Heritage Doors have been excellent to deal with far exceeded all my expectations. The quality of the doors I ordered were exceptional, and they arrived so quickly. But main reason for giving such a... See more
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Simple and straightforward process for a made to measure angled dorr. Pay on website for the size that covers your door measurements. They contact you for the exact measurments then using that they se... See more
Ordered stainless steel spindles and stainless newel caps, after searching far and wide for these items Heritage stepped up to the mark and supplied both. Good quality goods, items as advertise... See more
Company replied
Easy to order online, I purchased a custom size oak door. It was quickly made and at a very fair price. I was contacted to make delivery arrangements and just like magic it arrived the next day. Fant... See more
Company details
Information provided by various external sources
Heritage is the UK’s largest manufacturer of solid oak home improvement products. Whether it is flooring or doors and stairs, we have the best oak products
Contact info
Westthorpe Fields Road, S21 1TZ, Sheffield, United Kingdom
- 0114 247 4917
- sales@theheritagecollection.co.uk
- theheritagecollection.co.uk
4.5
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Heritage Doors & Floors
Hi
Thanks for your lovely feedback! We're so glad you like the product and found the order process easy
Kind Regards
Laura
Fantastic company
Order from Heritage Doors &Floors several times. A great company, always very helpful and flexible. Fast turnaround on orders too.
December 1, 2023
Reply from Heritage Doors & Floors
Hi Jamie
Thanks for the great feedback! We're so glad you're happy with the service received
Kind Regards
Laura
Excellent service
Excellent service, used multiple times, very helpful staff especially Jozy. Thank you.
December 19, 2023
Reply from Heritage Doors & Floors
Hi Samantha
Thanks for the lovely feedback! We're so glad you're happy with the service received
Kind Regards
Laura
Joke of a company
Purchased oak veneer that was sold as suitable for stairs. 1 week later glue has come away from substrate. Fitted as per instructions. Contacted company and they don't want to know.
Stay away you have been warned.
December 18, 2023
Unprompted review
Reply from Heritage Doors & Floors
Hello Ken,
Thank you for your review.
As per the images you sent through for us to show the issue and the messages we sent, the reason the veneer was coming away from the risers is due to the surface being poorly prepared before the veneer was glued down which is why it has lifted away.
Due the issue being caused because of installation and not a quality issue we are not able to refund any roll that has been fitted. We have however offered to for you to return any unused rolls of veneer back to us and we can then issue you with a full refund for these rolls.
Many Thanks
Jozy
Good product and well packaged
December 11, 2023
Reply from Heritage Doors & Floors
Hi Ian
Thanks for the great feedback!
Kind Regards
Laura
Good quality product
Good quality product, as described, met/exceeded our expectations and delivered free and promptly by courier.
November 17, 2023
Reply from Heritage Doors & Floors
Hi John
Thanks for the great feedback! We're so pleased you're happy with the product and delivery
Kind Regards
Laura
Fantastic experience
Fantastic experience - the customer service was a real person and I felt well looked after. The door itself is fabulous quality; solid wood, very well made, and we think excellent value for money. Really recommend!
November 7, 2023
Reply from Heritage Doors & Floors
Hi
Thanks for your lovely feedback! We're so happy you're pleased with the product and service
Kind Regards
Laura
Questions were answered and the doors…
Questions were answered and the doors arrived when promised.
November 9, 2023
Reply from Heritage Doors & Floors
Hi Pat
Thanks for the great feedback!
Kind Regards
Laura
Reply from Heritage Doors & Floors
Hi Lesley
Thanks for your lovely feedback!
Kind Regards
Laura
Great Product at a great price
Great Product at a great price. Very helpful and kept up to date with all information about delivery which was very quick.
November 8, 2023
Reply from Heritage Doors & Floors
Hi Stewart
Thanks for your feedback and lovely review! We're so pleased you're happy with the product and service provided
Kind Regards
Laura
Beautiful oak doors
Beautiful, quality doors, fast delivery and great communication. We are really pleased with them and would highly recommend Heritage Doors.
August 8, 2023
Reply from Heritage Doors & Floors
Hi Nicola
Thanks for your lovely review! We're so pleased you're happy with the doors
Kind Regards
Laura
Excellent product and service
Excellent product and service, would recommend using them! Well done and thank you
November 2, 2023
Reply from Heritage Doors & Floors
Hi
Thank you so much for your great feedback. We're so happy you're pleased with the item and service!
Kind regards
Laura
Nice looking door and furniture and…
Nice looking door and furniture and arrived before time.
It would good if the ledges were kept back from the edge to make shooting the door in easier.
November 2, 2023
Reply from Heritage Doors & Floors
Hi Roger,
Thanks for your lovely feedback. We're so pleased you're happy with your purchase. Ledges can be set back if requested, but by default we make them with the ledges all the way to the edge of the door. We appreciate your feedback and will take this into consideration.
Please let us know if you need anything in the mean time!
Kind Regards
Laura
Excellent all round
Really helpful staff followed by the prompt delivery of a top class product. Whats not to love?
September 2, 2023
Reply from Heritage Doors & Floors
Hi
Thank you so much for your lovely feedback! We're so pleased you are happy with the product and service received
Kind Regards
Laura
Highly recommended.
Great communication by the company. The door I purchased arrived ahead of schedule. It was solid, extremely well made and despite it being sold as a second, it was asnear perfect as I could have hoped. I will definitely use Heritage again. Brilliant value.
August 31, 2023
Unprompted review
Reply from Heritage Doors & Floors
Hi Andy,
Thanks so much for the lovely feedback. We're so glad you are happy with the item and service received.
Kind Regards
Laura
Great service👍
May 17, 2023
Reply from Heritage Doors & Floors
Hi Max
Thanks for the great feedback!
Kind Regards
Laura
Completely as ask for thankyou
May 17, 2023
Reply from Heritage Doors & Floors
Hi Gary
Thanks so much for the 5 stars
Kind Regards
Laura
No advice of dispatch and use of an…
No advice of dispatch and use of an incompetent delivery company. I am still waiting for my product.
May 10, 2023
Reply from Heritage Doors & Floors
Hi Steve,
Thank you for your review and I do apologise you have not received your item as of yet.
As your item was in stock at the time of ordering this was sent straight out and you should have received an email from the courier company, with your tracking number and letting you know when your item was out for delivery. I have had a look at the tracking for your item and it looks as though this was attempted twice but there was no one home and they are currently holding it until they contact you to arrange a suitable delivery date. I have contacted them to see if they can provide us with any further information on your delivery and if you could contact us on sales@theheritagecollection.co.uk and we can speak to you directly regarding this and look at getting this resolved for you.
Kind Regards
Jozy
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