The Hay Shed Reviews 

269
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hay and other products, noting their freshness, appealing smell, and green color, often highlighting that the hay is dust-free and long-stranded. This superior quality contributes to pet health, reduces waste, and ensures animals eagerly consume the products, including a wide variety of hay types, treats, and foraging mixes. The service is frequently described as excellent, with customers appreciating the ease of ordering, helpful website information, and user-friendly subscription options for convenience. Consumers consistently experience super fast and prompt delivery, with many orders arriving quickly and products always being well-packaged.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality of the hay,... See more

Quality

People report positive experiences with quality, consistently praising the excellent and faultless quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

As always excellent quality green wheat hay. Also meadow hay, smells sweet and fresh. Speedy delivery within 48hrs, from ordering on a Sunday afternoon. Thoroughly recommend The Hay Shed.

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

269 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(269)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy bunnies, happy mummy!

I've gotten hay deliveries a few times now, and I'm always happy! Ordering is easy, delivery is quick, they keep in touch, and the hay is of great quality. I usually order x2 5kg of Timothy or oat hay for my 2 mini lops and it lasts about 2+ months. This last time, I ordered the new half-and-half box and tried a new kind of hay, and they loved it! I'm definitely doing this going forward as my buns like variety. Happy bunnies, happy mummy!

September 26, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for leaving such a kind review. So pleased your buns love the hay and have been trying some new varieties!

Rated 5 out of 5 stars

Excellent selection of hay

Excellent selection of hay. My bunny loves oat hay which i struggle to find local to me so I thought I'd try The Hay Shed. She now knows the box and hops on straight over to help me top up her hay. The selection box was excellent to try all the variants ahead of our next order

September 3, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review, Emily! Delighted to hear your buns love the oat hay and have dabbled in some new hay varieties too!

Rated 5 out of 5 stars

My buns love their hay

My buns love their hay, So far we have tried Timothy and oat hay and they love them both, the hay smells amazing, the Timothy hay is green and crunchy, great for the buns teeth, I will only get my hay from the Hay Shed, this is my second order, the treats smell and look yummy for my bunnies too . Very impressed,

September 1, 2025
Unprompted review
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Reply from The Hay Shed

So pleased your buns love the timothy and oat hay, Leanne! Hopefully they will give some other types a go and love them too!

Rated 5 out of 5 stars

10/10 all round.

Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, length of stalks, smell etc of both and really impressed by the treats selection too. Banana chips & dandelion roots are second to none.

Really impressed by customer service & speedy delivery too.

September 1, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review, Ruth! Delighted that your pets love hay and snacks!

Rated 5 out of 5 stars

Bougie bunny approved

My 2 buns love the hay shed. I've one bunny who will eat anything, and another who is the fussiest bun ever! They quite happily munch down on rye grass hay. Lovely long green strands of hay that smells fresh. To make it cost effective for me I've to ordered 3 huge boxes at a time, but that's living in Northern Ireland for you. Even though it takes a while to get to my final box its still as fresh as the first.

September 8, 2025
Unprompted review
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Reply from The Hay Shed

So pleased that both your buns love our hay, Susie! So pleased they like the rye grass hay!

Rated 5 out of 5 stars

I always get my hay

I always get my hay, treats and assorted toppings from The Hay Shed now. The quality, packaging and service is simply unbeatable. I breed Continental Giants and Jersey wooly rabbits as a hobby so it is very important to have good quality. I also give my buyers a link to the website and any % off flyers that I get so that I can pass on the good name brand!

September 6, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for leaving such a kind review and sharing your love of the hay shed!

Rated 5 out of 5 stars

Great quality hay

Great quality hay, quick delivery. ⭐️⭐️⭐️⭐️⭐️

September 1, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your lovely review, Kate!

Rated 5 out of 5 stars

Our rabbits favourite hay!

Our rabbits absolutely love their Timothy hay, we have also tried them with the rye grass hay and that is going down extremely well! We had a problem with a missing item and The Hay Shed sorted it out immediately. I cannot fault their customer service. We have a monthly subscription and have treats/forage mixes too. All the products are well packaged and of high quality. Highly recommend!

August 21, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review, Rachael! Pleased you are happy with the products and service!

Rated 5 out of 5 stars

Definitely recommend 👍🏻

Daphne and Velma, our guinea pigs, have tried a variety of hay brands. Without a doubt, their fave is The Hay Shed. The difference in quality is clear to see. We only get our girls the best.

August 15, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your very kind review, Charlotte!

Rated 5 out of 5 stars

Best hay we’ve tried

Snickers and Porridge wouldn’t eat any other hay. We’ve tried them all and they love every single one. Great packaging. Quick delivery. Happy piggies!

August 2, 2025
Unprompted review
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Reply from The Hay Shed

So pleased to hear Snickers and Porridge love their hay!

Rated 5 out of 5 stars

Green Wheat is the Winner!

I’ve been using the Hay Shed for 7 months for my rabbits. Over the years, I’ve used countless brands of hay for numerous rabbits, and the Green Wheat hay by The Hay Shed is a huge winner - it’s light green colour, it sounds crunchy and smells super fresh. My rabbits love it! I have tried other varieties by the hay shed which have been good, but this is our personal favourite which we will continue to order. The deliveries are always very fast, and pricing is always reasonable. Thank you Hay Shed team!

July 31, 2025
Unprompted review
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Reply from The Hay Shed

Delighted to hear your buns love the green wheat hay! So pleased to receive this lovely review!

Rated 5 out of 5 stars

Amazing

Amazing, smells fresh, guinea pigs love it

July 22, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review!

Rated 1 out of 5 stars

Awful approach to customer service

Awful approach to customer service. Stay away

July 23, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave a review. We take our customer service very seriously and are committed to ensuring a positive experience for all our customers. We would appreciate the opportunity to learn more about your concerns so we can resolve the issue. Please contact us directly at hello@thehayshed.co.uk with any additional details.

Rated 5 out of 5 stars

My buns absolutely love your oaty hay

My buns absolutely love your oaty hay! Getting them to eat enough hay can be a challenge - i think you may have just solved that problem for me.

This is my first box from you - will definitely be back.

July 17, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review, Samantha!

Rated 3 out of 5 stars

I've reviewed three stars not one because...

I've reviewed three stars not one, because my bunnies love the Green wheat hay. HOWEVER, despite my communications with the company a few weeks ago, The Hay Shed are still selling boxes of so-called Super Forage with large chunks of apple and carrot. Rabbits should only be be fed small portions of dried fruit as a treat. This Super Forage is equivalent to a human Superhealthy box of Broccoli -mixed with Mars Bars. What do you think your kids would scoff enthusiastically?? The serious difference here is that an over rich diet can be deadly for rabbits. Their diet should be 80% hay. Rabbits will selectively eat the yummy stuff and not eat enough hay which (in a short period of time) could cause obesity, gut problems and most seriously, stasis. Dental and gut problems are very common problems from not eating enough hay. A lot of inexperienced rabbit owners/guardians are not aware of this. I have 20 years experience of having free roaming rabbits and am a trustee of a registered rescue charity.

July 7, 2025
Unprompted review
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Reply from The Hay Shed

Good afternoon Jane,
Thank you for taking the time to leave a review regarding our hay and the superfood forage. We are disappointed that you felt the need to leave a review regarding our Superfood Forage, as we have already gratefully taken your previous feedback on board through private emails and are in the process of modifying our forage range with veterinary advice.
New product development takes time, and we are hoping to launch this updated range in the coming weeks.
We are thankful for your feedback, but upset that you have felt the need to leave a negative review despite already working with you on this.
Kind regards,
The Hay Shed Team

Rated 5 out of 5 stars

Great for fussy bunnies

The bunnies are really fussy when it comes to hay, but they both love the hay from The Hay Shed and delivery is always really quick. I know I can order just before running out and the hay will be delivered in the next day or two.

June 27, 2025
Unprompted review
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Reply from The Hay Shed

So lovely to read this great review from you, Steph! Thank you for taking the time!

Rated 5 out of 5 stars

The hay shed is second to none in our…

The hay shed is second to none in our opinion here @the_bunnny_w4rren
We’ve tried a fair few hay companies in the past but “nooothing compares to youuuu”
Everything from the selection of hays right down to the cronch is the best!
Try it for yourselves if you don’t believe us!
You will NOT be disappointed!
Sooo difficult to pick a favourite as they all go down so well. 💯
Keep doing what you’re doing guys & gals! 👏🏽
From the hoppiest bunch of floofs!
Obi 🖤 Leia 🤍 chewie 🤎 binky 🩶

June 28, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for leaving such a sweet review! Always delighted to hear how much your floofs love our hay!

Rated 2 out of 5 stars

Checkout experience hasn’t been great

Checkout experience hasn’t been great, the subscription journey isn’t clear and hasn’t worked for me. Furthermore DPD delayed the delivery, delivered on a day I wasn’t home and then I had to collect the parcel from a local hub.

June 12, 2025
Unprompted review
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Reply from The Hay Shed

Thank you for your review, Kishan. We are really sorry for the issues you have experienced with our checkout process, subscription journey and DPD. As a small team, we try our best to resolve any problems customers experience as quickly as possible. Please send our team a detailed description of the issues you are experiencing with the checkout process and subscriptions, and we will try our best to rectify them. Regarding the delay of your delivery from DPD, we are very sorry. Unfortunately, once the parcel has been collected from our farm, any the delivery and any delays are out with our control. I will raise a complaint with DPD directly.

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