The House Of BLOC Reviews 320

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Impossible to locate a website to view products on. Therefore, it has not been possible to order anything. Despite having once featured in World of Interiors,they seem to have disappeared.

Rated 5 out of 5 stars

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... See more

Company replied

Rated 5 out of 5 stars

I recently discovered House of Bloc. I’ve been following their Instagram account for a fair while now but have only just visited their wonderful website - wow what a treasure trove of goodies! I basic... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Contact info

3.6

Average

TrustScore 3.5 out of 5

320 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never received my order

I ordered the Vintage style coloured Metal Clothes Hooks, never arrived. Support said they were not aware of the order so they have to push the order through again. After a week, still no tracking/update received from them. Had to send another followup, then they said they would need another 14 weeks to process the order. I asked for a refund instead, and never heard anything from the support again. Website looks legit, but they are scam. Buy somewhere else, don't risk your money in this shop

April 4, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Hey Rochelle,

I can see that Wendy pushed the order through, and a tracking email was sent to you. The tracking time was given as 10-14 days but I can see it is with your courier today.

Thanks

Rated 1 out of 5 stars

House of Bloc is a scam

House of Bloc is a scam. Ordered 2 chairs for over $600 and never got them. Their customer service kept promising they would arrive, until I couldn’t cancel the credit card payment anymore, then went silent.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered an irregular shaped coffee…

I ordered an irregular shaped coffee mug from The House of BLOC and it arrived within the time allotted mentioned by their ordering system. On opening the box unfortunately it was the wrong colour so I contacted them via email asking how I can return the item and if I could be refunded. I received a very prompt, courteous response, from Wendy, asking for photos of the mug. I sent photos and within an hour had a response back giving me a QR code to take to the post office for them to print off a label. Wendy said that once received back I would be refunded. I have to say that the communication was brilliant, friendly and there was never any quibble. It is quite rare, these days, not to have to 'fight' to go through a process, but there was no problem with this company. The mug, by the way, was nice quality and looked lovely, but the person I was buying it for wanted white. Well done to The House of Bloc and to Wendy and Adam.

April 16, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Clare!

Rated 1 out of 5 stars

I think this web site buys there stuff…

I think this web site buys there stuff from the likes of SHEIN it has a made in china label on it and was wrapped in the same plastic stuff screwed up so much it looked like a chicken it was a red fluffy heart cushion nothing special about it at all I have seen cheaper ones looking just as good if not better would never buy from this company again I ask myself do they buy it cheap and sell it expensive and call themselves a posh name not a happy customer

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Really easy to navigate and the products are very cool.

April 11, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thankyou Rob!

Rated 1 out of 5 stars

Bought dining chairs which didn't…

Bought dining chairs which didn't arrive and customer service unresponsive until I sent the issue to my solicitor at which point I finally got a refund. This may be close to a scam company

December 5, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Hi Jonathan,

Thanks for your review.

I just checked your email thread with customer service. I can see that there was an issue with the chairs during shipping. We asked you to be patient while we asked Evri to investigate.

You mentioned that you were going to get your solicitor involved, but we never heard from them.

A full refund was issued as soon as we heard back from Evri that the parcel was lost.

All the best
Thanks!

Rated 5 out of 5 stars

Excellent.

Excellent throughout my purchase. Thank you.

March 20, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thankyou Adrian!

Rated 4 out of 5 stars

Great customer service

Great customer service, super responsive & ready to help! The chair we ordered had an 8-week leadtime but ended up being delivered after only 4 weeks😍
Chair's nice, sturdy & looks like on the photos but the metal has quite a few scratches, so minus one star for that.

March 17, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Laura!

Rated 1 out of 5 stars

Wasted my time

Placed an order, after waiting for a month I contacted them and found out they don't have items in stock. Money was refunded but felt like wasted my time and should have contacted me very next day if your items were out of stock. Won't be using this company ever again.

January 16, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Hey Hassan, the initial three-week delay was caused due to there being no house number on your order only a street name.

I have just looked through your email thread - I cannot see anywhere that we have mentioned that they were out of stock.

The items were in stock but you did not want to wait any longer for the delivery so asked for a refund - which we processed straight away.

Thanks

Rated 5 out of 5 stars

Buy with Confidence

A really lovely company to work with, they went above and beyond.

March 1, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Sarah! Pleasure!

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate
full of super cool items!
Good prices - looking forward to receiving our items

March 11, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Sophie!

Rated 5 out of 5 stars

Just as promised!

Everything I‘ve ordered so far has been exactly as displayed on the website and very nice quality, too! It does take a while for the items to get shipped to outside of the UK but on the other hand I‘ve had no issues regarding border taxes etc., which is fantastic! Would and will shop at again!

March 10, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Luisa, glad we can keep providing you with the lovely pieces!

Rated 5 out of 5 stars

Had some issues with the order

Had some issues with the order, but the customer service was polite, quick, and resolved the matter satisfactorily.

March 7, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks! Glad we could get everything sorted!

Rated 5 out of 5 stars

Great colorful frame

Great colorful frame. Arrived quickly and looks great!

March 6, 2025
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Glad you love it - we love the acrylic frames too!

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