The Led Specialist Reviews 463

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Light supplied in good condition. Design is modern with easy bulb change. Dusk Dawn operation is ok. Need 2 people to install correctly as the light requires terminal block connection. One to hold lig... See more

Rated 5 out of 5 stars

Rang them at 1500 hrs on Friday 31st May to see if by using RM Special Delivery, which was a cost option, if they could definitely get my two outside Phillips Raccoon LED stainless steel light... See more

Rated 5 out of 5 stars

LED Specialist were the only retailer I found online to supply genuine Philips 8W MR16 warm white spotlights at a reasonable cost. It was easy to order some and they were delivered quickly and undama... See more

Rated 5 out of 5 stars

Been after a particular Golf ball,frosted low brightness output bulb for a while,nothing local at all.Found the item on this company's website,ordered and arrived today,all items in perfect condition.... See more

Company replied

Company details

  1. Lighting Store
  2. Electronics Store

Written by the company

The LED Specialist is the UKs largest stockist of LED Lightbulbs*. The LED Specialist only sells reliable LED lighting brands which you can trust for performance, longevity and quality. These brands include Philips LED lightbulbs, Osram LED lightbulbs, LEDvance LED lightbulbs, Segula LED lightbulbs, Calex LED lightbulbs, Integral LED lightbulbs, Plumen LED lightbulbs, Bell LED lightbulbs and Crompton LED lightbulbs, plus many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

463 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I'd bought a new light fitting from…

I'd bought a new light fitting from argos and was confused by the LED bulb sizes....I had no clue. Consequently I bought what I thought was correct from Tesco ...wrong. Light given out wouldn't light a shed up.

Did a search online for help and first 2 places offered little or no help. Sent the same email to "TheTheLEDspecialist" and got a reply within half an hour. Andrew suggested that I'd probably got the maximum wattage wrong and asked for the product barcode.

I duly sent this in and the following morning I got a comprehensive email giving the product details spec of bulbs and 3 recommendations for bulbs near to the Halogen size I'd previously had.

I ordered the brightest one and they came next day. Light was perfect but my partner decided she'd prefer the softer light.

I got back to "TheLEDspecialist" and told Matthew this time what I'd like to do and he sorted the new bulbs, sent out the invoices and said once I get the new bulbs just return the first set in all original packaging with the invoice and they'll refund my payment.

Can't fault the service, the information and the people who I dealt with here. If only all businesses were run like this. If they are this good at selling just 3 bulbs then I can't even imagine how good they are at a full lighting package. Just a fantastic experience and I can't thank them enough or praise the service. They are now my one stop shop for anything LED and lighting.

My advice is don't bother with anywhere else, use these guys and I promise you won't be disappointed. Well worth 100 stars let alone 5. Thank you.

April 5, 2023
Unprompted review
Rated 4 out of 5 stars

LED lamp

Needed a special led lamp quickly. Paid a bit extra for 24 hours delivery. Lamps are a bit expensive but they’re not easy to get hold of so the service is quick & efficient

March 28, 2023
Rated 1 out of 5 stars

SCAMMERS. Do NOT use this company.

SCAMMERS. Do NOT use this company.

Ordered a product, no confirmation was sent. Waited over a week and no communication. Had to contact them myself. Was then told they were listing and selling a product on their website which they didn't actually have. Was told they would rectify it and remove the product from the website – which never got removed. Was promised they would keep in touch and let me know the following week with an update of when they would expect the product in, while still keeping my money, but they never contacted me.

February 1, 2023
The Led Specialist logo

Reply from The Led Specialist

Good Morning,

We are sorry to hear you have had this experience with us. We are struggling to find any order details from yourself from us.

To rectify whats happened and ensure you are happy with your experience with us and would like to make contact with yourself regarding this.

We pride ourselves on our customer service and take these matters extremely seriously,

Kind Regards
David

Rated 5 out of 5 stars

Apologies for poor review of incorrect company.

Apologies for review attributed to yourselves. It has been listed,as you point out to incorrect company. It should have gone to led bulbs as previous reviews.
Sorry again for this. I have reviewed as 5 stars for the professional way you have dealt with my incorrect review. Phil

February 17, 2023
Unprompted review
The Led Specialist logo

Reply from The Led Specialist

Good afternoon Phil,

I am very sorry to read about the experience you have received...however i believe you have the wrong company as we do not supply that product code, or have an employee named Gabbie.

We are The LED Specialist based in Reading, Berkshire and we supply mainly Lightbulbs and Lighting Accessories.

If we can assist you in the future please let us know as our customer service is exemplary and we certainly wouldn't treat you how the company above have.

Kind regards,
Matthew

Operations Manager

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