Heritage Doors & Floors Reviews 169

Great doors from a brilliant company.

An efficient well organised experience. Customer service was very helpful and kept us well informed about time scale and delivery. Door was well made.

Heritage Doors have been excellent to deal with far exceeded all my expectations. The quality of the doors I ordered were exceptional, and they arrived so quickly. But main reason for giving such a glowing review was their customer service. I had order a different door (by mistake) and they noticed this and called me to check this was correct. They then fixed the order and shipped out the correct door.

Excellent company 🙏🌟

Poor quality and absolutely useless trying to resolve and replace damaged doors. Would never recommend

All good, just what I wanted

We ordered a bespoke front door from this company and unfortunately had a very poor experience throughout.

The door was delivered around four weeks later than promised, due to what the company said was a machine breakdown. We were only informed of the delay at the expected delivery time, but we decided to wait patiently rather than put pressure on them.
When the door finally arrived, it was not made to the agreed specification. When we raised this, the company was responsive but evasive, at first implying that we had measured incorrectly rather than explaining the door’s actual construction.

After continued discussion, the company acknowledged a manufacturing error and offered either a repair or refund. We chose the refund option, and the door was collected on that basis. However, following the collection, the company failed to issue the refund and instead tried to insist on carrying out a repair.

From the time they agreed to the refund to their eventual refusal, about a month passed, during which nothing was resolved. This delay made us lose confidence that any repair would be handled properly or promptly. It also made us suspect that the prolonged process might have been intended to push us beyond the normal chargeback period.

Fortunately, we had paid by credit card, which allowed us to make a Section 75 claim under the Consumer Credit Act 1974 and recover our money — even though the standard chargeback period might have passed. The refund came from our bank, not from the company, which never honoured its own promise to do so.

We were patient and reasonable throughout, but sadly cannot recommend this company based on our experience.

Great comms, delivery and quality of product.

Great Service. Caring follow up. Great product

Delivery could be better. No ringing of doorbell ( We were in ) and bottom of the package was very wet . Package left on damp doorstep which could have been a disaster. However fortunately it had not soaked through to the wooden shelf.

Excellent doors , easy to order , standard sizes available, door block , door furniture all good quality

Very quick and easy to order
Doors arrived within a week, very well packaged and free delivery
Not hung yet, but very pleased with them

Delivered very prompt. Love the producer

Great doors & great service too

Super fast delivery, arrived 2 weeks earlier than expected. Top quality product

Really easy to communicate with and great quality doors!

Ability to order custom doors with an acceptable lead time

Easy to use website and good communication. Notification of order status would be useful though.

Brilliant efficient ordering and delivery.
Our joiner says the quality is excellent.
The doors have really lifted the house and given it back some of its character ripped out in the 70s.

Easy site to navigate, clear communication and very prompt delivery.
Quality products that are straightforward to install. Love the pewter hinges too.

Great customer service, very helpful