The Home Flooring Store Reviews 

783
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

UPDATE 26/04/2026: A different fitting team attended on 13 April and corrected the installation issues left by the original fitters. They replaced the transition strips with the correct sil... See more

Rated 3 out of 5 stars

Easy to navigate website, easy ordering and very pleased with quality and value for money of our purchase. BUT… delivery was made by XDP (who?!) and arrived 4 days late (from the date given by the co... See more

Company replied

Rated 2 out of 5 stars

Ordering, delivery and customer service is 5*****, thank you. Our carpet is flawed and we were advised it would rectify itself within a few weeks, but it’s still not good. Can’t fault anythin... See more

Company replied

Rated 5 out of 5 stars

Great carpets and vinyl for a very reasonable price. Used twice now to buy flooring for two flats. Can't fault the ordering process, the delivery - which was next day nor the products itself. The c... See more

Company details

  1. Flooring Store
  2. Bed Shop
  3. Carpet Store
  4. Home Improvement Store
  5. Linoleum Store
  6. Wood and Laminate Flooring Supplier

Written by the company

Here at The Home Flooring Store, your go-to destination for premium flooring and home essentials. we’re here to transform your home with style and quality. We offer a wide range of products, including soft and cozy carpets, durable SPC and LVT flooring, stylish and practical laminate and vinyl flooring, easy-to-maintain artificial grass for outdoor spaces, and comfortable beds to complete your home. With competitive prices and expert advice, we’re committed to helping you create your dream space. "Walk on to quality, step into style!" Visit us today! 🏡✨


Contact info

3.1

Average

TrustScore 3 out of 5

783 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(783)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from star to finish

Great carpets and vinyl for a very reasonable price.
Used twice now to buy flooring for two flats. Can't fault the ordering process, the delivery - which was next day nor the products itself.
The carpets I ordered were on a budget side, but comparing to what I bought before from a nationally recognised store there was not much difference apart from the price.
Will go coming back for more when required.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered and received carpets for two…

Ordered and received carpets for two bedrooms and hall/stair. Very reasonable price and great quality. Today ordered vinyl for my kitchen. Priced other places and this was cheapest and as carpet quality good expect vinyl to be also. Good choice also.

January 29, 2022
Unprompted review
Rated 4 out of 5 stars

The delivery was great from start to…

The delivery was great from start to finish I did contact customer services as I didnt get a confirmation email spoke to a lovely man that quickly resolved this in seconds.i was told what day delivery was coming a very helpful and polite young man which was a nice surprise as sometimes delivery it not what its cracked up to be .The carpet was a reasonable price however i was disappointed that it wasnt softer but it looks great in my sons room fresh and new.

January 27, 2022
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi,
Thank you for your feedback. We're glad to hear you're happy with the service you have received. I am sorry to hear that you would of liked the carpet to be a bit softer, we do offer a free sample service that can help to check the carpet before ordering. if you have any questions please do not hesitate to contact us. We hope to see you again soon.
Thanks
Jack

Rated 3 out of 5 stars

Change your courier!

Easy to navigate website, easy ordering and very pleased with quality and value for money of our purchase. BUT… delivery was made by XDP (who?!) and arrived 4 days late (from the date given by the courier when they’d received our item), zero customer service and totally useless/meaningless tracking app. Google XDP and read the reviews!
The Home Flooring Store, your chosen courier let you down and it’s enough to stop me using you again.

January 23, 2022
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi,
Thank you for your review. I am glad to hear you are happy with your purchase.
I would like to apologise that the couriers let us down when delivering your goods. Currently couriers are under a huge amount of pressure, due to the climate. However, we appreciate your feedback and we hope to see you again.
Thanks
Jack

Rated 5 out of 5 stars

Highly recommend!

Bought 3 bedroom carpets and really impressed with price, quality & colours of carpets. Really quick delivery an added bonus.
Highly recommend this company.

January 21, 2022
Rated 5 out of 5 stars

I placed an order with Jack from the…

I placed an order with Jack from the Darlington Store, this was for 4 x carpets,
a slight hick up occurred with the delivery and 3 x carpets arrived,
the 4th came eventually 4 days later,
This was not a problem to me.
Jack assisted with the issues in a very helpful way.
Thank you Jack.

January 20, 2022
Rated 5 out of 5 stars

great price carpet....

I was looking for a remnant for a bedroom and stumbled across The home flooring store and i'm so pleased i did, I got a great carpet at a fantastic low price and it was delivered the next day. looks great now laid and would definitely buy from them again, without question.

January 20, 2022
Unprompted review

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