Heritage Doors & Floors Reviews 169

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Heritage Doors have been excellent to deal with far exceeded all my expectations. The quality of the doors I ordered were exceptional, and they arrived so quickly. But main reason for giving such a... See more

Rated 5 out of 5 stars

Simple and straightforward process for a made to measure angled dorr. Pay on website for the size that covers your door measurements. They contact you for the exact measurments then using that they se... See more

Rated 5 out of 5 stars

Ordered stainless steel spindles and stainless newel caps, after searching far and wide for these items Heritage stepped up to the mark and supplied both. Good quality goods, items as advertise... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, I purchased a custom size oak door. It was quickly made and at a very fair price. I was contacted to make delivery arrangements and just like magic it arrived the next day. Fant... See more

Company details

  1. Manufacturer

Information provided by various external sources

Heritage is the UK’s largest manufacturer of solid oak home improvement products. Whether it is flooring or doors and stairs, we have the best oak products


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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Rated 5 out of 5 stars

Great door

Great door. Beautifully made. Delivery super fast. Customer service excellent.

March 20, 2023
Rated 5 out of 5 stars

Simple and straightforward process for…

Simple and straightforward process for a made to measure angled dorr. Pay on website for the size that covers your door measurements. They contact you for the exact measurments then using that they send you an technical diagram showing what the door will look like with those measurements. Confirm back to them if you are happy for them to proceed, then wait 2-3 weeks for it to be made and delivered. No fuss & an excellent made door

January 9, 2023
Rated 5 out of 5 stars

Totally reliable company with high quality products

Totally reliable company. Super quality products. We've been customers off and on for nearly 10 years; quality is undiminished and - allowing for delivery costs - prices have increased FAR less than average.
Slight glitch in ordering process this time - but that was down to PayPal not the company.

January 19, 2023
Rated 5 out of 5 stars

Very happy

Beautiful door, I had trouble with getting the measurements correct but the team couldn’t have been more helpful. I am very happy and definitely recommend.

December 1, 2022
Rated 1 out of 5 stars

My handrail was faulty and because I…

My handrail was faulty and because I didn’t unwrap it and check within 24hrs they wouldn’t replace it! Disgusting service

December 19, 2022
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Reply from Heritage Doors & Floors

Hi Mark

Thanks for your review. Unfortunately as the damage was not reported for 2 weeks and it was also extremely minor, we were unable to replace this for you as discussed. However we did process a partial refund of £20 as a good will gesture for the inconvenience which you accepted.

Apologies you were not happy with this resolution and with the product received, unfortunately as it was reported outside of our claims period we were unable to authorise a replacement in this instance

Kind Regards
Laura

Rated 5 out of 5 stars

Oak radiator shelves

Bought two oak radiator shelves, really nice quality and easy to fit.

December 10, 2022
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Reply from Heritage Doors & Floors

Hi June

Thanks for your lovely feedback! We're so pleased you are happy with the product

Kind Regards
Laura

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, checking our measurements and then ringing to check when could be delivered. Superb service.

November 30, 2022
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Reply from Heritage Doors & Floors

Hi Penny

Thanks for your lovely feedback! We're so pleased you're happy with the product and service received

Kind Regards
Laura

Rated 4 out of 5 stars

Finished paint?

I ordered a ledged internal door in finished white paint. The door is good quality and appears to be well made.
I asked for a Dulux white finish and in a telephone conversation they did say it may not be an exact colour match which I accepted. However the door was a very strong blue shade of white and needed repainting, which rather defeats the object of paying extra for finished paint. Other than that happy with the door and the delivery.

November 25, 2022
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Reply from Heritage Doors & Floors

Hi Mike

Thanks for your review. Apologies for this! Our supplier assured us this was very similar so we're so sorry this wasn't as you expected. Please do let us know if you wish to order anything in the future and we would be happy to offer a discount for you

Apologies for any inconvenience caused

Kind Regards
Laura

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