The Hotel Bed Company Reviews 

57
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

I was disappointed by how long it took to dispatch the pillows and that wasn’t made clear when I ordered. The pillows are very nice, I would call them soft not medium so maybe should have gone for t... See more

Company replied

Rated 5 out of 5 stars

I'd definitely say that we received the personal touch from Jo and Gary throughout our mattress hunt and eventual purchase. The whole process has been seamless, from initial emails and phone calls thr... See more

Company replied

Rated 5 out of 5 stars

Gary was excellent, took the time to explain the options. But more importantly the mattresses are the best you can buy, the highest quality bar none and the divan bases & headboards too! I highly r... See more

Company replied

Rated 5 out of 5 stars

Everything from start to finish was great! We didn't realise our appointment would be private but this made it a lovely experience. The team were WONDERFUL in talking us through all the choices and le... See more

Company replied

Company details

  1. Bed Shop
  2. Bedding Store
  3. Boutique Hotel
  4. Hotel Supply Store
  5. Luxury Hotel
  6. Mattress Store

Written by the company

The Hotel Bed Company was set up to make it easier for guests to find and purchase the beds and bedding that made their hotel experience so special. We supply hotels with luxury beds, mattresses and bedding that allow their guests to wake up feeling rested and refreshed. Wake up in the comfort of your own home with that five star feeling day after day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

57 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(57)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice bed

Super made bed full of natural materials cool to sleep even on hot nights ,if l ever need a another l go back to this very caring company with old fashion standards.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

No Rollover

We had been looking for a really firm supportive mattress and were pleased to be able to discuss and compare types at The Hotel Bed Company showroom. Excellent advice and able to purchase associated bedding too.
Just as Gary said, four weeks and so it arrived.
Fully up to my hopes. Well done! Can now sleep right through the night.
Now know the difference between night and day. Just like the mattress.

July 15, 2024
Unprompted review
Rated 3 out of 5 stars

kingsize mattress topper…

I bought a kingsize mattress topper which is very comfortable, but it doesn't stay on the bed very well. The elastic straps pop off easily, they need to be much deeper and every 2 to 3 days I have to pull the topper from one side of the bed across as during the night it shifts over to one side

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

From my initial telephone call to…

From my initial telephone call to receiving our new mattress, the service was second to none.
The delivery was arranged to suit us, the driver contacted us with his arrival time, delivered the new mattress & removed our old one.
Mattress is extremely comfortable & we look forward to enjoying it for years! Thoroughly recommend!

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

The Hotel Bed Company have been…

The Hotel Bed Company have been brilliant to work with! We placed our first order with them for the Sublime Gold mattress just a couple of weeks ago, and within a week received the mattress. They kept us informed of the delivery schedule all the way through, and were very helpful, friendly and professional. The Mattress is absolutely beautiful, and extremely nurturing and comfortable and luxe. It was well priced considering its quality. We will be going back to the Hotel Bed Company when the time comes to choose another mattress. We love this company!

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Really personal service

Really personal service. We were given loads of time and space to try out mattresses at our leisure. Knowledgeable about their product and sensible personalised advice to help us choose the right mattress. An amazing service and I have told all my friends! We absolutely love the mattress and pillows we chose - such a comfortable nights sleep. We don’t want to get up in the mornings! Highly recommended buying experience.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Good products & helpful service

I used this local company to supply all beds and bedding for a new business venture of rental properties.
Easy access to a well stocked showroom display.
A warm welcoming approach offering good advice and knowledge of some nice quality products.
Helpful staff kept me fully informed from place of order to delivery of goods.
I would certainly recommend The Hotel Bed Co.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

The topper is sublime

The topper is sublime. It took a week or so to get used to having such a supple top to the mattress, but it really does aid a deep sleep.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

High quality bed and mattress

I contacted The Hotel Bed Company last year and they helped me find a particular mattress I was looking for from Bath Mill Lodge retreat. The customer service team were really helpful.
I took advantage of a discount code over Christmas and bought the Excellence mattress, 4 drawer divan and headboard. Delivery of the items was made before Christmas, so earlier than estimated.
The delivery and assembly was easy, the guys who delivered the bed were great and didn’t leave any mess.
The quality and finish of the bed and headboard is so much better than my last bed (I had the Travelodge sleeper set). The drawers open and close smoothly, there is detailing around the drawers, the fabric is luxurious.
The mattress is very comfortable and we have been sleeping a lot better.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Totally awesome service and quality …

Cannot stress enough how helpful hotel bed are. The matress we had and topper are of exceptional quality and this this is also the same as the level of service you receive from them. Please give them a chance. You wont regret it.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Affordable luxury with outstanding service

From the moment my client and I visited the showroom to when the bed was installed in the house - the service, attention to detail and process has been outstanding!
Nothing was too much trouble from the team. The divan base and headboard ordered is such a superb quality and at such an affordable price. Affordable luxury - what more can I say!
We are so happy with the products and the service, we have just placed a pre-Christmas order for a London client's house in Kensington with a bespoke headboard and own fabric for the base and headboard. Thank you team!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

AnnEWills

Outstanding mattress, best night sleep since we brought it! Pure quality and professional service, would highly recommend

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience and high quality products!

From start to finish we have had a great experience buying two new beds from The Hotel Bed Company. In the lovely showroom, with great displays, we had a friendly and very professional personal meeting. We were guided through the products to get the right beds for us and we love them! They were delivered and installed without issues. Thank you!

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Easy ordering process and smooth delivery arrangements. Expert guidance and tailored to fit extra zips to facilitate turning of twin mattresses. Very pleased after a weeks experience of use

September 16, 2023
Unprompted review

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