Absolutely love this stroller. My daughter outgrew her pushchair so after watching many videos and reading many reviews I bit the bullet. It’s a lot more compact which is what I needed for my hatchbac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately my item never arrived on time but great communication! Wanted it for my grandsons holiday but came a day late! So unfortunately I’ll be sending back after my hols! But would buy from the... See more
Company replied
I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... See more
Very prompt delivery- next day! Easy to assemble and great to be able to face mum. Baby was not comfortable in forward facing pushchair. Now happy. Quality is very good and quiet to push. Fantastic th... See more
Company replied
Company details
About Thelejouxstroller.com
Written by the company
Visit Our Website!
Shop Strollers
FAQ
Contact Us
Contact info
Bullrush Mills Business Park, wf17 8hf, Batley, United Kingdom
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3.8
Great
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty stroller, arduous customer service process - avoid!
The strollers are a great quality, but count yourself lucky if you receive one in perfect condition.
After lots of recommendations from other mother friends I purchased a stroller for our upcoming holiday. It arrived with a completely broken zip on the hood, stitching damaged to the hood and also came in a tattered box that stated the stroller was Colour: White Leather, I ordered Black and the stroller received was Black - I can only assume they tried to sell me a faulty stroller that had already been sent back before.
Communication with customer service was initially great, and speedy and they agreed to send me a replacement in time as long as I sent the parcel that day to the post office, so I rushed to the post office that day. 7 days later, I still have no stroller.
This is when the service was challenging and slowed. They didn’t check if they had received the faulty stroller from myself, I had a notification from the courier it had been delivered to them 24 hours before. I had to tell them they had received it. The stroller then had to be investigated even though I sent picture evidence in my initial communications and they then had the audacity to request an additional deposit £50 from me to expedite the ‘investigation process’ and send a replacement stroller out asap. I was told a new stroller was sent out for next day delivery on the morning of the 9th September, the tracking number states that DPD have not yet received their product from Le Joux, today it’s the 11th.
Needless to say I will not be purchasing a product again - so disappointing. You sent me a faulty stroller and so it’s your responsibility to send me a replacement as soon as possible, it’s quite simple.
September 4, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear Customer,
We sincerely apologize for the issues you encountered with your stroller and for any inconvenience caused during the replacement process. We understand how frustrating this must have been and appreciate your patience.
Please rest assured that we tried to resolve the matter as swiftly as possible by arranging the return and investigating the faulty stroller. It’s unfortunate that there was a delay in processing the replacement, but we’re committed to making things right. We understand that the situation was not ideal, and we regret any miscommunication along the way.
If you still need further assistance, please don’t hesitate to reach out to us. We are more than happy to assist in any way we can to ensure you’re satisfied with your purchase.
Best regards,
The Lejoux Team
I think I like it,the front tire is…
I think I like it,the front tire is sometimes difficult to push
August 30, 2024
Reply from Thelejouxstroller.com
Dear Faith,
Thank you for sharing your experience with us. We're glad to hear that you're mostly satisfied with your stroller. We're sorry to learn that you're experiencing some difficulty with the front tire. Sometimes, checking the tire alignment or making sure the wheels are properly cleaned from debris can help with smooth movement. If the issue persists, please feel free to reach out to our customer service team and we’ll be happy to assist you further.
Best regards,
The Lejoux Team
No customer service !!
I ordered this pram was incredibly
Excited to receive it for my baby boy and when it arrived the Bottle holder and bag were missing and the hood is all bent to what appears faulty. I have emailed the team asking for items to be sent and a new hood but not even an acknowledgment of my
Email !! I have since chased and again nothing !! I would advise not to order this product as if an issue it appears you are ignored !!!
August 30, 2024
Reply from Thelejouxstroller.com
Dear Customer,
We are truly sorry to hear about your recent experience, and we want to assure you that we’ve been working to resolve the issue. Our team has sent out additional accessories, including the bottle holder and the bag as a kind will gesture, and we are also happy to replace the hood if it’s faulty.
We sincerely apologize for the delay in communication and any inconvenience this has caused. We’ve taken steps to ensure this doesn’t happen again and truly appreciate your patience as we work to make things right.
Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to reach out, and we will do our best to support you.
Best regards,
The Lejoux Team
2nd time I bought pushchair from them
2nd time I bought pushchair from them, as my first one got stolen on holiday (I know tell me about it!!) I love the quality, absolutely amazing! Delivery like the last time (last year) was quick, great experience! number one stroller I would definitely recommend!
August 30, 2024
Reply from Thelejouxstroller.com
Dear customer,
Thank you so much for your wonderful feedback and for choosing us again! We're so sorry to hear about your first stroller being stolen on holiday—what a nightmare! But we're thrilled to hear you're just as happy with your replacement.
It's fantastic to know you love the quality and had a seamless delivery experience once more. Your recommendation means the world to us, and we truly appreciate your continued support.
If you ever need anything else, don't hesitate to reach out!
Best regards
The Lejoux Team
Reply from Thelejouxstroller.com
Dear Ella,
Thank you for your amazing feedback! We're so glad to hear you love the stroller and found it easy and fast to use. Your satisfaction means the world to us!
If you ever need any further assistance, don’t hesitate to contact us. Enjoy your stroller!
Best regards,
The Lejoux Team
Just love my new stroller
Just love my new stroller, so light to push around, looks amazing, excellent Value
August 29, 2024
Reply from Thelejouxstroller.com
Dear Susan,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your new stroller and finding it light, stylish, and excellent value for money. It’s always great to know when our products meet your expectations and make life a little easier!
If you ever need any assistance in the future, feel free to reach out. Enjoy your stroller!
Best regards,
The Lejoux Team
Dangerous stroller awful customer service
Update- Jan 2025
Was finally sent a box to return stroller but had to take to multiple places until we could find a drop off place that would accept a package that large. Which was an absolute faf as we live in the middle of nowhere and this company didn’t seem to care even remotely.
Stroller was returned quickly but wasn’t fixed fully. Only a few months later and screws have been falling out and we have no clue where from. The wheel is still wobbly, the stroller doesn’t pop up when unfolded and the whole thing feels like it’s falling apart. Asked for a refund but was told it was out of warranty (by 3 weeks at most). This company could not care less about the safety of this stroller or my child. They offered for me to send it back and fix it again but seeing as it was such a faf last time and they didn’t even do a proper job it doesn’t seem worth it. And I’m sorry but I shouldn’t have to send it back twice in the space of 12 months.
Please avoid buying from this company it isn’t worth the stress and the risk to you children.
I’d avoid and look elsewhere! We purchased one of there newer strollers and less than 6 months in the wheel started wobbling and the Velcro started unsticking. More dangerously the break is also playing up and gets stuck and jams. When I enquired about getting this fixed I was told that I’d need to purchase a box and pay the postage to return it and then they’d fix it and send it back. To buy a box that would fit this stroller would cost be over £25 along with the postage costs. Also once I send my stroller off what exactly should I use to take my 1 year old out. I cannot be without a stroller for weeks. This all seems incredibly ridiculous especially as they said these issues with the stroller had been occurring with other strollers as well. Yet they’ve not done anything about it. Customer service seems to be blaming the customers for faults and even tried to hint this was my fault due to excessive use. This stroller feels incredibly dangerous to keep using especially if you live in a very hilly place but unfortunately I don’t have another option. Please save your money for something safer.
August 20, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear Mrs Pinder,
We sincerely apologize for the distressing experience you've had with our stroller. It's deeply concerning to hear about the issues with the wheel, Velcro, and brake, as well as the challenges you faced with our return process. Your safety and satisfaction are of utmost importance to us, and we regret that we've fallen short in meeting your expectations.
The inconvenience of having to purchase a box and pay for postage is certainly not what we intended, and we understand how frustrating it must be to be without a stroller, especially with a young child. We are currently reviewing our return and repair process to make it more customer-friendly and to ensure that such issues are handled swiftly and efficiently.
Please rest assured that we take your feedback seriously, and we are committed to improving both our product quality and customer service. If there is anything we can do to assist you further, or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we sincerely apologize for any distress caused.
Best regards,
The Lejoux Team
Sent pushchair back as the clip snapped…
Sent pushchair back as the clip snapped for it to be sent back all un sewn so couldn’t use it until a family member sorted it out
July 30, 2024
Reply from Thelejouxstroller.com
Dear Hailie,
We're truly sorry to hear about the inconvenience you've experienced with your pushchair. It's disappointing to know that the clip snapped and that the pushchair was returned in an unusable condition. This is certainly not the level of quality we strive to provide.
We sincerely apologize for the frustration this has caused, and we appreciate your patience in having a family member fix the issue. Please know that your feedback is important to us, and we will be reviewing our quality control processes to prevent this from happening in the future.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Great stroller and was delivered next…
Great stroller and was delivered next day! Very easy to fold /unfold. Like a zip feature on the hood which allows to extend it and tuck excess away when not needed. It's versatile with 3 positions which are upright, reclined and flat. Awesome basket allowance with zips whichkeeps items in place unlike some other prams. Love the pram bag which is petite but has got enough room for essentials. There are some minor issues with it, which are the wheels get stuck on even a small bump, but you learn how to tilt it slightly when need to and it's not a big problem after all. The stickers on the sides of the hood started coming of after a bit of use and it sticks out slightly, wish there'd be rather some
kind of clips instead. Also, wish the rain cover was a better quality as the
one which comes with the pram nearly teared apart with a gust of wind. And I don't understand the purpose of a cup holder, it's very flimsy. Overall, it's a very decent pram for it's price and there are only a
minor issues which aren't a great
deal. Only used it for 3 weeks though,
so hopefully will serve much longer.
So far I would recommend it.
July 23, 2024
Reply from Thelejouxstroller.com
Dear Victoria,
Thank you for sharing your detailed review! We’re glad to hear that you find the stroller easy to fold and unfold, and that you appreciate features like the extendable hood and versatile seating positions. It’s great to know that the pram bag and basket are meeting your needs as well.
We do apologize for the minor issues you’ve encountered, such as the wheels getting stuck, the hood stickers coming off, and the quality of the rain cover and cup holder. Your feedback is invaluable, and we will take it into account as we work to improve our products.
We’re pleased to hear that despite these minor concerns, you would still recommend the stroller. We hope it continues to serve you well in the future.
Best regards,
The Lejoux Team
5 star
I love the pram! I love the fact you can turn the seat front or back. Looks good and comfortable to push. Haven’t travelled with it yet so can’t comment on that.
July 29, 2024
Reply from Thelejouxstroller.com
Dear Lynn,
Thank you so much for your 5-star review! We're delighted to hear that you love the pram, especially the reversible seat feature. It's wonderful to know that it looks good and is comfortable to push. We hope it continues to meet your expectations when you travel with it. Should you have any further feedback or need any assistance, please feel free to reach out.
Best regards,
The Lejoux Team
Have false delivery information said it…
Have false delivery information said it would be delivered the next day but waited 3 days
August 2, 2024
Reply from Thelejouxstroller.com
Dear Jodie,
We sincerely apologize for the delay in your delivery. We understand the inconvenience this has caused, especially when next-day delivery was expected.
Please note that the delay was due to the recent bank holiday weekend, which may have affected the courier's delivery schedule. We strive to provide accurate delivery information and regret that this wasn't reflected in your experience.
We appreciate your understanding and patience. If there is anything further we can do to assist, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Just awful
Just awful.
Ordered the stroller to open the box and see it had clearly already been used or sent to somebody else. The packaging was awful and the pram was damaged.
Sent a replacement today which believe it or not, IS DAMAGED AGAIN. I am expected to take the huge box to a Returns point. How the expect me to do this when it won’t fit in my car.
I’ve been without a pram now for over a week for my 5 month old baby. As per my legal rights I am entitled to a refund!!!
Awful cheaply made prams. Don’t waste your time or money.
August 13, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear Customer,
We're deeply sorry to hear about your disappointing experience. This is not the standard of service we strive to deliver, and we sincerely apologize for the inconvenience you've faced with receiving damaged items and the difficulties with the return process.
We understand how frustrating this must be, especially with a young baby. Please rest assured that your concerns are taken seriously. We are committed to resolving this issue promptly and ensuring that you receive the refund you are entitled to.
Our customer service team will reach out to you shortly to assist with the return process and make it as smooth as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards,
The Lejoux Team
Perfect for what I wanted which was a…
Perfect for what I wanted which was a push chair in which she could sit up better and a hood that was quite big as she doesn’t like the sun in her eyes but there are more negatives the flap where you can look in doesn’t fasten down so is always flapping around, rain cover is pointless you get a drinks holder but it doesn’t fit on if you use the bag as it goes where that goes and the straps are way too big even for a 10 month old
July 29, 2024
Reply from Thelejouxstroller.com
Dear Claire,
Thank you for sharing your experience with us! We're glad the pushchair met your needs in terms of sitting position and the large hood. However, we're sorry to hear about the issues you encountered with the flap, rain cover, and strap size.
Your feedback is invaluable as it helps us improve our products. If you need any assistance with these concerns, please feel free to reach out to our customer service team. We're here to help!
Best regards,
The Lejoux Team
great communication via email
July 24, 2024
Reply from Thelejouxstroller.com
Dear Samantha,
Thank you for your feedback! We're glad to hear that you had a positive experience with our email communication. Keeping our customers informed and supported is very important to us.
If there's anything else you need or if you have any further questions, don't hesitate to get in touch.
Best regards,
The Lejoux Team
Abi in customer service was excellent…
Abi in customer service was excellent helping me find the right replacement clip for my stroller. It was delivered the next day. Fantastic communication.
July 30, 2024
Reply from Thelejouxstroller.com
Dear Mr Taylor,
Thank you for your kind words! We're delighted to hear that Abi was able to assist you effectively in finding the right replacement clip for your stroller and that it was delivered promptly. We're proud of our customer service team and their commitment to excellent communication and support.
If you have any further questions or need additional assistance, please feel free to reach out.
Best regards,
The Lejoux Team
Very happy all round
It's exactly what I wanted/needed couldn't find the item anywhere else, was a decent price and received my item within days of order, very happy all round
July 22, 2024
Reply from Thelejouxstroller.com
Dear Claire,
Thank you for your positive feedback! We're thrilled to hear that the item met your needs and expectations, and that you were satisfied with the price and prompt delivery.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Great travel pushchair
Great travel pushchair - easy to open and close and lightweight
Quick delivery too
July 22, 2024
Reply from Thelejouxstroller.com
Dear Chip,
Thank you for your feedback! We're delighted to hear that you find our travel pushchair easy to open and close, lightweight, and that you appreciated the quick delivery.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Fast delivery
Fast delivery, the stroller is well packed. Personally, I have doubts about the quality of the wheels and the stroller itself in general. I know that the product is under warranty, but I decided to return it anyway. Regarding the return procedure itself, it's just awful, I've never encountered anything like this before... Instead of doing everything yourself in your personal account, you need to write an email so that they can send you instructions. Return at your own expense, plus you need to print and fill out the return form. But what if I don't have a printer? The return procedure is just hell.
July 29, 2024
Reply from Thelejouxstroller.com
Dear Viktoriaa,
Thank you for your feedback. We're pleased to hear that your stroller arrived quickly and well-packed, but we're sorry to learn about your concerns regarding the quality and the return process.
We apologize for any inconvenience you've experienced with our return procedure. We understand that a seamless return process is crucial, and your comments will help us improve our service. We're especially sorry to hear about the difficulty with needing a printer and the complexities involved in returning the product at your own expense.
If you still need assistance with your return or if there's anything else we can do to help, please don't hesitate to reach out to our customer service team directly. We're committed to resolving this issue for you as smoothly as possible.
Thank you for bringing these issues to our attention.
Best regards,
The Lejoux Team
Beautiful product but
Beautiful product. However - The cup holder doesn’t fit on when you have the bag on and the handle doesn’t adjust up or down and sits high for me at 5ft 2 ins
Otherwise lovely to push, easy to fold down and or lovely to find one that can face both ways
July 23, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear J Dalton,
Thank you for your feedback! We're glad to hear that you find the product beautiful and enjoy its functionality, especially the ease of pushing and folding down, as well as the ability to face both ways.
We appreciate your constructive comments regarding the cup holder and the handle height. We understand that the inability to adjust the handle height and the cup holder's fit with the bag can be inconvenient. Your feedback is valuable and helps us improve our products for better user experience.
If you have any further questions or need assistance, please feel free to contact us.
Best regards,
The Lejoux Team
Received the next day
Received the next day. Love the pram and veylry light and easy to fold and put away
July 19, 2024
Reply from Thelejouxstroller.com
Dear Kelsey,
Thank you for your wonderful feedback! We're pleased to hear that your pram arrived the next day and that you love it. It's great to know that you find it very light and easy to fold and put away.
If you have any further questions or need assistance, please feel free to contact us. Enjoy your new pram!
Best regards,
The Lejoux Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.