This is my 2nd bag, the last one lasted 6yrs. They are so well made and it’s reassuring that I can carry the bag across my front which is reassuring when walking around busy city centres avoiding bei... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Strong bag, well made, lasts for years. Had small textured nylon previously, and used as everyday bag & for travel. So many pockets with some secured by zips. So useful, spacious and can hold a smal... See more
Company replied
Really great bag, I absolutely love it. Hiking and round about town shopping and going away..love all the handy pockets. I chose it because I can't use my normal hiking bag on my shoulder for hiking... See more
Great bag & perfect size for carrying a bottle of water & phone. I’m a bit of a fan of these bags & I’ve almost converted my husband into getting one - he’s testing my large bag for when he goes to wo... See more
Company replied
Company details
Written by the company
The Healthy Back Bag Company is all about balance. We make bags that perfectly combine fashion and function, comfort and style. Because everyone deserves balance in their life.
Contact info
De Beauvoir Road 90, N1 4EN, London, United Kingdom
- +44 (0) 20 7812 9800
- Info@thehealthybackbag.co.uk
- thehealthybackbag.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a bag that does not hurt your back
It is easy to wear and des not strain my back. Very flexible also
May 26, 2026
Reply from The Healthy Back Bag Company | Nomii
We are absolutely delighted to hear this Ros, thank you for your review.
Excellent bags!
Really lovely little bags which hold more than just a mobile. Easy to order and delivered quickly.
June 1, 2026
Reply from The Healthy Back Bag Company | Nomii
We are so happy to hear this, thank you so much for your review.
Lovely little bags
Fab. Gorgeous little storage pouches with shopping bags inside in lovely colours
February 5, 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much for your review Marianne.
Reply from The Healthy Back Bag Company | Nomii
Hi Christopher,
We are sorry to hear that.
You are, of course, more than welcome to return the item for a refund, provided it is unused.
We're always happy to help, and if there was any issue with your order, we'd have loved the opportunity to put things right. Please don't hesitate to get in touch if there's anything you'd like to discuss—we're always here to chat.
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this, thank you so much for your review.
Brilliant design
Wife is really pleased with her new bag and impressed with the design, so many useful inside pockets.
May 26, 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so much Mike, we are thrilled to hear this.
Love a Healthy Backpack
Love a Healthy Backpack- bought my first last year and love it. Bought the small one for walks - it’s a ‘backpack tardis’ love it
May 26, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review, we are thrilled to hear you are finding it so useful.
Excellent service and product
Excellent customer service and prompt delivery. My Healthy Back Bag is great quality, very well made and robust, and I'm really happy with it.
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Lindsay, we are delighted to hear that your experience with us was a positive one.
Always excellent quality bags
Always excellent quality bags, this smaller one is for my birthday in a week or so, but I have looked at it and it's great! Just can't have it yet! The healthy back bags have long been a favourite, they last a long time, are comfortable and store loads of stuff, and come in a wide variety of materials. I also appreciate the silver lining, I can't find a thing otherwise. The perfect gift!
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this Julie, thank you so much for your review.
Efficient and speedy service
Efficient and speedy service. A great item bought to replace my very old and much loved baglet.
May 21, 2026
Reply from The Healthy Back Bag Company | Nomii
Thanks so very much for your review.
Reply from The Healthy Back Bag Company | Nomii
Our pleasure Jill, thank you so much for your review.
Good looks, quality and design
I was kept notified after pre-ordering and my bag arrived in the expected time-scale. I'm very pleased with it. Although it's small and neat it easily holds my phone, wallet, lipstick and a folded shopping bag. It's well made and the colour way adds flair to what I am wearing. Much better than one I bought from a leading bag brand which is so poorly designed it is pretty well useless.
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
We are delighted to hear this Rachel, thank you so much for your review.
Love these bags…have had 3 over the…
Love these bags…have had 3 over the last 25 years as my everyday / everything bag, so they have been well travelled.
They are well made and the weight distribution makes them easy to carry for long periods.
The organisation pockets and zipped components are brilliant keeping everything where you want it and easy access.
Love ❤️ it and fully recommend…even bought the mother in law one about 10 years ago…she loves it too.
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your loyal custom, and for spreading the word of HBB. We are thrilled to hear your bags have served you so well.
I’m really impressed with the bags I…
I’m really impressed with the bags I ordered from this company. I’ve impulse bought my fair share of low quality bags from other vendors so I was apprehensive, but thankfully these items were more than worth it. The larger bag has pockets for everything and has replaced my bulky nappy bag. It can easily hold everything I need for an outing with my toddler, without feeling too heavy or hurting my back.
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Meghan, we are absolutely delighted to hear you have found it so useful and comfortable.
Great range of colours
Great range of colours, designs and bag sizes but these bags are very pricey.
The bagett holds a decent amount and yet remains relatively light to carry.
May 18, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you for taking the time to review your purchase.
The Healthy Back bag Company have a great product
The Healthy Back bag Company were prompt in getting my order to me and the bag is fabulous - it truly is so comfortable to wear and full of useful pockets. Great design.
May 15, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review Susan.
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review.
Love all the great service over the…
Love all the great service over the years thank you. However the custom duty to Ireland is nearly 1/3 . 51 euro on bill of around 167 euro. Makes it hard to buy as regularly as I used to. But love my new bags 😊
May 14, 2026
Reply from The Healthy Back Bag Company | Nomii
We wish we could change things Anne, the rate of duty charged is in the hands of your local customs team. We would like to thank you for your loyal custom and kind words.
no quibble help and speedy response
May 5, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for your review.
Quirky, but practical.
Quality of the material, the unique design,
Just wish it was slightly smaller
May 11, 2026
Reply from The Healthy Back Bag Company | Nomii
Thank you so much for taking the time to submit your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.