The Home Flooring Store Reviews 

783
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

UPDATE 26/04/2026: A different fitting team attended on 13 April and corrected the installation issues left by the original fitters. They replaced the transition strips with the correct sil... See more

Rated 3 out of 5 stars

Easy to navigate website, easy ordering and very pleased with quality and value for money of our purchase. BUT… delivery was made by XDP (who?!) and arrived 4 days late (from the date given by the co... See more

Company replied

Rated 2 out of 5 stars

Ordering, delivery and customer service is 5*****, thank you. Our carpet is flawed and we were advised it would rectify itself within a few weeks, but it’s still not good. Can’t fault anythin... See more

Company replied

Rated 5 out of 5 stars

Great carpets and vinyl for a very reasonable price. Used twice now to buy flooring for two flats. Can't fault the ordering process, the delivery - which was next day nor the products itself. The c... See more

Company details

  1. Flooring Store
  2. Bed Shop
  3. Carpet Store
  4. Home Improvement Store
  5. Linoleum Store
  6. Wood and Laminate Flooring Supplier

Written by the company

Here at The Home Flooring Store, your go-to destination for premium flooring and home essentials. we’re here to transform your home with style and quality. We offer a wide range of products, including soft and cozy carpets, durable SPC and LVT flooring, stylish and practical laminate and vinyl flooring, easy-to-maintain artificial grass for outdoor spaces, and comfortable beds to complete your home. With competitive prices and expert advice, we’re committed to helping you create your dream space. "Walk on to quality, step into style!" Visit us today! 🏡✨


Contact info

3.1

Average

TrustScore 3 out of 5

783 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(783)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good floor. Terrible delivery driver

Great vinyl, fast delivery it came the next day. I only have an issue with the delivery driver who was rude and obnoxious! He left 4x4m vinyl in the community stairwell and offered me no help nor advice on how to get it to my property . I had to bend the product and pull it up stairs by myself which if he cared to give a moment of his time he’d understand that this isn’t something I should be doing due to ongoing physical health issues. I even had a neighbour who had to help but couldn’t manage to hence why I eventually had to damage the flooring and bend it.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered some replacement vinyl for our kitchen and it was delivered two days later. Will be a few more days before it can be fitted as I still have some prep work to do. Excellent service and good quality vinyl.

February 15, 2022
Rated 4 out of 5 stars

Very easy to use and quick delivery

Very easy to use, the samples get delivered in a couple of days and the delivery if our floor was 4 days early.
Then when our flooring was laid it just looked amazing.
Will definitely being using again

February 15, 2022
Rated 2 out of 5 stars

Carpet was delivered in great condition…

Carpet was delivered in great condition however the delivery men just left it in the communal hallway because they said I was not in even when I was in and waiting for it my neighbour said they was pressing his intercom not mine anyway I suffer with sciatica and have severe back pain and struggled to get the carpet in my flat if it was not for my neighbour helping me I would of never got it in the flat by myself. after that I was in agony for days and couldn't walk all thanks to the no help from the deliver drivers will not be buying from home flooring again

February 12, 2022
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi,
Thank you for your review I am glad to hear you were happy with the product. I would like to apologise on the issues with delivery. Deliveries are only to ground floor level only and the drivers are unable to bring the items up the stairs, we do state this on the delivery terms and conditions. I will speak to the couriers as to why they didn't notify you on the delivery and I will email you. If you have any questions in the mean time, please email me on: support@thehomeflooringstore.co.uk
Thanks
Jack

Rated 3 out of 5 stars

Unfortunately some of the flooring when…

Unfortunately some of the flooring when unwrapped was ripped and damaged so had to lay it at a different angle to hide the damage

February 4, 2022
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi,

Thank you for your review.
Firstly, I would like to apologise for how you have received your flooring as you should not have received this in the condition you have.
I have sent an email to yourself so we can look into this for you.
Kind regards,
Jordan

Rated 4 out of 5 stars

Great service

Great service, vinyl was ripped at one end when delivered but it’s a bit we can cut off. Flooring is good quality looks very smart for the price.

February 3, 2022
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi Charlotte,

Thank you for your review.
I am glad to hear you're happy with the product and services.
I would like to apologise that the flooring you received was torn at one end. This may have happened during transit.
If you could please email myself: support@thehomeflooringstore.co.uk and I can look into this for you.

Thanks
Jack

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