have tried other varieties by the hay shed which have been good, but this is our personal favourite which we will continue to order. The deliveries are always very fast, and pricing is always reasonable. Thank you Hay Shed team!

Reply from The Hay Shed

Reply from The Hay Shed
Awful approach to customer service. Stay away

Reply from The Hay Shed
My buns absolutely love your oaty hay! Getting them to eat enough hay can be a challenge - i think you may have just solved that problem for me.
This is my first box from you - will definitely be back.

Reply from The Hay Shed
I've reviewed three stars not one, because my bunnies love the Green wheat hay. HOWEVER, despite my communications with the company a few weeks ago, The Hay Shed are still selling boxes of so-called Super Forage with large chunks of apple and carrot. Rabbits should only be be fed small portions of dried fruit as a treat. This Super Forage is equivalent to a human Superhealthy box of Broccoli -mixed with Mars Bars. What do you think your kids would scoff enthusiastically?? The serious difference here is that an over rich diet can be deadly for rabbits. Their diet should be 80% hay. Rabbits will selectively eat the yummy stuff and not eat enough hay which (in a short period of time) could cause obesity, gut problems and most seriously, stasis. Dental and gut problems are very common problems from not eating enough hay. A lot of inexperienced rabbit owners/guardians are not aware of this. I have 20 years experience of having free roaming rabbits and am a trustee of a registered rescue charity.

Reply from The Hay Shed
The bunnies are really fussy when it comes to hay, but they both love the hay from The Hay Shed and delivery is always really quick. I know I can order just before running out and the hay will be delivered in the next day or two.

Reply from The Hay Shed
Ordered before lunchtime and the hay arrived the next morning.
Great quality rye hay which our bun loves.

Reply from The Hay Shed
The hay shed is second to none in our opinion here @the_bunnny_w4rren
We’ve tried a fair few hay companies in the past but “nooothing compares to youuuu”
Everything from the selection of hays right down to the cronch is the best!
Try it for yourselves if you don’t believe us!
You will NOT be disappointed!
Sooo difficult to pick a favourite as they all go down so well. 💯
Keep doing what you’re doing guys & gals! 👏🏽
From the hoppiest bunch of floofs!
Obi 🖤 Leia 🤍 chewie 🤎 binky 🩶

Reply from The Hay Shed
Checkout experience hasn’t been great, the subscription journey isn’t clear and hasn’t worked for me. Furthermore DPD delayed the delivery, delivered on a day I wasn’t home and then I had to collect the parcel from a local hub.

Reply from The Hay Shed
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.