It was great dealing with The Leather Craftsmen. Top quality product and customer service, all efforts were made to be sure it was a happy experience throughout the whole transaction. A+++++
Company replied
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It was great dealing with The Leather Craftsmen. Top quality product and customer service, all efforts were made to be sure it was a happy experience throughout the whole transaction. A+++++
Company replied
They are always responding on time any questions they answer promptly. My goods were delivered on time as promised. It's just unfortunate they don't have any other branches in other provinces so it b... See more
The leather Craftsmen has the best customer service I've ever had. They replied to every message I sent the same day and kept me in the loop on my order as well as were very honest where my order was.... See more
The workmanship, stitching and materials are a very good quality and standard. It is a super awesome style and very cool jacket. I would recommend anyone to purchase leather goods from this store. It... See more
The Leather Craftsman, a fashion house of leather defined by its sophistication and elegance with its own classic sense of style and its attention to detail makes every article breathtaking. Cape Fashion is the founder and creative force behind leather crafting, a family-owned lifestyle brand starting from SHOP B7, B8 & B9 @ ACCESS PARK Kenilworth, with over thirty-five years of experience in leathercraft, Cape Fashion brings authenticity to every product they create. Everything about our leather products is simply great; regardless of whether it is the size, design, style, and shade of the products, the nature of the leather used, or the precision of the cut lines. Everybody associated with the interaction – be they creators, tailors, or quality specialists – endeavors to accomplish flawlessness in their work.
South Africa
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Great product. Loving the jacket.
My only critical feedback is with regards to the payment process, with the initial amount and the full amount. I was waiting for a response on availability after the initial amount was paid. Didn't know anything until I had to check up.
Was trying to make online payment but failed and through help on your WhatsApp line was helped and managed to finalize my purchase and make payment through EFT, keep it up!
Excellent service and very efficient so wish they would update on progress of an order.
I have purchased 5 jackets in total.All were perfect.
Without realizing that there is a branch in Cape Town I placed my order at the Durban branch and from the outset impressed with a gentleman who assisted me and offered to order from abroad when my specific size product was not immediately available. The timelines were amazing and I received my perfect fit and quality order in 3 weeks.
I had a very good experience ordering a jacket from them. The only reason I'm not giving it 5 stars is because I would have liked to be kept in the loop as to when delivery was to be expected.
Incredible product and well priced. Am recommending this company to all of my friends.
The jacket fits perfectly and the service was excellent!
Ordered a leather jacket via Laybye.Missed a monthly payment premium and the Leather Craftsmen team were super understanding.I eventually finished paying for the jacket.
I received my M size within days,only to realize that M was too big.The Leather Craftsmen team was super helpful with me returning the jacket for alterations.I am super happy with my jacket.
Keep customers informed about the shipping process step by step
Excellent, well made product. I think you should make it clearer on your online shop that there is a 3-4 week delivery period as the jackets are made to order. Otherwise, first rate shopping experience.
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