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The Home Flooring Store Reviews 

783
•
TrustScore 3 out of 5

3.1

Flooring Store
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Rated 1 out of 5 stars

UPDATE 26/04/2026: A different fitting team attended on 13 April and corrected the installation issues left by the original fitters. They replaced the transition strips with the correct sil... See more

Rated 3 out of 5 stars

Easy to navigate website, easy ordering and very pleased with quality and value for money of our purchase. BUT… delivery was made by XDP (who?!) and arrived 4 days late (from the date given by the co... See more

Company replied

Rated 2 out of 5 stars

Ordering, delivery and customer service is 5*****, thank you. Our carpet is flawed and we were advised it would rectify itself within a few weeks, but it’s still not good. Can’t fault anythin... See more

Company replied

Rated 5 out of 5 stars

Great carpets and vinyl for a very reasonable price. Used twice now to buy flooring for two flats. Can't fault the ordering process, the delivery - which was next day nor the products itself. The c... See more

Company details

  1. Flooring Store
  2. Bed Shop
  3. Carpet Store
  4. Home Improvement Store
  5. Linoleum Store
  6. Wood and Laminate Flooring Supplier

Written by the company

Here at The Home Flooring Store, your go-to destination for premium flooring and home essentials. we’re here to transform your home with style and quality. We offer a wide range of products, including soft and cozy carpets, durable SPC and LVT flooring, stylish and practical laminate and vinyl flooring, easy-to-maintain artificial grass for outdoor spaces, and comfortable beds to complete your home. With competitive prices and expert advice, we’re committed to helping you create your dream space. "Walk on to quality, step into style!" Visit us today! 🏡✨

Contact info

3.1

Average

TrustScore 3 out of 5

783 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(783)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Give them a try!

I purchased a tough wearing loop pile carpet for my hallway, good product overall. The website is straight forward to use with putting in measurements etc. Fast delivery and real time tracking/updates - this is always appreciated. Definitely give them a try if you normally buy from a more expensive company just because of the name.

November 26, 2021
Rated 1 out of 5 stars

Do not recommend this company.

November 25, 2021
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Reply from The Home Flooring Store

Hi Georgia,
Thank you for your review.
I would like to apologise on the issues with your order. Thank you for taking my call today and hopefully we have managed to solve this issue.
If you have anymore questions please call myself on 0330 005 1234 or email support@thehomeflooringstore.co.uk
Thanks
Jack

Rated 5 out of 5 stars

Really happy with my flooring

Really happy with my flooring. Fab delivery, on time and in perfect condition. Looks absolutely stunning laid in the kitchen. I would definitely recommend.

November 21, 2021
Rated 5 out of 5 stars

Excellent customer service from Jack

Excellent customer service from Jack.
Our order was a day late and he called us to ask if it had arrived on the day. He the called the courier to find out what had happened and told me he'd call back. I'm usually skeptical when I hear this, but 30 minutes later he called back (they couldn't locate part of our order). After giving them a chance to find it he re-ordered our vinyl and got it to us as quickly as he could.

The product was nice, and a quality we were happy with, especially for the price...the customer service was exceptional. Thanks Jack!

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent carpets at unbelievable…

Excellent carpets at unbelievable prices. Have ordered a few times now and the latest order had an issue where defects were found in the carpet. This indicates that orders are checked prior to dispatch. I was contacted and chose an alternative carpet at no extra cost, and received the carpet the following day. Great service.

November 19, 2021
Rated 5 out of 5 stars

Puzzle vinyl flooring

Fast delivery, great price and cheaper than anywhere else we could find. Excellent quality and looks really bright. Just what we wanted for a children’s bathroom. Thank you.

November 19, 2021

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