TheinternationalretailacademyReviews 

31
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

It was a fantastic experience collaborating and working closely with Kayleigh and The International Retail Academy. Really supported and made a different in the business throughout it's development... See more

Rated 5 out of 5 stars

Training with Kaleigh was a truly unique experience for me. Her input gives you new perspectives and ways of thinking, and her positive energy is contagious. It was enriching in every way!

Rated 4 out of 5 stars

Kayleigh was super efficient & responsive. She tried to understand my individual preferences and circumstances in order to keep it personalised.

Company replied

Rated 5 out of 5 stars

A truly fantastic and engaging company to work with. Kayleigh and the team are genuine experts in their field, and together we created a brilliant programme to be proud of. They brought a wealth of i... See more

Company details

  1. Consultant
  2. Coaching Center
  3. Distance Learning Center
  4. Training Centre
  5. Training School

Written by the company

The International Retail Academy (TIRA) is a global retail training and consulting business helping brands transform customer experience, leadership capability, and commercial performance. We partner with high street, luxury, and specialist retailers to embed practical, high-impact service and selling behaviours that drive measurable results. Founded by retail expert and keynote speaker, TIRA combines real-world store experience with strategic insight to deliver leadership development programmes, customer experience transformation, train-the-trainer academies, coaching frameworks, and sales growth initiatives. Our approach is designed for real retail environments, real teams, and real commercial pressure. We specialise in retail leadership coaching, in-store culture change, service excellence programmes, and retail sales training that increases conversion, customer loyalty, and team engagement. From large multi-market rollouts to intimate leadership workshops, we create bespoke solutions that align with your brand, people, and commercial goals. At TIRA, we believe retail is one of the most powerful industries in the world when teams feel empowered, confident, and customer-focused. Our mission is simple: to help retailers make every customer count while building happier, higher-performing teams. If you’re ready to elevate your retail experience, TIRA is your trusted partner in transformation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Just fantastic!

It was a fantastic experience collaborating and working closely with Kayleigh and The International Retail Academy. Really supported and made a different in the business throughout it's development and continuous action for Making Every Customer Count for it's colleagues. Just overall, very positive and even as a newer member of the business, I've sensed a big change ever since the rollout of new training and support.

Thank you for making a difference!!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing training

Training with Kaleigh was a truly unique experience for me. Her input gives you new perspectives and ways of thinking, and her positive energy is contagious. It was enriching in every way!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

A Masterclass in CX Leadership

Kayleigh is a powerhouse. She didn’t just help create our Customer Experience Programme; she embodied it, helping to embed it as a core behaviour across all levels of the company.
Her "super talent" lies in her ability to truly listen, then pivot instantly to deliver processes and products in record time. She is the definition of collaborative speed.
The highlight? Her co-creation meetings. They were a masterclass in leadership—effortlessly breaking down hierarchies to empower and involve every person in the room.
From start to finish, Kayleigh’s "can-do" attitude and infectious energy made a massive impact. If you want someone who delivers high-level strategy with relentless positivity, Kayleigh is the one.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I’ve had the pleasure of working with Tira through store visits as well as leadership training programs for Store Managers and Regional Managers. The experience has been truly outstanding. The trainings are highly practical and can be applied directly in a retail environment from day one.

Kayleigh is fantastic—so down to earth, an incredibly engaging speaker, and exceptionally skilled at making everything relatable and easy to implement in retail. I can highly recommend Tira to any retail organization looking to strengthen leadership and drive real results.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Retail Expertise simplified and enjoyable

Kayleigh and the team are super easy to work with, high energy and really knowledgeable about retail. It was easy to work with them, they listened and they did their research to match our needs. They are a fun company to work with and are there to listen to your requirements.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing session by Kayleigh Fazan!

The session of Kayleigh Fazan was really very inspirational!! Kayleigh is such an inspiring person and brings with her a very positive vibe, who is able to take you away from your own scene into the retail world and giving you tips and tricks how you can easily turn things into a positive way!!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

A truly fantastic and engaging company…

A truly fantastic and engaging company to work with. Kayleigh and the team are genuine experts in their field, and together we created a brilliant programme to be proud of.
They brought a wealth of ideas to the table while really taking the time to listen to our needs and expectations, working collaboratively every step of the way. I absolutely loved working with Kayleigh and the team, it was a pleasure from start to finish.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and great service!

I cannot recommend Kayleigh highly enough! She helped me pass two interviews for a highly competitive role.
Kayleigh was amazing and extremely helpful in preparing me to get the job I wanted so much!

I had two interviews with limited time to prepare but that was not an issue for Kayleigh. She worked around my availability and supported me all the way through.
I was very impressed with the work she did prior our zoom meetings. She researched the job I applied for, prepared questions and encouraged me to give my best in the interviews.
Kayleigh is very knowledgeable, professional with a warm and positive personality. Her approach helped me feel confident and prepared for the interviews.

I highly recommend Kayleigh & I would definitely use her service again!

August 12, 2022
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you so much for your review, you've blown me away! It was an absolute pleasure to support you. Reach out anytime and best of luck with your awesome new role!

Rated 4 out of 5 stars

Keyleigh was super efficient &…

Kayleigh was super efficient & responsive. She tried to understand my individual preferences and circumstances in order to keep it personalised.

April 26, 2022
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you so much!

Rated 5 out of 5 stars

Changing the shape just changes everything

Kayleigh helped me a lot to make my CV and LinkedIn profile much more attractive.
If the content was initially here, the format was clearly needing improvement and her external eye as well as her experience did wonders.
It is noticeable with great visibility and much more hits from recruiters.
Thanks again

March 7, 2022
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you so much!

Rated 5 out of 5 stars

Career Game Changer - a life changer…

Career Game Changer is a life changer to be honest!!
Kayleigh asked me 5 simple questions in order to re-write my CV. She managed to phrase both my skills and personality in a wonderful narrative in a way I couldn't even imagine and for sure couldn't do without her help.
Reading my revised CV and Cover Letter gave me a great boost of confidence and positiveness.
From day one you feel that she's got your back, she is there to answer every question and to bring out the best of you. Working with her is great!
Totally recommend Kayleigh and the International Retail Academy!

Thank you Kayleigh!!!!

December 6, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you very much, it was my honour to serve you! I'm excited to see your career success!

Rated 5 out of 5 stars

I would highly recommend Kayleigh’s…

I would highly recommend Kayleigh’s services, it was insightful to see the improvement in my CV, also goes above and beyond if help is needed going forward.

November 21, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you Sophia!

Rated 5 out of 5 stars

Excellent and right to the point.

Excellent and right to the point.
Email was replied promptly.
Was happy to have found this source to gain a much better CV.

October 11, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you! Pleasure to have served you Carl :-)

Rated 5 out of 5 stars

A must go to webinar

I met Kayleigh on LinkedIn and ever since then she has helped me in so many ways, recently I attended her session on CV Success and I can tell you it was a breath of fresh air.

Once the webinar was over she had invited the people who attended a Q&A she did not rush and she answered all 5 questions which for one second she did not rush me and she took her time to answered all of them which I am very much appreciative for.

If you have not connected with Kayleigh on LinkedIn do so now and also attend the sessions she holds on zoom.

I am looking forward to her next session now on how to optimise your LinkedIn profile. Oh, I also asked her if she would look at my CV and she said sure ever so gracefully and she said just email me your CV and I will take a look for you and also my cover letter. A lot of people charge for this service but she just clearly accepted and really looked like she wanted to help me.

All I can say is I have seen many videos on LinkedIn that Kayleigh has done and she is exactly like that in real life. When I spoke with her on Zoom in our session we clicked straight away. I am ever so glad I connected with her on LinkedIn and you should do the same.

There are not many in the world who give up their time to help others but when you find people like that do not let them go as this is what I have found in Kayleigh.

September 14, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Wow, thank you so much for this incredibly generous review of the workshop! Thank you a million times!

Rated 5 out of 5 stars

Personal Branding Workshop

I partnered with The International Retail Academy recently delivering personal branding training workshops for our entire workforce - what a fantastic, engaging experience!

From our very 1st conversation right through to completion, Kayleigh has been super passionate, knowledgeable, creative & solution oriented delivering above & beyond our expectations.

The workshops were delivered in a bespoke, engaging way that suited our culture & values, receiving excellent feedback across the board. I highly recommend The International Retail Academy for training solutions & workshops

August 23, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you very much Tom, it was great to be of service to you and the retail teams!

Rated 5 out of 5 stars

Kayleigh is fantastic!

My experience with Kayleigh is absolutely fantastic!
She has been really helpful and rapid.
I highly recommend her services.

August 13, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you so much! Stay in touch!

Rated 5 out of 5 stars

I had the opportunity to collaborate…

I had the opportunity to collaborate with Kayleigh as I needed a change of my CV in order to take a step forward in regards of my career, I am extremely happy to say that she is very professional and easy going, really recommend her service, a person who really knows what she's doing !

July 23, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you Fabian, I really appreciate this feedback!

Rated 5 out of 5 stars

Amazing support! Highly recommend!

I cannot recommend Kayleigh highly enough! She was recommended to me by a colleague who was extremely impressed with Kayleigh’s experience, guidance, empathy and empowerment and I can 💯 agree that she delivers this above and beyond. Kayleigh has a warm and supportive style, she tunes in quickly, understands what you need from a personal perspective as well as a practical one. For me, she provided the motivation and focus I needed after finding myself in a redundancy situation, she helped me realise my self worth in one phone chat and I’ll always be extremely grateful for that. Kayleigh listens to what you need and asks insightful and guiding questions to understand what the next steps should look like and how to move to action. Her knowledge of utilising platforms like LinkedIn and how to network successfully via this provided additional tools I needed that I’d not even considered. Please do reach out to Kayleigh if you’re in need of career support, I landed a superb job not long after working with her as did the colleague of mine who recommended her! Highly recommend!

July 16, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you so much for this incredibly moving review. It was an absolute joy to support you. Thank you!

Rated 5 out of 5 stars

Working with the International Retail…

Working with the International Retail Academy has been a real added value. Kayleigh has been able to underline my skills and trades in a way that would have never been able to do myself. On top, her personal touch and genuine interest are the icing on the cake.

July 15, 2021
Unprompted review
Theinternationalretailacademy logo

Reply from Theinternationalretailacademy

Thank you Berber! Who doesn't love abit of icing on the cake..?! Haha. Always here if you need something. Thanks again!

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