Thelittleones Reviews 

309
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful customer service! Ordered 1st of April! Still not here! No reply via email or social media ! Absolutely shocking!

Rated 1 out of 5 stars

To everyone who has issues with the company to receive help or get refunds simply go to your banking app and raise a dispute. They will deal with the issue directly with the “company” and you will... See more

Rated 1 out of 5 stars

Terrible company. Ordered end of Feb 2024 and they didn’t respond to emails chasing up the order. Order finally delivered May 2024. Omg the quality is shocking!! The stitching has already split! The s... See more

Rated 4 out of 5 stars

Saw bad reviews on here after ordering so was a little worried. But to be fair after a short delay order arrived as requested and personalized with a little note with the product which was a nice tou... See more

Company details

Written by the company

We set out with the intention of providing little ones with affordable gifts; special items which were handmade with love, unique in design and timeless pieces which could be enjoyed by children, passed to younger siblings and filled with memories over the years. After much research, a number of sampled items and a thorough process of quality and safety control, our first selection was put together and "The Little Ones" was born. The Little Ones is a UK based online store. All our products are fulfilled from our warehouses here in Wales and shipped with care across the UK. Our UK fulfilment allows us to provide a free and fast shipment service to our UK customers, as well as affordable and fast shipping for our international customers.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(309)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company

I ordered over 2 weeks ago on a 3-5 delivery. Still not received order. I have emailed and phoned and left messages but they have not replied. Very quick to take payment. Shocking customer service

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

I ordered a gift for a baby shower and paid express delivery and still over 2 weeks later nothing!!! I have emailed several times and had no response. I have asked for a funded and nothing. The customer service is shocking. This company shouldn't be allowed to operate like this. Disgusting!!!

November 4, 2022
Unprompted review
Rated 1 out of 5 stars

Service and delivery

Ordered two jumpers for my little boy at £25 each, I ordered these 4 weeks ago which stated 3-5 working days, I’ve not received anything, the replies are awful, I have emailed them god knows how many times and I never get any reply back! Still waiting on my order now

November 18, 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality and poor service

I ordered a gift for a newborn baby and was really disappointed with the quality - it certainly was not suitable for a baby with poor material and loose stitching. I have emailed numerous times to request to return the item however there is never any response. Would not recommend.

November 9, 2022
Unprompted review
Rated 4 out of 5 stars

Purchased 2 Elephant pillows for my…

Purchased 2 Elephant pillows for my grandsons for 1st Christmas and they will love them especially with them being personalised. Would have been 5 stars but the personalised was beautiful but would have been better if the name was in a brighter colour so it would be more noticeable but the elephants are stunning and soft .

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible, the whole experience

Paid for postage for a 3-5 day delivery, it took 10 days. I emailed 4 times and still have not had a response from customer service. Ordered the gift wrap option and it arrived in a bag wrapped in torn paper and still in plastic. Absolute cowboys!

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed

Just received Charlie the elephant which is meant to be cuddle support for a baby unfortunately there is very little support and I would be frightened to use it for a baby as support
I will be returning the elephant

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

This people are REAL scammers

This people are REAL scammers. You order something and they send what they have in stocK NOT what you have ordered and also they do not accept their mistakes and not give any solution
I have a baby shower and I could not bring any gift because of them.
My recommendation: NEVER PURCHASE A GIFT WITH THE LITTLE ONES LONDON

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

I wish I'd read the reviews

I wish I'd read the reviews. The product arrived with embroidery that I didn't request, and I haven't had any response to my email. Needless to say, the product is useless unless my friend changes the name of her baby!

October 28, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible company! Don't buy from them!

The website looked nice, so I ordered a couple of items and then returned one. Not only that had to email three times to get a return address but also keep chasing my money back. I have sent numerous emails without any reply. I returned the swaddle as a refund was approved, and paid myself for the return (they even advised me to do a track return, which is more expensive). I sent all proofs to customer service, but have not got any replies back. So now, I do not have the item, no money and also paid more for a return. I know they got the item, it was delivered.
This is a fraud company! Wouldn't recommend anyone. Will not buy from them ever again.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

It's the waiting game

It's a shame these reviews are not on their website as I would never have ordered.
I am waiting on a reply with regard to my question as I ordered and asked for it to be delivered directly so I am rather worried that the quality is going to be poor.
They gave me no option to include a message of congratulations or to see how they present the gift in boxed packaging?
I emailed them for this info but no reply as yet.
21st Oct 2022

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service

Most slowest service ever get.I am from Canada
I was in UK last month visit and plan to pick my things your have no phone, no chat, no way to reach.
Return back order online, it more then 20 days no nothing when order is coming.can’t give gift on baby shower 29 October .
God knows when I will get. At least look you email and answer.
Regret doing business with you.

October 21, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look