Awful customer service! Ordered 1st of April! Still not here! No reply via email or social media ! Absolutely shocking!
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To everyone who has issues with the company to receive help or get refunds simply go to your banking app and raise a dispute. They will deal with the issue directly with the “company” and you will... See more
Terrible company. Ordered end of Feb 2024 and they didn’t respond to emails chasing up the order. Order finally delivered May 2024. Omg the quality is shocking!! The stitching has already split! The s... See more
Saw bad reviews on here after ordering so was a little worried. But to be fair after a short delay order arrived as requested and personalized with a little note with the product which was a nice tou... See more
Company details
Written by the company
We set out with the intention of providing little ones with affordable gifts; special items which were handmade with love, unique in design and timeless pieces which could be enjoyed by children, passed to younger siblings and filled with memories over the years. After much research, a number of sampled items and a thorough process of quality and safety control, our first selection was put together and "The Little Ones" was born. The Little Ones is a UK based online store. All our products are fulfilled from our warehouses here in Wales and shipped with care across the UK. Our UK fulfilment allows us to provide a free and fast shipment service to our UK customers, as well as affordable and fast shipping for our international customers.
Contact info
United Kingdom
- thelittleones.co.uk
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Do not buy from this company
I ordered over 2 weeks ago on a 3-5 delivery. Still not received order. I have emailed and phoned and left messages but they have not replied. Very quick to take payment. Shocking customer service
Do not order from this company
I ordered a gift for a baby shower and paid express delivery and still over 2 weeks later nothing!!! I have emailed several times and had no response. I have asked for a funded and nothing. The customer service is shocking. This company shouldn't be allowed to operate like this. Disgusting!!!
Service and delivery
Ordered two jumpers for my little boy at £25 each, I ordered these 4 weeks ago which stated 3-5 working days, I’ve not received anything, the replies are awful, I have emailed them god knows how many times and I never get any reply back! Still waiting on my order now
Poor quality and poor service
I ordered a gift for a newborn baby and was really disappointed with the quality - it certainly was not suitable for a baby with poor material and loose stitching. I have emailed numerous times to request to return the item however there is never any response. Would not recommend.
Order never arrived and customer…
Order never arrived and customer service never replied to me.
Avoid this company!
No communication! Can't call... goes straight to voicemail. no email reply
My item has not arrived
Excellentbeby sleep bag product & service
Excellent product & service! Very pleased with the product. It looked as was in the picture. Prompt efficient.
Purchased 2 Elephant pillows for my…
Purchased 2 Elephant pillows for my grandsons for 1st Christmas and they will love them especially with them being personalised. Would have been 5 stars but the personalised was beautiful but would have been better if the name was in a brighter colour so it would be more noticeable but the elephants are stunning and soft .
Little ones bad communication
Little ones bad communication
I have rang, straight to voicemail.
Email no response
Don’t buy from this company. Too good to be true
Easy to use website
Easy to use website, my only moan is when I wanted to personalize our gift for our granddaughter you only allow 7 characters when my gorgeous granddaughter (Isobella) is 8.
Great quality and fair price for a…
Great quality and fair price for a lovely product. We purchased this for our new grandson called Osian it’s quite a size but he’s very happy lying on it and having tummy time on out too.
Terrible, the whole experience
Paid for postage for a 3-5 day delivery, it took 10 days. I emailed 4 times and still have not had a response from customer service. Ordered the gift wrap option and it arrived in a bag wrapped in torn paper and still in plastic. Absolute cowboys!
Disappointed
Just received Charlie the elephant which is meant to be cuddle support for a baby unfortunately there is very little support and I would be frightened to use it for a baby as support
I will be returning the elephant
This people are REAL scammers
This people are REAL scammers. You order something and they send what they have in stocK NOT what you have ordered and also they do not accept their mistakes and not give any solution
I have a baby shower and I could not bring any gift because of them.
My recommendation: NEVER PURCHASE A GIFT WITH THE LITTLE ONES LONDON
Still have not received order not happy…
Still have not received order not happy doubt I would place another order
I wish I'd read the reviews
I wish I'd read the reviews. The product arrived with embroidery that I didn't request, and I haven't had any response to my email. Needless to say, the product is useless unless my friend changes the name of her baby!
Horrible company! Don't buy from them!
The website looked nice, so I ordered a couple of items and then returned one. Not only that had to email three times to get a return address but also keep chasing my money back. I have sent numerous emails without any reply. I returned the swaddle as a refund was approved, and paid myself for the return (they even advised me to do a track return, which is more expensive). I sent all proofs to customer service, but have not got any replies back. So now, I do not have the item, no money and also paid more for a return. I know they got the item, it was delivered.
This is a fraud company! Wouldn't recommend anyone. Will not buy from them ever again.
It's the waiting game
It's a shame these reviews are not on their website as I would never have ordered.
I am waiting on a reply with regard to my question as I ordered and asked for it to be delivered directly so I am rather worried that the quality is going to be poor.
They gave me no option to include a message of congratulations or to see how they present the gift in boxed packaging?
I emailed them for this info but no reply as yet.
21st Oct 2022
Product arrived filthy and stained and Completely ignored emails
Completely ignored emails
Product arrived filthy
I am going to contact bank and try report site elsewhere.
Poor service
Most slowest service ever get.I am from Canada
I was in UK last month visit and plan to pick my things your have no phone, no chat, no way to reach.
Return back order online, it more then 20 days no nothing when order is coming.can’t give gift on baby shower 29 October .
God knows when I will get. At least look you email and answer.
Regret doing business with you.
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