The Letter Arty Reviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent selection of unique and high-quality products, including a wide range of cards and other distinctive items that stand out from typical offerings. Many people appreciate the super speedy delivery, with items often dispatched the same day and arriving quickly, always well-packaged to ensure they reach customers in perfect condition. Reviewers also frequently highlight the exceptional and friendly service provided, describing it as brilliant, efficient, and responsive to queries. However, some people were dissatisfied with delivery, reporting that their ordered items were not received despite tracking indicating successful delivery, leading to frustration.

What people talk about most

Product

People report positive experiences with product, consistently praising the great quality and unique designs... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality,... See more

Service

Users describe positive interactions with service, consistently highlighting it as brilliant, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find wrapping paper for my partners birthday for his December birthday, all that you find is Christmas stuff so it was a nice relief to find this site and find this really fun pape... See more

Rated 5 out of 5 stars

I’ve reviewed The Letter Arty before and nothing has changed. Matt provides a five star collection of cards (my purchase)and service. His shop is my ‘go to’ for unique and quirky designs. Website/shop... See more

Rated 5 out of 5 stars

Beautiful quality cards. Matt never disappoints. Always great value but even better with the special offers . So good to have such a brilliant company selling sustainable cards.

Rated 5 out of 5 stars

Absolutely LOVE my new calendar- it's even better in real life than I expected, such gorgeous quality. Looks amazing in my home office- the perfect start to the year :) Thanks for another fab product... See more


Company details

  1. Greeting Card Shop
  2. Art & Antiques
  3. Gift Shop
  4. Pen Store

Written by the company

Online store selling carefully curated type related greeting cards, prints and vintage framed items including our well known original bus blinds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(318)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Piece Of Memorabilia

Just received my bus blind and it’s perfect! Exactly as described, it arrived well packaged and with excellent tracking info.
It’s a destination name that has very special meaning to me.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Shop & Service

I’ve reviewed The Letter Arty before and nothing has changed. Matt provides a five star collection of cards (my purchase)and service. His shop is my ‘go to’ for unique and quirky designs. Website/shop easy to use and cards despatched super quickly. They always arrive in perfect condition, no bends etc in study envelope.

October 16, 2025
Rated 5 out of 5 stars

Great choice 🙌

Great choice of cards, a little different from the average selection in shops.
Beautifully wrapped, quick postage and excellent customer service 🙌

September 15, 2025
Rated 5 out of 5 stars

Great selection of cards

Great selection of cards, good prices, free delivery on multi card orders, and super quick shipping in card wrapped packaging. What’s not to like! My go to site for cards for all occasions.

September 5, 2025
Rated 5 out of 5 stars

Nice selection of products

Nice selection of products, I only ordered a few notebooks but they arrived quickly and well very well made. Definitely worth supporting this independent business!

March 9, 2025
Rated 1 out of 5 stars

Card was not delivered

Card was not delivered. Had to download a different app to track my delivery and I could not understand how to track it. Seems to think it’s been delivered but has not. Terrible. Will never buy from here again.

August 11, 2025
The Letter Arty logo

Reply from The Letter Arty

Hi Jessica, I'm sorry that your card has not yet arrived. It was posted First Class on the day that you ordered it (which was just a few days ago). As you are probably aware standard first class post is not a tracked service so it is not possible to track it, which could possibly explain the confusion. Although Royal Mail do quote 1-2 working days for delivery of first class items this is, unfortunately not guaranteed and can sometimes take longer.

I have checked and could not find an email explaining the issues that you have had with your order otherwise I would have been able to reassure you that was indeed posted at the very earliest opportunity, as all orders are.

I apologise for any confusion with the delivery information provided and am sorry that Royal Mail delays mean that you won't be buying from me again.

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