The organic shelled hemp seeds are delicious. The company makes it is easy to order on line. The delivery was very good. Packaging was very good as well. Thank you The Hemp Shop.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the Hemp Shop. They do a great job with the product I buy from them (Hempseed Oil in capsules) - their prices are reasonable, and they ship out the product pretty quickly. (The U.S. tariffs are... See more
Company replied
Just last week I received my The Hemp Store Hempiness Organic Pure Hemp Rainbow Knit Beanie Hat, color Muted. I Love it! And so does my husband so I'm getting another Beanie! Beautiful colors, soft, c... See more
Company replied
I got exactly what I needed, delivered quickly and safely. Hemp Shop were enthusiastic and helpful. I found their payment system a little difficult to use, or would have awarded 5 stars. I also got a... See more
Company replied
Company details
- Organic Food Store
- Bags and Luggage Store
- Clothing Supplier
- Environmental Renewable Natural Resources
- Health and Beauty Shop
- Self-Service Health Station
Written by the company
Ethical, Sustainable, Eco-Logical products, and the UK's longest running Hemp business with Europe’s largest range of hemp products. Planet friendly natural and organic products since 1995. For 30 years, we have been driven by the need to find solutions to the climate crisis. Sustainability is fundamental to enabling our planet to look after not just ourselves, but all life, and working with hemp is both the environmental choice and the ethical one too. Not only does Hemp give back to the planet, as one of less than 10 plants that enhances the soil, but its products of all types are superior to their 'less than sustainable' alternatives. Outstanding quality, durability in clothing, nutirtion in the seed and simply its incredable 'useability' make hemp stand out. In everything we do, we carry on Hemp's amazing job in supporting our Blue Marble - Gaia - our planet, our home, that gives us everything we have - to carry on helping humanity on its journey.
Contact info
Enmore, Somerset, United Kingdom
- 0345 123 58 69
- mailorder@thehempshop.co.uk
- thehempshop.co.uk
4.7
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super socks!
Hempiness Organic Active Socks.
Really Lovely soft, comfortable socks in a brilliant range of colours. I've bought my partner a pair in each colour they're so very nice. Hm, May buy them for myself now!
November 4, 2022
Unprompted review
Reply from The Hemp Shop
Mmmmmmm, so soft and so comfy - we LOVE these socks
Great product,great service.Far…
Great product,great service.Far superior quality than ones I have previously bought.Definitely be reordering.
November 9, 2022
Unprompted review
Reply from The Hemp Shop
So pleased to hear you are loving the quality. We try to offer the largest range of products, with the most size options, at the most affordable price for the best quality.
Package ordered on Monday ,
Package ordered on Monday ,, In My Hands Tonight ! Thank You !
November 7, 2022
Unprompted review
Reply from The Hemp Shop
Great to hear that Sheila. Lately those pesky delays at Royal Mail have meant lot of delays and we're trying our best.
The fabrics r all beautiful
The fabrics r all beautiful. They have given me plenty o food for thought; I can’t wait to get my hands on the faux fur and the fleece!!! Wonderful , fantastic, n the dyes look amazing too, I am thoroughly inspired by it all. Cas. Thank you, hemp shop
October 19, 2022
Unprompted review
Good quality
Good quality and tasty organic shelled hemp seeds. Would buy again.👍🏾
October 21, 2022
Unprompted review
Really good product
Really good product - it's not very easy to find hemp oil capsules which are vegan so I was pleased to find them here. My order arrived quickly. I would certainly recommend the company and would buy from them again.
September 13, 2022
Unprompted review
Good hemp seeds
Good hemp seeds, make nice hemp milk and sprouts, order arrived very quickly, will use The Hemp Shop again. Thank You
August 28, 2022
Unprompted review
Braided Hemp Cord
I have ordered various diameters of braided cord from The Hemp Shop and have always received great service. Quality products, great prices and prompt delivery.
August 8, 2022
Unprompted review
Burns well as match for my matchlock
Burns well as match for my matchlock, could have been a bit thicker but I placed the order...
August 6, 2022
Unprompted review
Soft and strong
I ordered cut pieces of hemp fabric and am very pleased with the quick delivery, the minimalist packaging and the quality of this soft, strong woven fabric.
July 22, 2022
Unprompted review
Very pleased
Quick delivery, and high quality product.
Lovely to be able to get plastic-free insoles.
July 9, 2022
Unprompted review
So efficient and very very impressed…
So efficient and very very impressed with the products
July 7, 2022
Unprompted review
Very pleased
Very pleased with the product (t-shirt) and the service was good
June 25, 2022
Unprompted review
Excellent Products And Service
Excellent Products And Service
Very Tasty Hemp Oil And 50% protein powder
Excellent
June 18, 2022
Unprompted review
5stars for fast delivery,good products…
5stars for fast delivery,good products and nice package.
All packaging was recyclable.
Socks are amazing and hat was absolutely fantastic.
we must support those producers who protect the planet and have such a healthy economy and production.
June 9, 2022
Unprompted review
I purchased 3 samples of fabric fot £1…
UPDATED REVIEW: TO RESPOND THE 5MONTH LATE RESPONSE BELOW THE WOMAN I SPOKE TO SPOKE TO SENIOR MEMBERS OF THE TEAM. IT WAS NOT HER DECISION. ALSO THE ISSUE WAS NOT RESOLVED. THE NEW SAMPLES CAME WEEKS AFTER THE INITIAL ORDER SO I SHOPPED ELSEWHERE. I purchased 3 samples of fabric fot £1 each and they did not arrive. Royal mail claim it has not been received by them. The hemp shop claim it was collected from them and until royal mail said they had lost it they could do nothing. This could take weeks so i asked if they could not resend the tiny samples? They said no. I said i would understand if i had placed a huge order but these were 3 tiny squares of fabric that would go in any envelope normal postage. I explained i needed them so i could order large quantities of the fabrics but still they refused. DO NOT USE THIS COMPANY! ALL THIS FOR £3 OF SAMPLES! I would now NEVER order a huge quantity of fabric from them. I also see i am not the only one giving 1 star
June 1, 2022
Unprompted review
Reply from The Hemp Shop
Hi Caroline,
Although we've only just updated our Trustpilot responses today, your actual case was all resolved at the time. In fact, our records show that our very first response to you only took one hour. We aim to respond to all direct customer enquiries within 48hrs at the most.
We're sorry you still feel like this was not resolved to your satisfaction, we certainly tried our best to rectify it for you, and we re-despatched the items for you as soon as we could.
Best wishes,
The Hemp Shop
---------
Original Response:
Hi Caroline,
We're sorry for the mixup with your order, but we're glad to have resolved the matter with you in the end.
Just to explain more about the situation, we had a new customer service agent in training at the time. They simply quoted our usual lost parcel policy, without understanding the nuances that could be applied to such a situation. Once senior staff returned from holiday, we resent the items to you straight away, and apologised for the inconvenience. For a small order like this, we would usually just redespatch it for the customer and deal with the lost parcel claim later. As mentioned, the new customer service agent was doing the best they could with limited support due to senior staff being away on holiday.
The situation is that we have to wait 14 days after the expected delivery date to make a "lost parcel" claim with Royal Mail. As a small business, we're unable to shoulder the financial burden of lost parcels before putting a claim in. After 14 days, we always redespatch lost orders to customers straight away.
We always strive to do the best for our customers. I hope you will consider updating your review, as the matter was resolved satisfactorily and amicably.
Best wishes,
the hemp shop
Really happy with a wallet I got for my…
Really happy with a wallet I got for my dad. Good quality and a fair price.
May 16, 2022
Unprompted review
Really great products and very nicely…
Really great products and very nicely packaged! Really happy with my socks and t-shirts!
Thanks!
December 21, 2021
Unprompted review
I ordered 5L of organic hemp oil
I ordered 5L of organic hemp oil. Excellent service - delivered earlier than expected.
The hemp oil, which I use in my special smoothies, is VERY nice. A very nice taste, & it's not as overpowering as some others I've tried. Love it!
November 6, 2021
Unprompted review
I am very grateful to the Hemp Shop for…
I am very grateful to the Hemp Shop for sending a replacement product as soon as I wrote to them about a problem with a previous order. They didn’t need to but they went above and beyond so I am very thankful.
October 24, 2021
Unprompted review
Reply from The Hemp Shop
Very pleased that it was all sorted out for you. Hope that swing seat works a treat!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.