The Land of Cars Reviews 28

Stopped by chance to look at some cars, the owner Am/Tony was so polite well mannered &professional.
There was no pressure selling left us to look at our own pace and ask him if we needed any help. After picking a car and asking for a test drive, nothing was too much trouble and told us to take as much time as we needed, left us to test drive it at our own pace.
It was a pleasure to come across a salesperson who did'nt pressurise us into making a sale , from beginning to end it was a pleasure to have purchased my new vehicle from such A respectful company, thank you Am for being so respectful and making our experience so stress free.
Nothing was too much trouble, would definately recommend to friends & family, and will definately be going back in the future.
Is business partner was on holiday, so did'nt get the pleasure to meet Tony.

I FORGIVE YOU, PLEASE LEARN A LESSON AND DON'T TREAT OTHERS IN THE SAME WAY

Unacceptable after-sales handling and inadequate diagnostics

I purchased a 2012 Honda Civic from this dealer on 11 January. An engine management fault appeared almost immediately after purchase.

Timeline of events:
• 11 Jan – Vehicle purchased
• 14 Jan – Vehicle returned to the dealer’s approved garage
• Parts (O₂ sensors) were replaced, however no proper written diagnostic report was provided, no live data was shared, and no test results were supplied to justify the work
• 15 Jan – Vehicle returned to me, but the engine management light reappeared straight away
• 19 Jan – Vehicle returned again with the same unresolved fault

On the second visit, I requested a full diagnostic report and specifically asked for the vehicle to be taken to a Honda main dealer or Honda-approved specialist for proper diagnostic testing. This request was not actioned. Instead, I was informed that the approved garage could not provide live data or catalyst efficiency readings, and that only a basic OBD scan was available. Despite this, assumptions continued to be made about the cause of the fault, including attributing it to parts fitted during the first visit.

At no stage was I provided with:
• Live sensor data
• Catalyst efficiency testing
• A clear written diagnostic process
• Evidence justifying the replacement of parts

As a result:
• Parts were replaced without supporting diagnostic evidence being shared
• Requests for specialist or manufacturer-level diagnostics were ignored
• The fault was never properly diagnosed or resolved
• Explanations for the issue changed over time
• The vehicle was off the road repeatedly within days of purchase
• I incurred additional costs and inconvenience
• Confidence in the diagnostic competence of the approved garage was completely undermined

A partial refund was offered as an alternative, however this did not address the unresolved fault or the lack of proper diagnostics. The sale was ultimately unwound with a full refund, which I accepted.

While I acknowledge that outcome, it does not negate the poor diagnostic standards, lack of transparency, or disruption caused. This experience strongly suggests a trial-and-error approach to repairs rather than proper fault diagnosis.

I would strongly advise prospective buyers to be cautious and to insist on clear, written diagnostics and appropriate specialist involvement if any issues arise shortly after purchase.

I bought an audi A3 from the Land of Cars. I highly recommend the company. Am and Tony were polite, friendly, and helpful. They went above and beyond with their customer service. They don’t pressure you and give you time to make a decision. Will definitely go back when i replace my car.

Just got a car from here, was there at about 12.30pm today bye 1.45 I was driving off with my new car, staff was brilliant and a right laugh to be with. Told me everything I needed to know. They made me feel very welcome, comfortable and couldn't do enough for me. I'm so happy with my new car thanks again

I recently bought a Hyundai i10 from the Land of Cars. I was met by Am who showed me the car. He asked me to check the car thoroughly and take it for a test drive for as long as needed. Am was extremely helpful and made the whole the process very smooth, answering all the questions and never pressurizing with a hard sell. I am very happy with my car and I recommend Am and the Land of Cars. Said (Herefordshire).

I recently traded in my Peugeot and bought a Fiesta from Land of Cars. The service was excellent. Tony is a great ambassador for the business, very friendly, helpful and easy to do business with, making me feel comfortable and confident with the process. I will certainly recommend him to anyone who is looking for an affordable used car.

We recently bought a car from Land of Cars. Was so nice to be given old fashioned customer service. Friendly and approachable, helpful and polite. We purchased a little car for my sister, it was a straightforward process.

Got a lovely Orange Mokka X from the land of cars. Tony was a lovely guy who reassured us at the time that we were getting a lovely reliable car. Around 4 weeks in we noticed it was leaking some oil, turns out it had just been over filled. Then a few days later we noticed that it was loosing coolant. We had to pay to have the car looked at as it was not safe to drive and we didn’t want to make it any worse. I then had to find alternative ways to get to work while it was being fixed. £130 later it was fixed and back to its normal self. The AA warranty is useless and covered nothing so I wouldn’t recommend it at all, also don’t get talked into paying to extend the cover as it’s useless. Overall not the worse experience ever, just disappointing to have to spend more money after spending thousands on a car.

I've had the pleasure of purchasing several vehicles from the land of cars both personally and professionally. I can confidently endorse this company. What sets them apart is their ability to:

1. Understand requirements.
2. Incredible knowledge.
3. Exceptional customer service.
4. Ability to deliver.
5. Value for money.
6. Impeccable after sales care.

Both Tony and Am, have a friendly and positive demeanour making each interaction enjoyable. Highly recommended!

Tony and sam are fantastic at lthe land of cars .lovley people were very helpfull and im. Very pleased for what they have both done for me id recommend tony and sam from the land of cars to any one .thank you so much tony and sam your very polite and and friendly .take care and have a lovly xmas

I met Tony at land of cars you could not ask for a better person polite and really helpful I would recommend this company to any one and he went out of his way to help much appreciate thanks

Do not buy a car from this dealership. I paid nearly £4,000 for a second-hand car which stopped working a month later, and have had nothing but trouble with this company since.

The car was advertised on Auto Trader and on the forecourt with an AA warranty but this was swapped on my receipt for a warranty that didn’t cover any of the problems that occurred with the vehicle after leaving the premises; since then my research found that the AA warranty would have covered these problems, leaving me wondering why was it removed from the sale and swapped if they didn’t already know their were issues with the vehicle.

I was provided with several receipts of “completed work” on the car, but after investigating this, it turns out they’re either fake and/or dated incorrectly as they do not correspond with the previous MOT.

The Land of Cars after sales communication is disgusting, rude, and very unprofessional. They put the phone down on us after we mentioned seeking legal advice. Would never recommend to anyone looking to buy a second hand car.

I bought a Renault Kadjar automatic very go condition very pleased Abdul very helpful couldn’t have done morecrega re ken

Bought my first car from here and Tony and Am were amazing, were honest about any faults and gave me a great deal including 3 months AA warranty, Helped with all paperwork and couldn’t do enough. 100% recommend. Bought my car a couple weeks ago and had no problems so far.

Great staff 100 percent great service highly recommended 👍

I just bought a Kia Sportage from the land of cars and Tony was the most friendly and honest person I’ve met and he made the whole experience of buying a car easy and nothing was too much trouble and the car is amazing i have no problem recommending that you buy your next car from these guys because i will be returning 👍

We recently purchased a bmw 320 diesel convertible from Am and Tony at land of cars. I can’t recommend them enough, such nice guys and genuinely down to earth. They have cars for all budgets and they’re very helpful and honest. Keep up the good work 🙌👍

Recently purchased a Peugeot 5008 from Am and Tony at Land of Cars. Really pleased with it so far. The service that the guys provided was excellent. From the test drive to the handover. They sorted a little issue I found on the test drive and had the car prepped to a high standard in 48hrs. Great to deal with real people. Would recommend them in a heartbeat.

Brought a car off them last week then brought another one off tony & am great blokes would recomend this company