I was very nervous about being tested but I was made to feel very welcome and relaxed during the whole appointment. The actual test was very efficient and well explained beforehand. My results were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very good experience today, I apologise as I have forgotten the young lady's name .. she welcomed me into the room, explained about the service that she was offering and ran through it thoro... See more
Company replied
The Audiologist was most helpful & explained everything in great detail. I was given the opportunity to ask questions if there was anything I did not understand. I feel confident I have made the rig... See more
Company replied
Hearing test was thorough and the results were explained very clearly. The hearing aids were demonstrated and fitted very carefully before adjusting them to match my requirements. As a test my wife wa... See more
Company replied
Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was seen by Pranosh James today for a…
I was seen by Pranosh James today for a hearing test at The Station Plaza, Hastings. He was very professional, polite and explained, very clearly, everything I needed to know about the test itself and my new hearing aids. A good experience, thank you.
July 8, 2026
Unprompted review
Reply from The Hearing People
Hi Sarah, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby Jose was very professional and…
Joby Jose was very professional and gave great service.
July 8, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service from The Hearing People
This was an amazingly quick and efficient service. I went to the appointment expecting to have a discussion about my hearing loss and perhaps a test. I left an hour after I entered the building having had a hearing test, an analysis of what loss I was experiencing and a pair of hearing aids calibrated by the person I saw to meet my particular needs. And it cost me nothing . I was astonished how efficient the whole process was. The technician conducting the procedure was pleasant and informative and clearly knew what he was doing. There was no pressure on me and the whole thing was relaxed and informative.
July 6, 2026
Reply from The Hearing People
Hi Ian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The whole experience was a pleasure
The whole experience was a pleasure, and so far I’m finding them really good
July 7, 2026
Reply from The Hearing People
Hi Sheila, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service
After my hearing test with Sajana she offered me hearing aids. She explained thoroughly how they work, set up the app with me, answered any questions I had. She gave me reassurance, didn’t rush me and explained that I can contact her with any queries I may have. A great service!
July 7, 2026
Unprompted review
Reply from The Hearing People
Hi Tania, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friendly and efficient
Very friendly and efficient. Explained the process clearly and the results similarly.
Thank you
July 7, 2026
Reply from The Hearing People
Hi Wendy, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The audiologist was very helpful in…
The audiologist was very helpful in sorting me out for nhs hearing aids. Impressed with the Bluetooth facility.
The only criticism would be the lack of an audiometric booth as occasionally during the hearing test background noises could be heard.
July 7, 2026
Reply from The Hearing People
Hi Roger, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Geethu James was very efficient
Geethu James was very efficient, helpful, very good at her job and had very good people skills. The service was first class
July 6, 2026
Reply from The Hearing People
Hi Barbara, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I attended a hearing appointment at the…
I attended a hearing appointment at the Station plaza Hastings yesterday and left feeling that I had been very well looked after. My appointment with Pranosh Jame was very thorough and caring and he explained everything very well. I left with my new hearing aids with which I am pleased.
July 3, 2026
Unprompted review
Reply from The Hearing People
Hi Sue, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Pranash Jame
Pranash Jame, saw me this afternoon at Hastings Station Plaza in the audiology department. He was very thorough and explained every step of the way in a friendly and informative manner. I left with a new set of hearing aids and already this has made a huge difference to me.
July 3, 2026
Unprompted review
Reply from The Hearing People
Hi Mark, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
This was my second hearing test
This was my second hearing test, the first at Boots needed to be repeated to qualify for an nhs hearing aid.
This appointment was more thorough and clearly explained,I am using my ne hearing aid,which is excellent.
The whole experience was professional and supportive, which one would hope for from an nhs representative.
July 3, 2026
Unprompted review
Reply from The Hearing People
Hi Garth, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Having requested spares for my hearing…
Having requested spares for my hearing aids from Royal hospital Carlow Chesterfield l was directed to Audiological Science ( now called The Hearing People ) who work in partnership with NHS Derbyshire and have an outlet ( Thursdays ) at my local doctors surgery in Dronfield. My appointment was with Hannah and l just want to say what a lovely experience it was dealing with someone who was professional and obviously enjoyed their work.. l was made to feel at ease and went through some questions and answers to help Hannah to see where we were in regards to my last hearing test ( 3 to 4 years ago when l was first fitted with aids ).. every step of the way was explained and following the test l was fitted with new aids ( NHS no charge ) all in all a positive and can l say enjoyable experience and would like to thank Hannah for her attention and advice… 5 ⭐️⭐️⭐️⭐️⭐️ service and a credit to the profession.. well done 👍
July 2, 2026
Unprompted review
Reply from The Hearing People
Hi Rob, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
On time and efficient
On time and efficient. Very good knowledge and understanding of both product and client. well done.
July 1, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Good experience
My experience was very good. Sajana was very professional and put me at ease immediately. She took time to explain the process and the different options available. I would definitely recommend her and Audiological Science
July 1, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very patient and exacting audiologist
Very patient and exacting audiologist. Amazing difference in my hearing after he fitted and adjusted the hearing aids. Joshua fully explained how to connect to the phone ap. and how to adjust the aids between settings. Many thanks.
July 1, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service with considerable…
Excellent service with considerable time spent to get things right
I felt cared for and not rushef
June 30, 2026
Unprompted review
Reply from The Hearing People
Hi Stephen, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby Jose was excellent in getting the…
Joby Jose was excellent in getting the hearing test done and explaining to my mother about her hearing loss, highly recommended
June 30, 2026
Unprompted review
Reply from The Hearing People
Hi Delane, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Dodgy seller - avoid at all costs
Dodgy seller. The positive reviews are all fake. Had bought hearing aids from them. Delivered faulty item and then stopped responding to emails and phone calls. Avoid at all costs.
June 16, 2026
Unprompted review
Reply from The Hearing People
Hi, we’re really sorry this hasn't been the experience we aim to give. We’d like to investigate into what happened and put things right for you.
If you’re happy to, please email us with your order details to info@audiologicalscience.com or give us a call on 0800 228 9019 so we can help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.