The Innocent Hound Reviews 

396
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Feed Manufacturer
  5. Pet Supply Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(396)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service , cannot fault this at all. Fantastic products. Easy to use website that is very informative.
Only just starting use, but very impressed so far.

September 24, 2025
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Reply from The Innocent Hound

Thank you! We are so glad to hear you have had a good experience with us, and it is great to receive feedback on our website. We are always happy to help if you need anything.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, beautifully packaged, exceptional product. 😁😁😻

September 24, 2025
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Reply from The Innocent Hound

Thank you for leaving a review! We are so pleased you love the product, and will pass on your kind comments about our packing to our dispatch team.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My dog loves this food!

My dog loves this food and it has been great digestion-wise as well! This is amazing as it's taken a long time to find what suits him. The food is packaged in a way that keeps it fresh and delivered safely.
The size is great for him too as most dry or air dried food we've tried gas been too small so that's another plus.
The only downside is that for a 38kg dog it is beyond our budget for his main food. However, we use it to supplement his main fresh food, and for walkies treats instead of nasty pretend meat treats.
Fabulous food for dogs that even smells like food!

August 25, 2025
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Reply from The Innocent Hound

Thank you so much for taking time to leave a review. We are very pleased you are happy with the quality of our food, and the packaging. Most importantly, it is great your dog loves our food. It does smell great!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My Ruby loves the venison treats

My Ruby loves the venison treats. Arrives in good time with excellent communication on delivery time. Comes very well packaged

August 25, 2025
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Reply from The Innocent Hound

We are so pleased to hear Ruby loves our treats. It is also good to know our delivery service is working well for you as well. Thank you!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Dogs love the treats!

Great product, my dogs love the antlers and treats!

August 25, 2025
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Reply from The Innocent Hound

Thank you for your review. We are pleased your dogs are so happy with our treats and antlers.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great quality dog food and friendly

Great quality dog food and friendly, Reliable service every single time.

My Rottie has been trained on innocent lamb casserole biscuits since he was 16weeks old.
He is almost 2 years old now and when we train, he gets excited just
as much as when he was a little pup !

August 25, 2025
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Reply from The Innocent Hound

It is lovely to hear your Rottie enjoys our food so much! Thank you for leaving a review.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Fabulous dog food super fast delivery

Fabulous dog food super fast delivery

July 28, 2025
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Reply from The Innocent Hound

Thank you for leaving a review! We are always pleased to receive feedback about our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Outstanding service with prompt and…

Outstanding service with prompt and responsive customer support, always willing to accommodate any request.

June 24, 2025
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Reply from The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you are happy with our service and customer support.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars
The Innocent Hound logo

Reply from The Innocent Hound

Thank you for leaving us a review! It is always lovely to hear our customers are happy with our food and service.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

The dog loves the food!

The dog loves the food. We are impressed by the ingredients and the packaging ensures the food stays fresh.

May 26, 2025
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Reply from The Innocent Hound

Thank you for leaving us a review. We are pleased you dog loves our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great Service

Besides the fact the food is outstanding and my dog loves it. This company always give outstanding service and I believe value for money.
When ever I order a product it is always shipped quickly and importantly arrives quickly.

May 26, 2025
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Reply from The Innocent Hound

Thank you for your review. It is great to hear you are pleased with our service. We know how important it is that dogs get their food in plenty of time!

Best wishes,
The Innocent Hound

Rated 4 out of 5 stars

The food is great

The food is great, the choice of ingredients are good great supplements to a raw diet. The air dried cubes are convenient to take when visiting or travelling and can be used as rewards / treats. Prices are creeping up sadly although understandable.

April 24, 2025
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Reply from The Innocent Hound

Thank you for leaving a review. We are pleased you are happy with the quality and convenience of our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Happy Staffy

Ordered an XL antler chew for my Staffie, it arrived quickly and is genuinely XL in size. He loves it!

April 24, 2025
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Reply from The Innocent Hound

Thank you for leaving a review. We are pleased your Staffie loved his antler!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great product and fast, reliable delivery

Switched to this as my dog (greyhound) would not consistently eat other foods and frequently got an upset stomach. She has now been on this for approaching 2 months and absolutely loves it - she finishes every meal and has (touch wood!) been well since. It is so much better than wet food as it takes up only a small amount of storage space and is easy to pack if travelling etc, plus the fact that it is calorie dense means small amounts can be fed, ideal for dogs with a sensitive stomach. Can also hand feed on walks or in training sessions. It is expensive for a large dog so I do feed 50/50 with a good quality kibble, but still really happy with the food. Being semi dry any uneaten food can be put aside and re-fed which means no wastage.

Delivery being fast and reliable is a big advantage over other suppliers. Really easy to amend your subscription or delivery details if needed.

This is a premium product but it feels fairly priced for such a good quality and convenient food.

April 2, 2025
Unprompted review
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Reply from The Innocent Hound

Thank you for taking the time to leave us a review. Customers often comment on how convenient our food is to use and store, and it is great to know our subscription service is easy to use.

We are pleased to hear your greyhound loves our food, and hope she enjoys all the lovely flavours we offer!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Excellent products, and service

My dogs love their innocent hound food, we use it when we are away and can't take enough of the raw food with us. Also we use it for treats when we are out to encourage good recall, and they are always keen to come back for it.

February 24, 2025
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Reply from The Innocent Hound

Thanks for taking the time to review, it's great to hear your dogs love our food on your trips away and as treats for recall!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great healthy food for my dog

Great healthy food for my dog. She loves them. Good discounts and excellent customer service with good environmentally friendly packaging and fast delivery.

February 24, 2025
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Reply from The Innocent Hound

Thank you for your review. We are really pleased your dog loves our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My two mini schnauzers

My two mini schnauzers, love innocent hound. Tried them on tbe treats first them the food, they cant get enough. Do also give them different dog.

February 15, 2025
Unprompted review
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Reply from The Innocent Hound

It is lovely to hear your mini schnauzers love our food and treats! Thank you for you review.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Excellent product

Excellent product, delivery on time

January 27, 2025
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Reply from The Innocent Hound

Thank you for your review. We are so pleased you like our products.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Brilliant dog food and company!

The food is brilliant for my two dogs they both love it and they are thriving on it (I have a GSP and a Sprocker).
Also must say customer service is amazing, i often need my subscription sent earlier and I email them and they dispatch same day and super responsive!

January 27, 2025
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Reply from The Innocent Hound

Thank you for your lovely review! We love to hear about happy dogs enjoying our food. We are pleased our Customer Service team have been able to help you.

Best wishes,
The Innocent Hound

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