The organic shelled hemp seeds are delicious. The company makes it is easy to order on line. The delivery was very good. Packaging was very good as well. Thank you The Hemp Shop.
Company replied
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See what reviewers are saying
I love the Hemp Shop. They do a great job with the product I buy from them (Hempseed Oil in capsules) - their prices are reasonable, and they ship out the product pretty quickly. (The U.S. tariffs are... See more
Company replied
Just last week I received my The Hemp Store Hempiness Organic Pure Hemp Rainbow Knit Beanie Hat, color Muted. I Love it! And so does my husband so I'm getting another Beanie! Beautiful colors, soft, c... See more
Company replied
I got exactly what I needed, delivered quickly and safely. Hemp Shop were enthusiastic and helpful. I found their payment system a little difficult to use, or would have awarded 5 stars. I also got a... See more
Company replied
Company details
- Organic Food Store
- Bags and Luggage Store
- Clothing Supplier
- Environmental Renewable Natural Resources
- Health and Beauty Shop
- Self-Service Health Station
Written by the company
Ethical, Sustainable, Eco-Logical products, and the UK's longest running Hemp business with Europe’s largest range of hemp products. Planet friendly natural and organic products since 1995. For 30 years, we have been driven by the need to find solutions to the climate crisis. Sustainability is fundamental to enabling our planet to look after not just ourselves, but all life, and working with hemp is both the environmental choice and the ethical one too. Not only does Hemp give back to the planet, as one of less than 10 plants that enhances the soil, but its products of all types are superior to their 'less than sustainable' alternatives. Outstanding quality, durability in clothing, nutirtion in the seed and simply its incredable 'useability' make hemp stand out. In everything we do, we carry on Hemp's amazing job in supporting our Blue Marble - Gaia - our planet, our home, that gives us everything we have - to carry on helping humanity on its journey.
Contact info
Enmore, Somerset, United Kingdom
- 0345 123 58 69
- mailorder@thehempshop.co.uk
- thehempshop.co.uk
4.7
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unprofessional; money-grabbing.
I ordered a ball of 1.6mm Whipping Twine. What arrived was 1.0mm. I tried to complain by phone; but discovered that their "Customer Service" number was actually a high-priced Premium Rate 0845 one. I complained about the incorrect supply by email. They demanded a photo, as evidence that the order was wrongly supplied. I took a photo of the ball, and of the twine being measured through a Vernier guage at 1.0mm. They then asked for ANOTHER photo. I gave up. All this, for a £4 ball of twine??? The Hemp Shop clearly could care a toss about their customers. A V O I D ! ! !
November 19, 2020
Unprompted review
Reply from The Hemp Shop
Update: 2022
Hello Mr. Cattermole,
It was nice speaking with you on the phone again recently, after you placed another order with us (October 2022).
During our conversation, we both agreed that although there were some initial problems, this original matter was resolved satisfactorily in the end, and you said that you would reconsider your original review as it did not reflect the entire experience with us.
We're sad to see that you have not yet updated the review to reflect the actual levels of service you received.
An updated on the phone number, we're now on our new 0345 1235869 number, which is free to call from the UK.
Best wishes,
the hemp shop
-------------
Original Reply:
Hello again Mr. Cattermole,
We're sorry you feel this way - perhaps we can explain.
The 0845 number is a local rate, 5pence a minute from a standard UK landline - it is not premium rate. We also have published on our website and also on the web, the alternate landline number as well - we try to help people getting in contact with us by phone, with these different solutions. And we are soon to launch our new 03 number which will also be low rate.
Yes, we always and have forever requested photos of any problems or issues with an order, this helps us and also the manfuacturer of the product to sort the problem out quickly - and as we were unable to see the actual ball of twine clearly from the image you sent us, we requested another. As we let you know, this was for the manufacturer, so they could help us to find out why the size was incorrect and then for the manufacturer to send us the correct size. We let you know we were unable to do this measurement as we do not own a Vernier guage.
All this, to make sure we could send you the correct replacement, the right size.
As discussed, as soon as we have a solution from the manufacturer we will be back in touch.
Great product
Great product, arrived very quickly, and a query I had was dealt with efficiently and professionally (and kindly - since it was me who'd made a mistake about how much I'd ordered!) Lovely people.
October 23, 2020
Unprompted review
Reply from The Hemp Shop
Very many thanks Jacquetta - pleased we were able to get things sorted for you.
Great company
wonderful fabrics and dyes. Great customer service and fast delivery. I have used this company three times and have been totally happy every time.
September 9, 2020
Unprompted review
Reply from The Hemp Shop
Great to hear that Maria, thank you. Wonderful fabrics, great customer service and fast delivery - a hat-trick!
Always order and the customer service…
Always order and the customer service team answers promptly! So helpful!
August 18, 2020
Unprompted review
Reply from The Hemp Shop
That's great news Gabrielle, good to hear. Many thanks and a £1 donation to our chosen charity.
Customer service is excellent too
Customer service is excellent and so are the scoop neck tops! Love 'em and can't stop buying them... great range of colours too... have a look.
January 31, 2020
Unprompted review
The Bio Bloom hemp flower tea is…
The Bio Bloom hemp flower tea is amazing for sleep - really deep sleep. I have recommended it to several of my friends, it works even better if you add a drop of the CBD oil
November 12, 2019
Unprompted review
Friendly and reliable company
Friendly and reliable company. Will always shop here for all my Hemp products. Good information and transparency on the website.
September 17, 2019
Unprompted review
I cannot recommend the hemp shop highly…
I cannot recommend the hemp shop highly enough, their customer service is second to none. Their 100% hemp shirts are gorgeous and wash and wear really well. All in all they are the best.
September 16, 2019
Unprompted review
Really nice shop
Nice and fast response ! A good service and fast delivery.
November 24, 2015
Unprompted review
One of the best online shops in the world
I found this shop when i was looking for some ecological products and as soon as i saw all the stuff they are selling (everything made from hemp which is the strongest material on earth) the clothes, skincare , food, and everything you can imagine made from this plant. When I was ready to pay for my order (£200) I had doubts but decided to give it a go. And no regrets. One of the best customer services online. I received emails confirmations and one item was not in stock so they sent emails with all sorts of different options and they called me on my mobile to explain. Everything packed and dispatched the same day and delivered the next day.
I'm really surprised and very happy.
Thank you thehempshop.co.uk
March 7, 2012
Unprompted review
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