TheInsoleStore.com Reviews 4,460

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7... See more

Rated 5 out of 5 stars

I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit maki... See more

Company replied

Rated 5 out of 5 stars

Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide... See more

Company replied

Rated 5 out of 5 stars

Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad This is the second time I've ordered this insole, and it is one of my all time favorites. I have used several different versions of the Powerstep... See more

Company replied

Company details

  1. Foot Care

Information provided by various external sources

The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

I'm always satisfied with my cross…

I'm always satisfied with my cross trainer insoles from the Insole store. My order arrived in a timely manner and just in time for me to wear them to work.

July 27, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback, Tiffani! We appreciate your business!

Rated 5 out of 5 stars

Always Happy!

I have ordered many times and am never disappointed!

July 27, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback! We appreciate your business!

Rated 5 out of 5 stars

Just placed my second order with…

Just placed my second order with TheInsoleStore and instantly received an email confirming my order, then a few hours later received another email that it had already been shipped. First class customer service!

July 27, 2021
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Reply from TheInsoleStore.com

That's great! Thank you for your feedback & your continued business!

Rated 5 out of 5 stars

I have worn these insoles for a long…

I have worn these insoles for a long time they are great. makes your shoe and feet feel really good.

July 26, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Frank! We appreciate your business!

Rated 5 out of 5 stars

I wear size 15 shoes

I wear size 15 shoes, and needed some insoles for a pair of dress shoes. First was a certain company that starts with Dr., but they stop at size 14. Google it, and your company shows up. Problem solved? Yes, and I will be a customer for life.

July 26, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback, Steven! We're thrilled to hear it. We appreciate your business!

Rated 5 out of 5 stars

Fast, Dependable Service

I always order my Birkenstock 3/4 insoles for high arches from the Insole Store. I can count on their quick service as well as the quality of the product.

July 26, 2021
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Reply from TheInsoleStore.com

That's so great to hear! Thank you for your feedback & your business!

Rated 5 out of 5 stars

I purchased 3/4 inserts to help with…

I purchased 3/4 inserts to help with the pain I have along my arch back to the heel. Not sure what has brought this on but the inserts helped and I was able to use them in my summery-ish Mary Jane shoes. I bought Spenco's because I have a pair of slippers made by them that actually are orthopedic.

July 26, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Janet! We're so happy to hear that they helped. We appreciate your business!

Rated 4 out of 5 stars

item was exactly as ordered

item was exactly as ordered, however, I find that this particular support just a little soft and thus does not quite do the job that I bought it for

July 26, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Ginny & Doug! We're sorry to hear that they aren't exactly what you're looking for. We would be happy to help with a recommendation if you are interested. We appreciate your business!

Rated 5 out of 5 stars

Spenco Insoles

Love The Insole Store!

July 26, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback, Barbara! Right back at you. We appreciate your business!

Rated 5 out of 5 stars

i've been buying spur pads

i've been buying spur pads. most help. good variety.

July 26, 2021
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Reply from TheInsoleStore.com

We're glad to hear that they help, Michael! We appreciate your feedback & your business!

Rated 5 out of 5 stars

Blessing our troops

This is the 9th pair of insoles I have ordered. According to my grandson who is a new Army recruit (working in the radar area) these insoles have been a blessing. I will continue ordering these insoles for as long as he needs them. Thank you for your quality product and God Bless our troops!

July 25, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback, Lynda! Even more than that, thank you to your grandson for his service. We appreciate your business!

Rated 5 out of 5 stars

Great Products, Speedy Shipping

Love my Slender Fit Powerstep inserts. They are true to size & fit nicely in my shoes. The inserts were shipped promptly.

July 25, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Janelle! We appreciate your business!

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