Thelittleones Reviews 

309
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful customer service! Ordered 1st of April! Still not here! No reply via email or social media ! Absolutely shocking!

Rated 1 out of 5 stars

To everyone who has issues with the company to receive help or get refunds simply go to your banking app and raise a dispute. They will deal with the issue directly with the “company” and you will... See more

Rated 1 out of 5 stars

Terrible company. Ordered end of Feb 2024 and they didn’t respond to emails chasing up the order. Order finally delivered May 2024. Omg the quality is shocking!! The stitching has already split! The s... See more

Rated 4 out of 5 stars

Saw bad reviews on here after ordering so was a little worried. But to be fair after a short delay order arrived as requested and personalized with a little note with the product which was a nice tou... See more

Company details

Written by the company

We set out with the intention of providing little ones with affordable gifts; special items which were handmade with love, unique in design and timeless pieces which could be enjoyed by children, passed to younger siblings and filled with memories over the years. After much research, a number of sampled items and a thorough process of quality and safety control, our first selection was put together and "The Little Ones" was born. The Little Ones is a UK based online store. All our products are fulfilled from our warehouses here in Wales and shipped with care across the UK. Our UK fulfilment allows us to provide a free and fast shipment service to our UK customers, as well as affordable and fast shipping for our international customers.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(309)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

One item not been delivered from order…

One item not been delivered from order from 2 September, advised of delay of a few days but since then no reply to enquires or request from feed back.😞
Update.
I did receive a refund for the item not received. After contacting the merchant I paid with. Company got in touch and refunded me for the item not received.

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Absolutely zero response from customer services - order contained three items - only 2 of the 3 items have turned up and once of these was not what I ordered. No sign of the other item after nearly 2 months. 4 emails set - no response - no phone number to call. Lovely products on the website but chances of them being delivered are slim to none - lucky I've paid on my credit card so I have initiated a charge back with my bank. Terrible company will never use again.

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid!

Please please please take note of these genuine reviews and avoid this website. It looks great, draws you in, offering you discount, but once they have your money you don’t hear from them again. DO NOT USE!

August 5, 2023
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by the lovely website…

Don't be fooled by the lovely website and don't trust the product reviews on it. I ordered something from them in Feb 23 and have tried to submit an unfavourable review of it twice since. It's not been published so obviously they only allow good ones.

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

I thought it was legit!!! SEEMS NOT?!

I have brought off here for my friend’s baby.
The package only contained one item of the two items I paid for.
I have tried to contact them via email and instagram private messages, but had no luck.
I have then commented on a post of there’s on instagram asking for help with my order, they have removed my comment and reported it as spam??
I’m a genuine customer inquiring about an order I have PAID FOR and have not received, not a spammer!
I’m furious at the poor customer service as I thought it was a legit website! Seems not???!

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Don't order from this website!

Don't order from this website!
I placed an order over 5 weeks ago, I reached out via email- I had one response saying I will receive tracking information. I never received this. My purchase turned up today and they've sent a size 12-18 instead of 18 - 24! Shambles start to finish.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered from this company over 4 weeks…

Ordered from this company over 4 weeks ago for my grandsons first b.day...no dispatch or tracking email...I've emailed numerous times not received any emails back...took my money obviously and nothing received...I'm sent email of complaint and asked for refund but still nothing back..

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

I ordered about a month ago, no delivery or despatch notification so I emailed days ago now and still no response. I have no expectation that I'll recieve either a reply nor my order, therefore as soon as the time my bank advises has elapsed I will be raising a complaint with them.
The order was meant to be for my daughters 1st birthday, gladly as its over a week away I have time to get something else :(

Edit: so despite not receiving any communication, the order came yesterday. Shipped vacuum packed from China so they look squashed, and with Chinese labels rather than UK.
Not happy and I now have 4 as I had ordered 2 elsewhere when I didn't hear back.
Definitely don't recommend this company.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

**Update: I've reported the organisation for fraud.**

Ordered an item weeks ago and it still hasn't arrived. Contacted the company on numerous separate occasions to chase for updates - their claim of 'responses may take 3-5 working days' is a complete lie as I've had only ever received one reply (weeks later) which was to tell me that I couldn't be refunded as my item has already been shipped... from China!!

I've since seen all of these bad reviews so not holding my breath. What a scam.

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY DO NOT ORDER!

SCAM COMPANY DO NOT ORDER!
This company is a scam. You order your products and they do not send them and do not respond to any messages!

Just take one look at their Facebook page, all comments are deleted by them because customers have called them out!

I ordered something a month ago and it never came and no response from them since.

Please do not buy! Not genuine!!!

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID SCAMMERS PLACED AN…

AVOID AVOID AVOID SCAMMERS PLACED AN ORDER 30TH JULY , THEY SAID BEEN SHIPPED THEN ANOTHER EMAIL SAYING I HAVE TOO MANY LETTERS TO BE PRINTED I THEN SHORTENED IT , EVEN THOUGH IT WAS LESS THAN REQUIRED, EVEN THOUGH THEY APPARENTLY SHIPPED IT , I ASKED FOR REFUND AND ON THE HEAD LINE I WROTE #UNTS AND THEY HAD THE UTTER BRASS KNECK TO TAKE OFFENCE, ITS NOW SEPTEMBER AND NEVER GOT THE GOODS!!!!

July 30, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away. They take the money and do not send anything! After weeks I contacted my bank and I managed to get the mo et back! STAY AWAY!!!

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Items not received and customer service is MIA

PLEASE SAVE YOUR MONEY AND AVOID THIS FRAUD WEBSITE! There needs to be some kind of regulatory body that stops these websites from fake trading online. I placed an order well over a month ago and haven’t received my order. Despite numerous emails to customer service (there’s no contact number) I haven’t heard back from them so will need to contact my back to have my money returned. The items look so pretty but the service isn’t genuine and you won’t receive your goods despite payment being taken before the item is even dispatched. Probably one of the worst websites I’ve ordered from. STAY AWAY AND PLEASE DONT GIVE THEM YOUR MONEY!!

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Terrible company, I ordered a teddy bear chair 13/09, I still don’t have it. It shows the order as fulfilled on their tracker. I have not had any response from them.

September 28, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking company....

Shocking company..... do not even deserve 1-star in my opinion. They set un-realistic delivery dates and "if" you are lucky enough to receive your purchase, it is not what you expect.
We ordered the teddy bear chair for our Granddaughter's christening. What we received was nowhere near the picture displayed. I have tried to complain but as others report, the communication goes silent. I paid £38.00 for something similar you can buy on Amazon for under a tenner. This company mut be reported !!!

September 23, 2023
Unprompted review
Rated 1 out of 5 stars

Fake company

Order placed but no further response. Do not buy from here - fake company. They should be taken down

September 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look