The Innocent Hound Reviews 

396
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Feed Manufacturer
  5. Pet Supply Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(396)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 2 bostons love this food and are so…

My 2 bostons love this food and are so full of energy.......It was as I expected. And the dog is happy.

November 28, 2024
Unprompted review
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Reply from The Innocent Hound

Thank you for leaving a review. We are so pleased your Boston Terriers love our food!
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great help desk

Helped me to cancel and reorder due to unexpected trip away

November 25, 2024
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Reply from The Innocent Hound

Thank you for your review! We are always happy to help.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Love innocent hound

Love innocent hound, we use their air dried food and treats. My dogs are in great condition and our park dog friends are certainly keen on having some of the treats.

October 25, 2024
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Reply from The Innocent Hound

Thank you for your review. It is lovely to hear your dogs are thriving on our food! The treats are certainly a great way to make friends in the park.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My dogs love their high quality…

My dogs love their high quality Innocent Hound sausage treats. They always come so nicely wrapped and presented.

September 24, 2024
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Reply from The Innocent Hound

Thank you for your review! It is lovely to hear your dogs love our sausages. Our dispatch team will be pleased to hear you appreciate the care they take with sending your order to you.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Rhave just returned to my…

I have just returned to my subscription, having lost my Lurcher earlier this year. I now have a new kid on the block and he loves this food. Restarting the subscription was easy and delivery was really quick.

August 27, 2024
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Reply from The Innocent Hound

Thank you for your lovely review. We are so pleased to hear your new dog loves our food, and the subscription service works well for you!
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Premium food 😋 My dog loves it

Premium food 😋 My dog loves it. Good customer service 👍

August 27, 2024
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Reply from The Innocent Hound

Thank you for your review! We are really happy to know your dog loves our food.
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

I have a monthly subscription for…

I have a monthly subscription for Archies treats, his absolute favourite, he is very fussy and picky, so we are very happy, delivery is very fast, you can change the delivery times online, very efficient. My neighbour dogs also love it😉

July 25, 2024
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Reply from The Innocent Hound

Thank you for leaving us a review. We are so pleased to hear Archie loves our treats! it is also great to know our subscription service is working well for you so Archie and his friends will continue to enjoy our treats.
Best wishes
The Innocent Hound

Rated 5 out of 5 stars

My very fussy dog loves these treats

My very fussy dog loves these treats. They are quite expensive but at least I'm not throwing treats away anymore. The delivery service is also excellent and arrives very quickly.

June 24, 2024
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Reply from The Innocent Hound

Thank you for your review. We are pleased to hear your dog loves our treats!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Easy repeat subscription

Easy repeat subscription. Arrives on time. Easy to change order if needed. Food seems good quality. My dog with lots off allergies and health issues loves it and it suits his needs. It has taken us ages to find a food that suits him.

June 24, 2024
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Reply from The Innocent Hound

Thank you for taking time to leave us a review. It is great to hear that you find our subscription service easy to use. Most importantly, it is always good to hear that your dog loves our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My dogs & I love The Innocent Hound

My dogs love The Innocent Hound food and treats, they are a brilliant company, from the fantastic items that they sell to the delivery, I can not fault them in any way.

June 24, 2024
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Reply from The Innocent Hound

Thank you for your lovely review. We are so pleased your dogs love our food and treats.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Order was processed quickly

Order was processed quickly, and arrived promptly in the post! The packaging was lovely and my doggies goodies were very thoughtfully wrapped in tissue paper!

June 24, 2024
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Reply from The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you loved our packaging, and that your order arrived quickly.

Best wishes,
The Innocent Hound

Rated 3 out of 5 stars

Pros and cons

Pros: raw/air dried, some wild meat, quick delivery, good packaging.

Cons: 10% glycerol in the formulation (carb/sugar) definitely isn't ideal. I have a Burmese cat and they are susceptible to diabetes. Would much prefer the majority of ingredients to be those available in the wild.

May 20, 2024
Unprompted review
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Reply from The Innocent Hound

Thank you for taking the time to leave us a review. It is good to hear you were pleased with our quick delivery, and the packaging of your order.

I am sorry you would prefer our food not to contain glycerol. Glycerol levels vary between products depending on the recipe and are between 6% and 10% before the drying process. Our glycerol is derived 100% from rapeseed oil (no palm oil!) and this helps to give our products the semi-moist texture dogs and cats love.

It is always helpful to receive feedback from our customers, as we use this to help us consider product developments and improvements in the future.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great product and service

I have been a customer for a few years, my dog really enjoys the food and there is a varied menu to choose from. I use the subscription service, I am easily able to pause it or change the date of the delivery. The whole process is quick, easy and efficient and any messages I send are responded to very quickly.

April 24, 2024
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Reply from The Innocent Hound

Thank you for leaving us a review of our food and subscription service. It is great to hear that you find our subscription service easy to use. Most importantly, it is great to hear how much your dog enjoys our food!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, as always. Well packaged. My dog is very happy!

April 24, 2024
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Reply from The Innocent Hound

Thank you for leaving us a review. It is always great to know dogs enjoy our food!
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Its hard to get Air dried raw in UK. There are some companies that import from EU but The Innocent Hound is UK sourced foods which really appeals to me. My girl is a raw diet girl but I wanted another option for when I travel or have to be away and my girl stays with family who aren't keen on handling the raw stuff. I looked into air dried throughly before a sample try and I was impressed at how nutritious and healthy air dried is, its the same as raw in fact. My girl took to the air dried immediately and she is a picky fussy eater. I have since purchased a box and intend on ordering another. This is a truly great alternative for people who aren't keen on raw feeding, great for people who travel with their 4 paws when raw feeding is difficult due to the needed freezing. I have to say, the packaging presentation is a marketer dream also. From the box to the reseal bag inside, it fits perfectly in the cupboard, very neat. - To add, the venison sausages treats did not last long, my girl was hooked from the 1st taste. My 1st real order arrived the next day another bonus. I am spreading the word.

April 24, 2024
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Reply from The Innocent Hound

Thank you for taking the time to leave us a review. It is great to hear you were pleased with our quick delivery, and the quality of the packaging of your order.

Our meat is sourced from carefully approved suppliers in the UK, and our food is made in our human-grade factory in Yorkshire. It is great to hear how much your dog enjoys our food, particularly our venison sausages!

Best wishes,
The Innocent Hound

Rated 4 out of 5 stars

These sausage slices make great…

These sausage slices make great training treats, they can be broken into very small pieces and are semi moist. My dog loves them. Well done!

April 24, 2024
Unprompted review
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Reply from The Innocent Hound

Thank you for leaving us a review of our sausage treats. It is always great to know how much dogs enjoy them!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

I ordered yesterday and it arrived…

I ordered yesterday and it arrived today. Brilliant service, I was very impressed. I've been feeding raw but I love the ease of feeding this freeze dried product. The doggies love it too and I have a lot more freezer space.

April 16, 2024
Unprompted review

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