The LGV Training Company Reviews 

867
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the instructors and support staff are exceptionally friendly, patient, and thorough, ensuring everyone understands every detail of their professional training. Reviewers consistently praise the highly efficient process and quick response times, making it very easy to schedule tests and complete qualifications without unnecessary stress. However, some customers also noted that communication deteriorated significantly after the initial sign-up phase, leaving them feeling unsupported, frustrated, and abandoned during their journey. A few people additionally described feeling misled by the intermediary company structure and experiencing unhelpful phone interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated support, helpful guidance for theory tests, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, well-organised, and... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

The LGV training company has helped me every step of the way. Explaining everything in detail and what the process entailed. Managed to pass my theory test (multiple choice, hazard perc... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

867 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(867)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

absolutely amazing from start to…

absolutely amazing from start to finish, course made easy to understand, helpful beyond belief.
could not fault this at all steve the tutor was so helpful !

April 13, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad everything has been amazing throughout the process.

Wishing you all the best!

Rated 5 out of 5 stars

the communication and help from all…

the communication and help from all representatives of the company been amazing

April 20, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad the communication has been amazing throughout.

All the best!

Rated 1 out of 5 stars

Rude Customer Service

Enquired about HGV training a short time ago and was contacted by Luke. Luke give me information on the prices & the training and I said I’d contact him if I was interested. A month or two on I received a call today asking if he can shut down the enquiry. Soon as I said yes he hung the phone up. Seemed pretty rude and didn’t even get a chance to talk. Sounded like he wasn’t happy as he didn’t sell me a course. A little training probably needed

April 16, 2026
Unprompted review
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Reply from The LGV Training Company

Good Afternoon,

I am sorry to hear you feel dissatisfied with your experience, that is certainly not the impression we want to leave.

We do not have a Training advisor named Luke, however we would like to investigate your comments. If you are happy to discuss this further, please contact our Customer Services team at customer.services@thelgvtrainingcompany.co.uk.

Rated 5 out of 5 stars

Passed 1st time☺️

The team were very friendly and made me feel at ease. My instructor Andy was brilliant and the giggles and jokes made a stressful time easier to manage. I liked that the reversing manoeuvre and the driving test were on two separate days instead of one after each other. I passed first time with 2 minors☺️thank you for the help!

April 8, 2026
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Reply from The LGV Training Company

Thank you for the 5* review & congratulations on passing first time! We're glad you had that Andy made the process much easier for you!

Wishing you all the best!

Rated 5 out of 5 stars

Five star professional training from…

Five star professional training from experience tutors ! Completed my CPC 35 hours in two blocks. Great team and great support

April 10, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. It's great to read you received 5* training throughout and the team have been a great support.

All the best!

Rated 5 out of 5 stars

great company to get your HGV licence…

great company to get your HGV licence from. they managed all the driving and test booking as quickly as possble.thank you

April 8, 2026
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Reply from The LGV Training Company

Thank you for the 5* review & the recommendation! We're glad the team managed to get you booked in quickly.

Wishing you all the best!

Rated 5 out of 5 stars

Solid, Professional and Supportive

Great company overall everything was organised, clear, and easy to follow. Their materials were spot on and helped me pass my theory first time. Big thanks to Nick Lake as well, he was genuinely helpful throughout and made the whole process feel straightforward.

April 9, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. Congratulations on passing first time! We're glad Nick has been helpful throughout.

All the best!

Rated 5 out of 5 stars

They were quick to help and book me a…

They were quick to help and book me a retest quickly when I needed it, gave me good leading guides to pass my theory

April 10, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad the team have been able to get you back in promptly for the retest.

All the best!

Rated 5 out of 5 stars

I have found the LGV company to be completely professional

I have found the LGV company to be extremely helpful and fully supportive of my training.
Each time I have phoned in to their office for advise I have dealt with nothing less than complete professionalism especially from Dodi who has been there since my 1st contact with the company and I always request to speak with him.
all the tools to pass your exams have been made very simple to use and enabled me to pass my theory test 1st time around.
I would strongly recommend the LGV company to anyone who is looking to change there career as I have.

April 9, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. It's great to read that the team have been helpful and supportive throughout the process, especially Dodi - we will be sure to pass this feedback on. Congratulations on passing & thank you for the recommendation.

Wishing you all the best!

Rated 5 out of 5 stars

Great experience !

March 31, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad you had a great experience!

All the best!

Rated 5 out of 5 stars

1st time pass

Passed my c licence first time with the help from there online learning program all the information is on there for you to pass 1st time also brilliant comunication every step of the way nothing ever to much trouble help there when needed 5* thanks nick and the team for everything happy trucking

March 23, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the brilliant review. Congratulations on passing your Category C first time! We're glad the communication has been great from the team throughout & we will be sure to pass your thanks onto Nick.

Wishing you all the best!

Rated 5 out of 5 stars

The company is a good company…

The company is a good company ,communication is very good,always letting you know the next steps,the two trainers that I had adam and Jamie i think r a real credit to this company,make you feel at ease straight away

March 19, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad the communication has been great from the team. We will be sure to pass your thanks onto Adam & Jamie.

All the best!

Rated 5 out of 5 stars

Great company!

The process from wanting to get my C1 license, to actually passing was very straightforward and the lovely staff at this company guided me and explained every step of the process.

March 19, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. Congratulations on passing! It's great to read the team have been helpful & guided you through the process.

Wishing you all the best!

Rated 5 out of 5 stars

Great help on the phone and providing…

Great help on the phone and providing training

March 13, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad the team have been great help throughout!

All the best!

Rated 5 out of 5 stars

Great service from a good team of…

Great service from a good team of people very helpful and fast to respond

March 11, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the feedback. We're glad the team have provided a great service & have been fast to reply throughout.

All the best!

Rated 5 out of 5 stars

Very helpful

Very helpful, every question answered in detail and quick to respond to email/phonecalls. Would recommend to anyone.

March 12, 2026
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind feedback! We're glad you found our team helpful and responsive. We really appreciate your recommendation.

Rated 4 out of 5 stars

Recently passed my Class 1 in Exeter

Recently passed my Class 1 in Exeter. Very laid back approach and relaxed environment. Highly recommend training from Either Chris or Ben.
Very knowledgeable and straight to the point and help you along the way 👍🏻

January 12, 2026
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Congratulations on passing your Class 1, and thank you for the great feedback! We're glad you enjoyed the relaxed training environment & we will be sure to pass your feedback on.

All the best!

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