My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was given an Ipad Air 2 but it was locked into the previous owners new ipad. Both myself and the previous owner called into the ilab in Barnstaple and my problems was solved in a very efficient and... See more
So Elderly friendly Over the years I lab have been my first stop with i phone repairs. Always quick and friendly. They have also given me extra time to explain software issues and how to rectify th... See more
It is always an absolute pleasure to seek the help and support from any of the team at Ilab. Their attitude is exemplary, always trying their best to solve a problem in a calm and non judgmental way.... See more
Company details
Written by the company
Mobile Phone Repair Shop
Contact info
60 High Street, EX31 1JB, Barnstaple, United Kingdom
- 01271 323036
- store@theilab.co.uk
- theilabrepairs.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic group of people
Fantastic group of people, fixed my P30 pro in no time, no drama, friendly, helpful and priced very fairly! 100% would use again 👌🏻
Life savers
My iPad went dead and I could not use. To it to ilab and they sorted it for me. Thankyou very much
Great service as usual!
Ilab were absolutely great last week when I took my iPhone in to be repaired. As usual they were friendly and helpful. I wouldn’t even consider taking my iPhone or iPad anywhere else. They are thoroughly trustworthy, friendly and professional. Thank you Arlo for repairing my screen and facial recognition, on my iPhone. I knew it was going to be a difficult job, but I knew you would manage it.
The staff listened to my problem and…
The staff listened to my problem and immediately set down to advise me of the procedure I needed to employ to correct my Apple iphone and I watch In what seems a handful of minutes I was back to all my Apple devices working as they should do. Many thanks to ilab and their crew.
Excellent service once again by John
Excellent service once again by John, asked for my speaker and microphone on my iPhone to be cleaned I offered to pay they rejected it. Thank you again amazing service I shall be back to get a new battery at some point 😊
Wonderful service as ever from the…
Wonderful service as ever from the lovely staff at ilab
Very helpful guys
Very helpful guys. I had a problem with pop ups and they spent time correcting it at no charge. Thank you so much
Chris is fantastic.
Chris is fantastic.
This shop is brilliant!
Thank you
Excellent service and advice.
Excellent advice - thank you John!
The customer Service was amazingJohn helped to sync phones and gave constructive advice about storage including money saving advice. Nothing was too much trouble and he was not judgemental about our limited phone knowledge.
Excellent service and great staff!
This was my second time back to iLab and I left just as impressed as I was the first time. The staff fixed my phone both times and explained everything to me. The service was excellent and the people were experts when it comes tech and repairs. I wouldn’t go anywhere else and highly recommend iLab.
In my experience they go above &…
In my experience they go above & beyond....thank you Chris for my new Minirig Speaker, very happy. Highly recommend these guys!
A gem on the high st
Super happy with both my wife’s upgraded iphone and yesterday my upgraded ipad,
customer service is a top priority with this gem of a company on the high street,
there pre loved products are good value and the NEW2YOU club membership gives you 20 percent off all future repairs for the life of your new device,they explain everything and are happy to do so ,they are a happy team so give them a try😎👍
Awesome!!!
Chris and the team are always very friendly and helpful! I have been using them for a number of years, they always look after me and welcome me like it’s my first visit. They are fast and flexible!
Persistence has its rewards.
I engaged with three staff members over a two day period, all whom were polite and demonstrated knowledge and skill consistent with the particular repair my phone needed. I was anxious that the outcome may have left me without my address book and other precious data but they were restored. Thank you ilab, your skills and professionalism very much appreciated.
My phone wasn't charging due to dirt in…
My phone wasn't charging due to dirt in the charger port x fixed no problem very quickly. Friendly staff who made my day.
Walked in to the shop dreading a…
Walked in to the shop dreading a potentially expensive repair. I was dealt with immediately by a technician who cleared my phone of embarrassing but not surprising clouds of dust and other debris. Phone works fine, no charge for the service. Very grateful for the help and service provided at Barnstaple Ilab. 👍
iPhone 12pro from Barnstaple
Bought an iPhone 12pro from iLab in Barnstaple this week and the help and advice was invaluable. Thank you,
Fantastic service @ iLab.
I can only describe these guys as superb! I have used them before and every time faultless. Popped in 28/6/23 for them to have a look at my mother in laws phone phone. Several pieces wrong with it, screws undone from a previous repair at another shop etc. A quick look, repaired with in 5 minutes and didn’t even want anything for it. Fantastic service. Highly recommend!
Fantastic service and friendly staff
Excellent service happy to take my phone there again really friendly staff happy to help out. Fixed my charging issue on my phone for free just bit of fluff and on my way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








